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Your Attitude Is Showing, 12/E
ISBN-10: 0132429047
ISBN-13: 9780132429047
Publisher: Prentice Hall
Copyright: 2008
Format: Paper; 400 pp
Published: 02/05/2007
Status: Instock
Customers outside the U.S., click here.
Description
For courses in Human Relations, Supervisory Practices, principles of management, Communications, and Career and Self-Explorations.
We have often heard attitude is everything. For more than three decades, readers have relied on Your Attitude is Showing to help improve their own attitude and enhance their interpersonal relationships. Because it is one of the most highly regarded primers in the field of business human relations, it has been printed in four languages and distributed to over one million people. It is filled with advice, cases, and experiential activities and is flexible in format and design. Continuing the tradition, this edition includes enhanced cases, new writing exercises and end-of-chapter summary activities all designed to train readers how to think in more positive and more productive ways.
Features
For courses in Human Relations, Supervisory Practices, principles of management, Communications, and Career and Self-Explorations.
We have often heard attitude is everything. For more than three decades, readers have relied on Your Attitude is Showing to help improve their own attitude and enhance their interpersonal relationships. Because it is one of the most highly regarded primers in the field of business human relations, it has been printed in four languages and distributed to over one million people. It is filled with advice, cases, and experiential activities and is flexible in format and design. Continuing the tradition, this edition includes enhanced cases, new writing exercises and end-of-chapter summary activities all designed to train readers how to think in more positive and more productive ways.
Hallmark Features
A positive tone and everyday advice—-designed to tackle common human relations issues and real-life problems and situations.
- Shows how to navigate human relations issues and improve one’s human relations skills.
- Demonstrates the impact of attitude on success and trains people how to improve their attitude toward a variety of common issues.
Key performance competencies—introduce each chapter.
- Help students focus on skill-based statements and identify the important concepts being introduced in that chapter.
A “Thought for the Day”—begins each chapter.
- Offers useful advice that can be put into practice and serves as motivation throughout the chapter.
Interactive exercises—include activities within each chapter.
- Gives students a practical experience to better understand, practice, reinforce, and apply the concepts presented.
Attitude Adjustment boxes–reinforce one or more of the chapter's key concepts.
- Encourages students to think critically about attitude improvement.
- Trains readers how to think in more positive and more productive ways.
Test Your Understanding self-assessments——end each chapter.
- Tests the reader’s understanding of key concepts and can be used to facilitate group discussions, role playing, etc.
- Includes a variety of assessment items such as true/false, multiple choice, and short-answer. Answers appear at the end of the book.
A human-relations competency checklist–appears on the inside front cover.
- Identifies 50 observable and measurable human relations skills so readers can easily monitor their own growth and development.
Instructor/facilitator’s manual—-is available with this edition.
- Assists teacher/facilitators includes suggestions, chapter outlines, additional testing and assessments, presentation visuals, etc.
New To This Edition
New! Enhanced two-part cases–appear in this edition.
- Part one of each case illustrates interesting and realistic scenarios to discuss and solve.
- Part two of each case involves research-related assignments designed to expand one’s understanding and improve one’s research and writing skills.
New! Think and Respond sections–are new to this edition.
- Involve reflection and writing activities to help students develop these important skills.
New! 24 summary activities–are new to this edition.
- Extends material and has been added to the end of each chapter.
- Includes a variety of items such as: My Self-Confidence Inventory; My Bounce-Back Strategic Plan; Relationship Self-Assessment; Choosing Appropriate Ways to Release Frustrations etc.
Table of Contents
PART I: UNDERSTANDING YOURSELF
1. You Can’t Escape Human Relations
Case 1: Reality
2. Human Relations Can Make or Break You
Case 2: Adjustment
3. Hold On to Your Positive Attitude
Case 3: Credit Blues
4. When People Step on Your Attitude
Case 4: Bounce Back
PART II: RELATIONSHIPS WITH OTHERS
5. Vertical and Horizontal Working Relationships
Case 5: Decision
6. Your Potential and Productivity–A Closer Look
Case 6: Message
7. The Winning Combination
Case 7: Insight
8. Your Most Important Working Relationship
Case 8: Choice
9. Understanding the Nature of Relationships
Case 9: Currency
PART III: MAXIMIZING YOUR RELATIONSHIPS
10. Your Success as a Team Player
Case 10: Controversy
11. Emotional Intelligence: Managing Stress, Frustration, and Aggression
Case 11: Frustration
12. Restoring Injured Relationships
Case 12: Restoration
13. Attitudes Among Culturally Diverse Co-Workers
Case 13: Communication
PART IV: Building Your Career
14. Succeeding in a New Job or Assignment
Case 14: Nonprofessional
15. Initiation Rites–Coping with Teasing and Testing
Case 15: Confrontation
16. Absenteeism and Human Relations
Case 16: Balance
17. Avoiding Six Common Human-Relations Mistakes
Case 17: Motivation
18. Business Ethics, Rumors, and the Confidence Triangle
Case 18: Dilemma
PART V: SUCCESS AT EXPANDING YOUR ASSETS
19. Goal Setting and Your Attitude
Case 19: Conflict
20. Strategies for Advancing Your Career
Case 20: Preference
21. Keeping a Positive Attitude Through Plateau Periods and Reorganizations
Case 21: Change
22. When You Are Tempted to Scramble
Case 22: Interview
23. Attitude Renewal
Case 23: Focus
24. Leadership/Management: Your Career on the Move
Case 24: Sensitivity
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Human Relations
(Business Skills)
Principles of Management
[CAREER TITLES]
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Career Development - Comprehensive
[SUPPLEMENTAL OPTIONS / SPECIAL TOPICS]
(Student Success & Career Development)
Supervision
(Business Skills)
Previous Edition(s)
O'Neil & Chapman
©2006 | Prentice Hall | Paper; 320 pp | Out of Print
ISBN-10: 0131183885 | ISBN-13: 9780131183889
Brief Description | More Info
Author Bios
Sharon Lund O'Neil is a widely published author. In addition to her friendly writing style and practical advice, she has a common-sense approach to problem solving. Her human-relations cases, based on the corporate work environment, are popular with both trainers and educators.
As a frequent national speaker and facilitator on leadership and engaging teams, Sharon advocates the importance of "soft skills" - the human-relations skills that are so critical for building strong relationships.
Sharon has been actively involved in many professional groups and has led several prominent national professional and educational organizations.
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