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Hotel Operations Management, 2/E
ISBN-10: 0131711490
ISBN-13: 9780131711495
Publisher: Prentice Hall
Copyright: 2007
Format: Paper; 592 pp
Published: 12/30/2005
Status: Instock
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Description
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.
A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.
Features
Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.
NEW TO THIS EDITION:
- Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
- NEW CHAPTER - Chapter 6 - Revenue Management
- NEW CHAPTER - Chapter 15 - The International Hotel Manager
- NEW - Addition of detailed job descriptions for general managers of various sized hotels
- Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting
HALLMARK FEATURES:
- Higher level text than Hayes/Ninemeier - Foundations of Lodging Management, 1/e, 2006 CY.
- Unparalleled pedagogy including: Chapter Fundamentals, "This Chapter at Work", "Tiered Content Outline", "Hotel Terminology at Work", "Manager's At Work", "The Internet at Work", Managerial Tools, "Hotel Terminology at Work", "Issues at Work"
New To This Edition
NEW TO THIS EDITION:
- Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
- NEW CHAPTER - Chapter 6 - Revenue Management
- NEW CHAPTER - Chapter 15 - The International Hotel Manager
- NEW - Addition of detailed job descriptions for general managers of various sized hotels
- Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting
Table of Contents
Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities
Chapter 2 - The Hotel General Manager
Chapter 3 - Management, Supervision and Service Skills for the G.M.
Chapter 4 - Human Resources
Chapter 5 - Accounting
Chapter 6 - Revenue Management
Chapter 7 - Sales and Marketing
Chapter 8 - The Front Office
Chapter 9 - Housekeeping
Chapter 10 - Food and Beverage
Chapter 11 - Facility Engineering and Maintenance
Chapter 12 - Safety and Property Security
Chapter 13 - Franchise Agreements and Management Contracts
Chapter 14 - Purchasing a Hotel
Chapter 15 - Managing in the Global Hotel Industry
Hayes & Ninemeier
©2007
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0131711512 |
ISBN-13: 9780131711518
More Info
Hayes & Miller
©2008
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0131353349 |
ISBN-13: 9780131353343
|
| | | More Info |
Hayes
©2007
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0132239434 |
ISBN-13: 9780132239431
|
| | | More Info |
Hayes & Ninemeier
©2007
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0131711512 |
ISBN-13: 9780131711518
More Info
Hayes & Ninemeier
©2007
|
Prentice Hall
|
Paper; 96 pp
|
Instock
ISBN-10: 0131711504 |
ISBN-13: 9780131711501
More Info
Websites and online courses
Hayes & Ninemeier
©2007
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0131711512 |
ISBN-13: 9780131711518
More Info
Hayes & Miller
©2008
|
Prentice Hall
|
CD-ROM Only
|
Instock
ISBN-10: 0131352318 |
ISBN-13: 9780131352315
More Info
Websites and Online Courses
Hayes & Ninemeier
©2007
|
Prentice Hall
|
On-line Supplement
|
Live
ISBN-10: 0131711512 |
ISBN-13: 9780131711518
More Info
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Pearson
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 013510310X | ISBN-13: 9780135103104
Brief Description | More Info
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Package ISBN-10: 0132596342 | ISBN-13: 9780132596343
©2007 | Instock
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