Pearson - Office Procedures for the 21st Century & Student Workbook Package, 7/E

Always Learning

Humanities & Social Sciences

Math & Science

Professional & Career

Office Procedures for the 21st Century & Student Workbook Package, 7/E
Sharon C Burton, Brookhaven College
Nelda J Shelton, Tarrant County College

ISBN-10: 0132343436
ISBN-13: 9780132343435

Publisher: Prentice Hall
Copyright: 2008
Format: Kit/Package/ShrinkWrap; 832 pp
Published: 01/22/2007
We're sorry, this product is no longer available and has been replaced with Office Procedures for the 21st Century, 8/E.

Please contact your Pearson rep if you are using this product and need instructor resources.

Print this content

In this section:

Description

For courses in Office Administration, Procedure, and Management courses.

Office Procedures for the 21^st Century, Seventh Edition offers a desirable blend of procedural skills and soft skills and continues to be a market leader. Because of its relevant approach and proven system, it prepares students for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included and reorganized end of chapter exercises are supported by student working papers and a student data CD-ROM.

Features

For courses in Office Administration, Procedure, and Management courses. Office Procedures for the 21^st Century, Seventh Edition offers a desirable blend of procedural skills and soft skills and continues to be a market leader. Because of its relevant approach and proven system, it prepares students for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included and reorganized end of chapter exercises are supported by student working papers and a student data CD-ROM.

Hallmark Features

Comprehensive treatment of office procedural skills—includes relevant and timely topics.

Uses a proven system to teach students the skills, strategies, and techniques needed to perform the common office procedures employed in any business.

Strong chapter on employment—appears as Chapter 3.

Provides an early focus on the employment process and helps develop students’ interviewing and resume writing abilities.

Thorough discussion of technology—includes exercises that reinforce learning.

Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips.

An emphasis on team work and team building—appears throughout the text.

Includes end-of-chapter activities that develop team work skills such as an international project in chapters 11 and 12 and a presentation in chapter 13.

Supreme Appliance Office Simulation—ends each chapter.

Enables students to gain experience completing various tasks as if working in the real office of Supreme Appliances.

Student Working Papers packet and Student Data CD-ROM—are available to support the end-of-chapter exercises.

Makes it more convenient for the professor because there is no need for copying forms, activities etc.
Helps the student prepare for class and stay organized because assignments are located all in one place.

New To This Edition

This edition addresses office procedures such as:

File management
Time management
Employment skills
Basic financial forms
Telephone techniques
Problem solving
Human relations
Ethical behavior
Technology and computer applications

New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.

Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively.
Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences.

New! More coverage of soft skills—appears in this edition.

Begins in Chapter 2 and identifies five basic workplace skills, basic workplace knowledge, development of personal qualities, development of interpersonal skills, ethical behavior and international human relations.
Includes more coverage of effective communications skills related to teamwork and collaboration.

New! An integrated coverage of ethics—includes sections in each chapter.

Helps readers think critically about an ethical dilemma or difficult situation related to an office environment.
Helps readers sharpen their ethical decision-making skills.

New! Stop ‘n Check sections—appear throughout the chapter content.

Challenge students to recall and think critically about key concepts.

New! Reorganized end-of-chapter material—includes two types of exercises:

Review of Key Concepts (chapter summaries; key terms; discussion questions; Exploring the Workplace: Activities) material focuses on concept retention and developing critical thinking skills.
Building Your Office Skills (Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Get Tech Wise; Improving Your Writing Skills: Workshops; and Simulation: In the Office of Supreme Appliances) focus on developing skills that can be used immediately on the job.

