Business

For undergraduate and graduate courses in quality management, found in departments of management, operations management, marketing, or engineering.

This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.

• NEW - Increased emphasis on Statistical Quality Control—With separate chapters for variables and for attributes.

  • Provides students with a more clear discussion of statistical quality control including an expanded discussion of reliability, creating control charts in Excel and additional control charts such as s charts and median charts.

• NEW - Six Sigma chapter added (Ch. 14).

  • Provides students with an emphasis on tools and the organization of Six Sigma and DMAIC.

• NEW - ISO/TS 16949 introduced and other updates—e.g. ISO 9000-2000, the recent Baldrige changes, other new standards, lean manufacturing, design of experiments and more.

  • Provides students with the latest approaches and standards for managing quality.

• NEW - Student CD—Contains PowerPoint slides, active graphs on SPC, Excel worksheets for SPC, and a link to the Companion Website which includes video clips.

• NEW - Updated Highlight boxes—Including Firestone, Enron, and 9/11.

  • Draws students into the material with timely, interesting topics.

• Integrative/multidisciplinary approach—Discusses what “quality” means to people in different functional areas of the firm.

  • Allows students to view quality from a variety of functional perspectives.

• Contingency approach—How to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement.

  • Prepares students to resolve differences between competing quality management theories.

• Current coverage—Discusses cutting edge concepts such as facilitation and training, quality in service, global organizations, and environmental quality.

  • Enables students to see the value of teamwork and on-the-job-training.

• Quality tools and techniques—Covers the basic 7 tools of quality, the managerial tools, the Taguchi method, project management, and statistical quality control.

  • Provides students with the fundamental tools/techniques that they can apply to their future careers.

• Practical applications— Boxed highlights, introductory quotes, chapter questions, solved problems, chapter exercises, and cases.

  • Provides students with practice applying the concepts with real world exercises that reinforce the text.

• Covers ASQ (American Society for Quality) certification topics—Curriculum for Certified Quality Manager (CQM) and Certified Quality Engineer (CQE) are found in the chapter contents.

  • Exposes students to critical topics that are required for the certification exam.

• Increased emphasis on Statistical Quality Control—With separate chapters for variables and for attributes.

  • Provides students with a more clear discussion of statistical quality control including an expanded discussion of reliability, creating control charts in Excel and additional control charts such as s charts and median charts.

• Six Sigma chapter added (Ch. 14).

  • Provides students with an emphasis on tools and the organization of Six Sigma and DMAIC.

• ISO/TS 16949 introduced and other updates—e.g. ISO 9000-2000, the recent Baldrige changes, other new standards, lean manufacturing, design of experiments and more.

  • Provides students with the latest approaches and standards for managing quality.

• Student CD—Contains PowerPoint slides, active graphs on SPC, Excel worksheets for SPC, and a link to the Companion Website which includes video clips.

• Updated Highlight boxes—Including Firestone, Enron, and 9/11.

  • Draws students into the material with timely, interesting topics.

I. UNDERSTANDING QUALITY CONCEPTS.

II. DESIGNING AND ASSURING THEORY.

III. IMPLEMENTING QUALITY.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

Quality Management  [COMPREHENSIVE TEXTS]   (Decision Science)

• 
  Managing Quality, 4/E
  Foster
  ©2010 | Prentice Hall | Cloth; 560 pp | Instock
  ISBN-10: 0136088503 | ISBN-13: 9780136088509
  Brief Description | Buy from myPearsonStore

  

  For undergraduate and graduate Quality Management courses.
  
  Understanding quality management through a unifying framework.
  
  Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
  
  The fourth edition has been updated to keep topic coverage on the cutting edge.
  
  

• 
  Managing Quality: Integrating the Supply Chain, 3/E
  Foster
  ©2007 | Prentice Hall | Cloth; 600 pp | Instock
  ISBN-10: 0132206447 | ISBN-13: 9780132206440
  Brief Description

  

  For undergraduate or graduate courses in Quality Management.

