Culinary, Hospitality, Travel & Tourism

For courses introductory courses in Hospitality Management and Human Resource Management.

This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.

• Practical approach.

  • Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value.

• Applied principles.

  • Let students explore the essential, fundamental principles for supervision and leadership through scenarios, case studies, and role-plays.

• Learning objectives—Listed at the beginning of each chapter.

  • Gives students an idea of topics to be covered along with the tools contained in each chapter.

• Self-Paced Exercise Guide—Contains a variety of experiential exercises.

  • Facilitates learning by applying theory and principles within the context of hospitality organizations.

• The Leader's Guide—Contains role-plays, case studies, mini-games and exam questions.

  • Provides guidance to the educator in the design, facilitation, and evaluation of course work.

I. BEING A SUCCESSFUL LEADER.

II. CREATING A SUCCESSFUL TEAM.

III. LEADING FOR PEAK PERFOMANCE.

IV. GETTING THE BEST FROM YOUR TEAM.

V. INCREASING YOUR OWN OPPORTUNITIES.

Introduction to Hospitality Management  (Hospitality)
Human Resource Management / Hospitality-Introductory  (Hospitality)

Leader's Guide
Squire
©2005 | Prentice Hall | Paper; 130 pp | Instock
ISBN-10: 0130498475 | ISBN-13: 9780130498472

Self-Paced Student Exercise Guide
Chapman
©2005 | Prentice Hall | Paper; 150 pp | Instock
ISBN-10: 0131185519 | ISBN-13: 9780131185517
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  Hospitality & Culinary Arts Custom Library
  Pearson Custom Publishing
  ©2010 | Prentice Hall | On-line Supplement | Instock
  ISBN-10: 013510310X | ISBN-13: 9780135103104
  

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Package ISBN-10: 0132254654 | ISBN-13: 9780132254656
©2005 | Instock (Additional assembly time required) | Suggested retail price: $67.73 | Buy from myPearsonStore
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Package ISBN-10: 0135126215 | ISBN-13: 9780135126219
©2007 | Instock (Additional assembly time required) | Suggested retail price: $87.27 | Buy from myPearsonStore
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