Table of Contents

1. Understanding the Changing and Challenging Office

2. Human Relations

3. Preparing Your Job Search

4. Managing Your Work, Time, and Other Resources

5. Communicating by Telephone

6. Building Communications Skills

7. Processing Mail

8. Records Management

9. Handling Financial procedures

10. Scheduling Appointments and Receiving Visitors

11. Making Travel Arrangements

12. Planning Meetings and Conferences

13. Developing Effective Oral Presentations

14. Preparing to Meet Challenges

Additional Online Chapters available at www.prenhall.com/burton

15. Working in a Medical Office

16. Working in a Legal Office

Courses

Office Management (Office Technologies)
Office Procedures (Office Technologies)

Previous Edition(s)

Procedures for the Automated Office, 6/E
Burton & Shelton
©2005 | Prentice Hall | Paper Bound w/CD-ROM; 624 pp | Out of Print
ISBN-10: 0131121499 | ISBN-13: 9780131121492
Brief Description |

For Office Administration, Procedure, and Management courses.

Designed to prepare students for employment in today's office environment, the principles and techniques presented in this text provide students with the essential skills they need to understand basic office procedures, enhance their professional value, and manage their jobs with greater confidence and less frustration. Students become aware that each office worker is a communication link: in person, over the telephone, via computer, and in writing.
More Info

Print this content

In this section:

Author Bios

Author Bios

This edition addresses office procedures such as:

File management
Time management
Employment skills
Basic financial forms
Telephone techniques
Problem solving
Human relations
Ethical behavior
Technology and computer applications

New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.

Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively.
Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences.

New! More coverage of soft skills—appears in this edition.

Begins in Chapter 2 and identifies five basic workplace skills, basic workplace knowledge, development of personal qualities, development of interpersonal skills, ethical behavior and international human relations.
Includes more coverage of effective communications skills related to teamwork and collaboration.

New! An integrated coverage of ethics—includes sections in each chapter.

Helps readers think critically about an ethical dilemma or difficult situation related to an office environment.
Helps readers sharpen their ethical decision-making skills.

New! Stop ‘n Check sections—appear throughout the chapter content.

Challenge students to recall and think critically about key concepts.

New! Reorganized end-of-chapter material—includes two types of exercises:

Review of Key Concepts (chapter summaries; key terms; discussion questions; Exploring the Workplace: Activities) material focuses on concept retention and developing critical thinking skills.
Building Your Office Skills (Developing Critical Thinking Skills: Problem Solving on the Job; Using the Web: Research Activities; Get Tech Wise; Improving Your Writing Skills: Workshops; and Simulation: In the Office of Supreme Appliances) focus on developing skills that can be used immediately on the job.

Print this content

In this section:

Websites and Online Courses

Websites and Online Courses

Companion Website for Office Procedures for the 21st Century, 7/E
Burton
©2008 | Prentice Hall | Website | Live
ISBN-10: 0132248409 | ISBN-13: 9780132248402
More Info

OneKey Blackboard, Online Student Access Kit, Office Procedures for the 21st Century, 7/E
Burton
©2008 | On-line Supplement | Live
ISBN-10: 0131590243 | ISBN-13: 9780131590243
Online purchase price: $12.95Instructors, request content (at no cost) | More Info

OneKey WebCT, Online Student Access Kit, Office Procedures for the 21st Century, 7/E
Burton
©2008 | On-line Supplement | Live
ISBN-10: 0131590286 | ISBN-13: 9780131590281
Online purchase price: $12.95More Info

Print this content

In this section:

Instructor Resources

Downloadable Instructor Resources
Other Instructor Resources

Student Resources

Websites and online courses
Other student resources

eLearning & Assessment

Websites and Online Courses

Instructor's Manual (Download only) for Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton
©2008 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0132308606 | ISBN-13: 9780132308601

Show Downloadable Files

More Info

Part Tests and Key (Download only) for Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton
©2008 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0132308622 | ISBN-13: 9780132308625

Show Downloadable Files

More Info

PowerPoint (Download only) for Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton
©2008 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0132308614 | ISBN-13: 9780132308618

Show Downloadable Files

More Info

TestGen® Computerized Test Bank for Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton
©2008 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0132308657 | ISBN-13: 9780132308656

