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Addison-Wesley / Prentice Hall

Business

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Managing Business Process Flows
Raví AnupindiUniversity of Michigan
Sunil ChopraNorthwestern University
Sudhakar D. Deshmukh
Jan A. Van MieghemNorthwestern University
Eitan ZemelAll of Northwestern University

ISBN-10: 0139077758
ISBN-13:  9780139077753

Publisher:  Prentice Hall
Copyright:  1999
Format:  Paper Bound with Disk; 288 pp
Published:  02/12/1999
New edition available
  This item has been replaced by Managing Business Process Flows: Principles of Operations Management w/ Student CD, 2/E.



This paperback text focuses on the design and management of business processes and uses this process view as the unifying paradigm to study core topics in operations management. Designed for the core operations management course at the MBA level.

  • The core concepts are discussed in three steps: 1) first model and understand the process and its flows, 2) then study causal relationships between process structure and certain performance metrics, and 3) formulate implications for managerial actions by filtering out managerial levers ("process drivers") and their impact on process performance. Pg.___
  • The objective of this book is to show managers can control process structure and process drivers to achieve desired business process performance. Pg.___
  • Uses a process view as the unifying paradigm to focus on the essence of operations. Pg.___


This text is available for personalization in the PHCBR custom database program.  Select only the chapters you require or supplement with recommended case studies all under one cover.  CLICK HERE to go directly to the PHCBR book-build site or visit our product page for additional information at pearsoncustom.com/business.

I. PROCESS MANAGEMENT AND STRATEGY.

 1. Products, Processes, and Performance.

 2. Operations Strategy and Management.

II. PROCESS FLOW MEASUREMENT.

 3. Process Flow Measures.

 4. Flow-Time Analysis.

 5. Flow-Rate and Capacity Analysis.

 6. Inventory Analysis.

III. PROCESS FLOW VARIABILITY.

 7. Managing Flow Variability: Safety Inventory.

 8. Managing Flow Variability: Safety Capacity.

 9. Managing Flow Variability: Process Control and Capability.

IV. PROCESS INTEGRATION.

10. Process Synchronization and Improvement.

V. APPENDICES.

 1. MBPF Checklist.

 2. Background Material in Probability and Statistics.

Production and Operations Management JIT
Simpson
©1993 | Prentice Hall | Paper | Estimated Availability : 12/31/9999
ISBN-10: 0205148506 | ISBN-13: 9780205148509


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  • 9780136096559
    Pearson Custom Business Resources
    Pearson Custom Publishing
    ©2009 | Prentice Hall | On-line Supplement | Instock
    ISBN-10: 0136096557 | ISBN-13: 9780136096559
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