Always Learning

Hotel Operations Management
David K. Hayes
Jack D. Ninemeier

ISBN-10: 0130995983
ISBN-13:  9780130995988

Publisher:  Prentice Hall
Copyright:  2004
Format:  Cloth; 512 pp
Published:  07/03/2003
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Description

For courses in Introduction to Hotel and Lodging Management.

Describing in great depth and detail all areas of hotel administration, this accurate text provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with students the procedures effective managers use to ensure their hotel's—and their own—ultimate success.


Features

  • Unique approach to hotel management—Addresses all of the operating departments of a full-service hotel from the viewpoint of the General Manager.

    • Enables students to focus on the things a hotel manager—a position to which many students aspire—must know and do to be successful.

  • Chapter-opening narratives and tiered content outlines.

    • Provides students with a preview of what will be presented in the chapter carefully developed for maximum ease in finding important information, and explains why the information is important to the success of a General Manager.

  • Emphasis on hotel specific terminology—Features both in-text and chapter-end glossaries that familiarize students with the creative, extensive, and unique language of hotel managers.

    • Defines terms at time of usage, supplies direct usage examples to help further clarify meaning, and allows students to quickly review for comprehension and ability to use in proper context.

  • Managers at Work vignettes—Two in each chapter.

    • Challenges students to practice solving realistic problems they may face in their future careers, and demonstrates to them that these situations are not easily addressed and/or require an analytical solution that can best be provided only by a manger with thorough knowledge of the goals of the entire hotel.

  • Managerial Tools —Includes checklists, forms, and step-by-step procedures used by General Managers.

    • Teaches students about common industry standards, and how they can be modified to meet the needs of a specific hotel.

  • Internet references in every chapter.

    • Enhances the texts own content, and prompts students to access additional information related to it.

  • Chapter-end questions and issues.

    • Encourages students to think about the material mastered in each chapter, reflect on and develop their own views of hospitality management, and express themselves clearly to others.


Table of Contents



 1. The Hotel Industry: Overview and Professional Career Opportunities.


 2. The Hotel General Manager.


 3. Management and Supervision Skills for the G.M.


 4. Human Resources.


 5. The Controller.


 6. The Front Office.


 7. Housekeeping.


 8. Food and Beverage.


 9. Safety and Property Security.


10. Sales and Marketing.


11. Facility Engineering and Maintenance.


12. Franchise Agreements and Management Contracts.


13. Purchasing a Hotel.



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Author Bios

David K. Hayes, Ph.D. is Managing Owner of the Clarion Lansing Hotel and Conference Center.

Jack D. Ninemeier, Ph.D. is a Professor of Hospitality Business at Michigan State University.


Backcover Copy

Hotel Operations Management describes, in great detail, exactly what the General Manager of a full-service hotel must know to be successful. Its up-to-date and comprehensive coverage of all areas of hotel operations make it an essential addition to the professional library of the serious hospitality student.

Special features of the book include:
  • "This Chapter at Work," an introduction to each chapter's content
  • "Chapter Outlines," to make it easier to find essential information
  • "Hotel Terminology at Work," extensive definitions of important hotel terms
  • "The Internet at Work," references to valuable internet sites that provide critical supplemental content and information
  • "Managers at Work," real-life case studies designed to place the reader in the decision-making role of the hotel general manager
  • "Issues at Work," problems and questions at each chapter's end designed to test the reader's mastery of each chapter's content
  • Extensive checklists and forms that aid general managers in their daily work
In addition to its in-depth coverage of hotel operations, the book includes valuable information about:
  • The history of the hotel industry
  • The Global Distribution System (GDS) and its importance to the sales effort
  • STAR (Smith Travel Accommodations Reports)
  • Hotel management companies
  • Buying and franchising a hotel

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Websites and Online Courses

Companion Website - Hayes
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©2004  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0131844377  |  ISBN-13: 9780131844377
More Info

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Companion Website - Hayes
Cha
©2004  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0131844377  |  ISBN-13: 9780131844377
More Info

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Websites and online courses

Companion Website - Hayes
Cha
©2004  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0131844377  |  ISBN-13: 9780131844377
More Info


Websites and Online Courses

Companion Website - Hayes
Cha
©2004  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0131844377  |  ISBN-13: 9780131844377
More Info

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