Show Downloadable Files

More Info

Companion Website for Office Procedures for the 21st Century, 7/E
Burton
©2008 | Prentice Hall | Website | Live
ISBN-10: 0132248409 | ISBN-13: 9780132248402
More Info

Instructor Resource CD for Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton
©2008 | Prentice Hall | CD-ROM Only | Instock
ISBN-10: 0132308592 | ISBN-13: 9780132308595
More Info

Websites and online courses

Companion Website for Office Procedures for the 21st Century, 7/E
Burton
©2008 | Prentice Hall | Website | Live
ISBN-10: 0132248409 | ISBN-13: 9780132248402
More Info

Other student resources

Websites and Online Courses

Companion Website for Office Procedures for the 21st Century, 7/E
Burton
©2008 | Prentice Hall | Website | Live
ISBN-10: 0132248409 | ISBN-13: 9780132248402
More Info

Print this content

Give your students a choice! PearsonChoices products are designed to give your students more value and flexibility by letting them choose from a variety of text and media formats to best match their learning style and their budget.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, see the Packages Tab.

Office Procedures for the 21st Century & Student Workbook Package, 7/E
Burton & Shelton
©2008 | Prentice Hall | Cloth; 720 pp | Instock
ISBN-10: 0132308576 | ISBN-13: 9780132308571
Suggested retail price: $112.00 Net price: $84.00 (What's this?)Brief Description |
For courses in Office Administration, Procedure, and Management courses.

Office Procedures for the 21^st Century, Seventh Edition offers a desirable blend of procedural skills and soft skills and continues to be a market leader. Because of its relevant approach and proven system, it prepares students for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included and reorganized end of chapter exercises are supported by student working papers and a student data CD-ROM.
More Info
Office Procedures for the 21st Century, CourseSmart eTextbook, 7/E
Burton & Shelton
©2008 | Prentice Hall | Electronic Book; 832 pp | Available
ISBN-10: 0135018323 | ISBN-13: 9780135018323
Online purchase price: $55.99
Brief Description |
CourseSmart eTextbooks are a creative digital solution that offers the freedom and convenience of online, offline, and mobile access using a single platform. With a CourseSmart eTextbook, students can:
search the text
make notes online
print out reading assignments that incorporate lecture notes
bookmark important passages for later review
save money. As an alternative to purchasing the print textbook, students can subscribe to the same content online for a significant discount off the suggested list price of the print text.
For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com (for customers in U.S. and Canada) or www.coursesmart.co.uk (for customers in Europe, Middle East, and Africa).
More Info
| Students, buy access
Pearson Custom Business Skills
Pearson
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135075475 | ISBN-13: 9780135075470
Brief Description |
Pearson Custom Business Skills database enables you to select chapters, in any sequence or combination, from leading textbooks. This custom program gives you the power to scale the length, content and cost of your custom textbook to meet the needs of your course exactly.

The online book-build system will automatically calculate the net price and generate a unique ISBN for ordering purposes. If you create a package, the system will generate an additional package ISBN as well.

For more information, please contact the Custom Library group.
More Info

Password:

Forgot login/password? | Need to redeem an access code?

We're sorry!

We don't recognize your login or password. Please try again.

If you continue to have problems, try retrieving your login name password or contacting Customer Technical Support.

We're sorry!

The account you used to log in on the previous website does not contain IRC access.
If you have a separate IRC count, please log in using that login name and password.
If you do not have an IRC account, you canrequest access here

close window

Your access will expire soon.

To ensure uninterrupted service, you should renew your access for this site soon.

Renew now or proceed without renewing.

close window

We're sorry!

Your access to the Instructor Resource Center has expired.

To continue using the IRC, renew your access now.

An internal error has occurred. Please try again.

Instructor Resource Center File Download

This work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from this site should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

Cancel

I accept, proceed with download

Print this content

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.

Office Procedures for the 21st Century & Student Workbook Package, 7/E