   

  This text focuses students on how to effectively manage quality. Students must understand their businesses, understand the quality body of knowledge, understand the available tools, and have a method for planning quality improvement based on this knowledge. 

Dr. S. Tom Foster is a professor, author, and consultant in the field of quality management. Among Dr. Fosters areas of expertise are strategic quality management, quality-based learning, service quality, Six Sigma, quality in government, and technology-based quality improvement. Dr. Foster is a professor of quality and operations management at Boise State University and also has taught at Pennsylvania State University and the University of Missouri-Columbia.

Dr. Foster has professional experience in manufacturing, financial services, and international oil exploration. He has consulted for more than 20 companies, including Hewlett-Packard, Trus Joist MacMillan, Cutler-Hammer/Eaton Corp., Heinz Frozen Foods, QWEST, and Healthwise Corporation, as well as the U.S. Department of Energy. Dr. Foster served on the 1996 and 1997 boards of examiners for the Malcolm Baldrige National Quality Award and has served as executive director for the Idaho Quality Award.

Dr. Foster is on the editorial boards of the Journal of Operations Management, Benchmarking for Quality Management, and the Quality Observer. He has published more than 40 quality-related articles in such journals as Decision Sciences, the International Journal of Production Research, the Journal of Quality Management, the Decision Sciences Journal of Innovative Education, the International Journal of Quality and Reliability Management, the Quality Management Journal, and Quality Progress. He is listed in Who's Who in the World and Who's Who in America. Dr. Foster is founder of www.freequality.org, principal of Foster Management Consulting, and was awarded the ASBSU 2000 Outstanding Faculty Award. In addition, he was the winner of the 2002 Decision Sciences Institute Innovative Education Award.

Companion Website - Foster, 2/E
Foster
©2004 | Prentice Hall | On-line Supplement; 0 pp | Instock
ISBN-10: 0131018213 | ISBN-13: 9780131018211
URL:  http://www.prenhall.com/foster
  View Downloadable Files

Companion Website - Foster, 2/E
Foster
©2004 | Prentice Hall | On-line Supplement; 0 pp | Instock
ISBN-10: 0131018213 | ISBN-13: 9780131018211
URL:  http://www.prenhall.com/foster
  View Downloadable Files

Companion Website - Foster, 2/E
Foster
©2004 | Prentice Hall | On-line Supplement; 0 pp | Instock
ISBN-10: 0131018213 | ISBN-13: 9780131018211
URL:  http://www.prenhall.com/foster
  View Downloadable Files

Production and Operations Management JIT
Simpson
©1993 | Prentice Hall | Paper | Estimated Availability : 12/31/9999
ISBN-10: 0205148506 | ISBN-13: 9780205148509

Companion Website - Foster, 2/E
Foster
©2004 | Prentice Hall | On-line Supplement; 0 pp | Instock
ISBN-10: 0131018213 | ISBN-13: 9780131018211
URL:  http://www.prenhall.com/foster
  View Downloadable Files

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• 
  Pearson Custom Business Resources
  Pearson Custom Publishing
  ©2009 | Prentice Hall | On-line Supplement | Instock
  ISBN-10: 0136096557 | ISBN-13: 9780136096559
  Brief Description

  

  PEARSON CUSTOM BUSINESS RESOURCES

   

  Build your own CASEBOOK or TEXT in 3 easy steps!

   

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  In a field as broad as Business and Economics, it’s difficult to find content that’s a perfect fit.  Pearson Custom Business Resources (PCBR) — with access to the top case providers and hundreds of text and trade chapters — allows instructors like you to create the ideal resource for their students, one that completely matches the topics they want to teach.

   

  Perfectly suited for Principles of Management, Principles of Marketing, Accounting, Economics, and countless others, PCBR enables you to pull together the right case studies, articles, text or trade chapters for a book that matches your approach.  We offer the widest range of popular cases from leading providers Harvard, Ivey, Darden, and many more.

   

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This package contains:
•   Foster, Managing Quality, 2/E (2004)
•   Foster, Student CD, 2/E (2004)

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.