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Prentice Hall

Culinary, Hospitality, Travel & Tourism

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Human Resource Management in the Hospitality Industry: A Practitioner's Perspective
Dana V. Tesone, Ph.D.University of Central Florida, Rosen School of Hospitality

ISBN-10: 0131100920
ISBN-13:  9780131100923

Publisher:  Prentice Hall
Copyright:  2005
Format:  Paper; 256 pp
Published:  07/08/2004
Status: Instock


Suggested retail price: $69.60
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For undergraduate- and graduate-level Hospitality Human Resource Management courses.

Written from a practitioners perspective, this straightforward and concise textbook introduces the student to the planning, organizing, influencing, and control functions associated with human resource management in hospitality and tourism organizations. The basis of this book is to present students with the knowledge, skills, and abilities that are required to become a middle level manager in the field of hospitality human resources.

  • In the Real World scenarios—At the beginning and end of each chapter.
    • Provides reinforcement of the chapter material by placing students in actual scenarios.

  • Questions for Discussion —At the end of each chapter.
    • Provides thoughtful consideration of the topics presented and creates class discussion.

  • Key Terms and Definitions —Strategically placed in each chapter.
    • Terms reinforce the definitions, which reinforce the vocabulary.

  • Concepts presented in simple and direct language.
    • Introduces concepts of general management from and demonstrates the role of the HR practitioner within that context.

  • Lecture notes—Actual lectures used by the author.
    • Provides instructors with an excellent source of course preparation or online course lectures.

  • Final chapter simulation.
    • Provides instructors with end of course presentations or a capstone course activity.

  • Visual diagrams—All originals based on the research and experiences of the author.
    • Provide PowerPoint slides for use in the classroom.

I. HOW WE GOT TO WHERE WE ARE.

 1. Hospitality Human Resource Management: An Overview.

 2. H.R. Dichotomy: Do We Serve the Staff or the Shareholders?

 3. How the Government Got Involved in our Business.

II. NOW THAT WE ARE HERE; WHAT DO WE DO?

 4. The Legal Environment.

 5. Employee Relations and Labor Relations.

 6. Management Ethics.

 7. Protecting Employee Rights.

III. HOW DO WE DO IT?

 8. Recruitment and Selection Strategies.

 9. Training and Development Strategies.

10. Employee Retention Strategies.

11. Performance Management Systems.

12. Communication Strategies.

13. Leadership Strategies.

14. Employee Motivation.

15. Putting it All Together.

Instructor's Manual
Tesone & Dixon
©2005 | Prentice Hall | Paper; 100 pp | Instock
ISBN-10: 0131100947 | ISBN-13: 9780131100947


PowerPoints (Online)
Tesone
©2005 | Prentice Hall | On-line Supplement; 0 pp | Instock
ISBN-10: 0131188917 | ISBN-13: 9780131188914
  View Downloadable Files



Test Bank
Tesone
©2005 | Prentice Hall | Paper | Instock
ISBN-10: 0132228211 | ISBN-13: 9780132228213
  View Downloadable Files



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Package ISBN-10: 0135126207 | ISBN-13: 9780135126202
©2007 | Instock (Additional assembly time required) | Suggested retail price: $101.87 | Buy from myPearsonStore
This package contains:

Tesone | ©2005 | Prentice Hall | Paper; 256 pp
NRA National Restaurant Association | ©2007 | Prentice Hall | Paper; 392 pp


Package ISBN-10: 0131545892 | ISBN-13: 9780131545892
©2005 | Instock (Additional assembly time required) | Suggested retail price: $122.67 | Buy from myPearsonStore
This package contains:

Tesone | ©2005 | Prentice Hall | Paper; 256 pp
Gilmore | ©2005 | Prentice Hall | Paper; 464 pp