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Hotel and Motel Management and Operations, 4/E
William S. Gray, Southern Vermont College
Salvatore C. Liguori

ISBN-10: 0130990892
ISBN-13:  9780130990891

Publisher:  Prentice Hall
Copyright:  2003
Format:  Paper; 412 pp
Published:  07/02/2002
Status: Instock


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Description

For introductory courses in hotel operations and management.

Written in an easy-to-understand style, this book provides comprehensive information on every facet and department of the hotel. Property management system operation is discussed, with sample reports for students. The operation of restaurant point of sale systems is also discussed, with related sample reports included.


Features

  • NEW - Updated sales and marketing coverage—With increased focus on advertising.

    • Provides students with more information in an area that offers many employment opportunities.

  • NEW - New technology in property management systems and point-of-sale programs.

    • Provides students with the most current information regarding reservations, front office, and income control issues.

  • NEW - Communications update.

    • Familiarizes students with the broad scope of the most recent technological advances and changes in the field of communications.

  • NEW - Rewritten chapter on engineering.

    • Provides students with complete coverage of the technological changes in the field.

  • NEW - Reflects Uniform System of Account for the Lodging Industry changes—With an emphasis on financial statement impacts.

    • Provides students with the changes endorsed in the seventh edition of this industry standard.

  • Coverage of every facet of the industry—Including development, preopening, marketing, and operations of all departments, new and traditional.

    • Provides students with comprehensive coverage of all hotel/motel operations.

  • Easy-to-follow presentation.

    • Provides students with a step-by-step guidebook that helps them understand the organization structure within which hotels operate.

  • Hotel accounting.

    • Provides students with exposure to a subject that is often neglected.

  • Front office operations.

    • Provides students with practical information in the areas they are likely to obtain employment.

  • Feasibility determination.

    • Enables students to recognize that hotel/motel operations must be viable from a business and financial viewpoint.

  • Hotel and corporate relations.

    • Provides students with information on various types of leases and management.

  • Pedagogical aids—Chapter summaries, questions and case studies.

    • Provides students with tools to reinforce the material.


New To This Edition

  • Updated sales and marketing coverage—With increased focus on advertising.

    • Provides students with more information in an area that offers many employment opportunities.

  • New technology in property management systems and point-of-sale programs.

    • Provides students with the most current information regarding reservations, front office, and income control issues.

  • Communications update.

    • Familiarizes students with the broad scope of the most recent technological advances and changes in the field of communications.

  • Rewritten chapter on engineering.

    • Provides students with complete coverage of the technological changes in the field.

  • Reflects Uniform System of Account for the Lodging Industry changes—With an emphasis on financial statement impacts.

    • Provides students with the changes endorsed in the seventh edition of this industry standard.


Table of Contents

I. HOTEL AND MOTEL DEVELOPMENT.

 1. The History of the Hospitality Industry.

 2. Types of Hotels.

 3. Corporate Structures and Concepts of Operation.

 4. Feasibility Determination.

II. HOTEL MANAGEMENT.

 5. Hotel Structure and Staff.

 6. The Human Resources Department.

 7. Reservations: Systems and Operations.

 8. Sales and Marketing.

III. HOTEL OPERATIONS.

 9. The Front Office.

10. Food and Beverage Preparation and Service.

11. Telecommunications.

12. Engineering.

13. Housekeeping.

14. Other Departments and Sources of Income.

15. Insurance.

IV. HOTEL ACCOUNTING AND CONTROLS.

16. The Organization of Accounting and the Uniform System.

17. Accounts Receivable and City Ledger.

18. Income Control.

19. Food and Beverage Cost Control.

20. Payroll.

21. Accounts Payable.

22. Credit.

23. Other Responsibilities of the Accounting Department Including Financial Statements.

V. THE FUTURE OF THE INDUSTRY.

24. Franchising.

25. Casinos.

26. Health Spas.

27. Trends in the Industry.



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Package ISBN-10: 0138016054 | ISBN-13: 9780138016050
©2003 | Instock (Additional assembly time required)
Suggested retail price: $141.40  Buy from myPearsonStore

This package contains:

Gray & Liguori | ©2003 | Prentice Hall | Paper; 412 pp
Hayes & Miller | ©2011 | Prentice Hall | Access Code Card


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