English

• Based on the most current research in the field, this text reflects the most recent developments and studies on this topic available.

• Sidebars throughout the book catch the attention of the readers and highlight key concepts in the text.

• A chapter on web testing provides coverage of what is now the hottest area in usability testing.

• End of chapter discussions and exercises reinforce student learning.

• Frequent examples of planning, conducting, and reporting usability tests present current samples of student and professional projects.

• An appendix on teamwork gives pertinent advice in an area neglected by other texts: building and coordinating cross-functional teams for usability testing.

• An Instructor's Manual provides sample syllabi and suggestions for using the book in different types of courses, including online delivery.

Foreward by the Series Editor.


Preface.


1. What Is Usability and What is Usability Testing?

Layout and Design / Graphics  (Mass Communication / Public Relations / Film)
Usability Testing  (Technical Communication)

Text Specific Website
Barnum & Dragga
©2002 | Longman | On-line Supplement | Instock
ISBN-10: 0321101510 | ISBN-13: 9780321101518
This online resource is available at no cost at http://www.ablongman.com/barnum.

Instructor's Manual (Download only)
Barnum
©2002 | Longman | On-line Supplement | Instock
ISBN-10: 0321092643 | ISBN-13: 9780321092649
This online resource is available at no cost.     View Downloadable Files

For Technical Communication - Advanced

MyTechCommLab Student Access Code Card (Standalone)
Pearson
©2006 | Longman | Access Code Card | Instock
ISBN-10: 0321463595 | ISBN-13: 9780321463593
Suggested retail price: $31.00Net price: $23.25  (What's this?)

MyTechCommLab Student Access Code Card (Standalone)
Pearson
©2006 | Longman | Access Code Card | Instock
ISBN-10: 0321463595 | ISBN-13: 9780321463593
Suggested retail price: $31.00Net price: $23.25  (What's this?)

Allyn & Bacon Digital Media Archive for Communication, Version 3.0, 3/E
Allyn & Bacon
©2005 | Longman | CD-ROM Only; 32 pp | Instock
ISBN-10: 0205437095 | ISBN-13: 9780205437092
Suggested retail price: $0.00Net price: $0.00  (What's this?)

iClicker Classroom Response System
iClicker & Allyn & Bacon/Longman
©2008 | Longman | Electronic Supplement | Instock
ISBN-10: 0205594506 | ISBN-13: 9780205594504
This online resource is available at no cost.

InterWrite PRS RF (Personal Response System)
InterWrite PRS & Allyn & Bacon/Longman
©2005 | Longman | Electronic Supplement | Instock
ISBN-10: 0205436951 | ISBN-13: 9780205436958
This online resource is available at no cost.

Pearson Allyn & Bacon Film Study Site Update (open Access)
Allyn & Bacon
©2011 | Longman | On-line Supplement | Estimated Availability : 04/01/2010
ISBN-10: 0205737595 | ISBN-13: 9780205737598
This online resource is available at no cost at http://www.abfilmstudies.com.

ResearchNavigator.com Guide: Mass Communication, Theatre, and Film (Valuepack item only)
Roat & Barr
©2007 | Longman | Paper; 128 pp | Instock
ISBN-10: 0205524141 | ISBN-13: 9780205524143
Suggested retail price: $0.00Net price: $0.00  (What's this?)

Essential Study Card for Grammar and Documentation
Pearson Longman
©2007 | Longman | Study Card; 10 pp | Instock
ISBN-10: 0321463137 | ISBN-13: 9780321463135
Suggested retail price: $8.00Net price: $6.00  (What's this?)

iClicker Classroom Response System
iClicker & Allyn & Bacon/Longman
©2008 | Longman | Electronic Supplement | Instock
ISBN-10: 0205594506 | ISBN-13: 9780205594504
This online resource is available at no cost.

InterWrite PRS RF (Personal Response System)
InterWrite PRS & Allyn & Bacon/Longman
©2005 | Longman | Electronic Supplement | Instock
ISBN-10: 0205436951 | ISBN-13: 9780205436958
This online resource is available at no cost.

ResearchNavigator.com Guide: English (Valuepack item only)
Branscomb & Trim
©2007 | Longman | Paper; 80 pp | Instock
ISBN-10: 0321496019 | ISBN-13: 9780321496010
Suggested retail price: $0.00Net price: $0.00  (What's this?)

Text Specific Website
Barnum & Dragga
©2002 | Longman | On-line Supplement | Instock
ISBN-10: 0321101510 | ISBN-13: 9780321101518
This online resource is available at no cost at http://www.ablongman.com/barnum.

This title is a member of the The Technical Communication Series, which also contains the titles below . You can also visit the Technical Communication Series page.

• 
  Designing Visual Language: Strategies for Professional Communicators (Part of the Allyn & Bacon Series in Technical Communication)
  Kostelnick, Roberts & Dragga
  ©1998 | Longman | Paper; 455 pp | Instock
  ISBN-10: 0205200222 | ISBN-13: 9780205200221
  Suggested retail price: $80.00  Buy from myPearsonStoreNet price: $60.00  (What's this?)Brief Description

  

  Written by two highly experienced teachers in the field of document design, Designing Visual Language offers useful strategies and tools for document design of all types. A chief goal is to enable students to extend to visual design the rhetorical approach they assimilate in writing and editing courses. The text focuses on the kinds of situations and practical documents that occur in the workplace and blends this focus with a rhetorical approach that ties design to the audience, purpose, and context of messages.

• 
  Designing Visual Language: Strategies for Professional Communicators (Part of the Allyn & Bacon Series in Technical Communication), 2/E
  Roberts & Kostelnick
  ©2011 | Longman | Paper; 432 pp | Instock
  ISBN-10: 0205616402 | ISBN-13: 9780205616404
  Suggested retail price: $76.40  Buy from myPearsonStoreNet price: $57.30  (What's this?)Brief Description

  

  Written by two highly experienced teachers in the field of document design, Designing Visual Language, 2/e offers useful strategies and tools for document design of all types. A chief goal of the text is to enable students to extend the rhetorical approach they employ in writing and editing courses to the creation of various forms of visual communication. The text focuses on the kinds of situations and practical documents that occur in the workplace and blends this focus with a rhetorical approach that ties design to the audience, purpose, and context of messages. 

• 
  Ethics in Technical Communication (Part of the Allyn & Bacon Series in Technical Communication)
  Dombrowski & Dragga
  ©2000 | Longman | Paper; 258 pp | Instock
  ISBN-10: 0205274625 | ISBN-13: 9780205274628
  Suggested retail price: $70.00  Buy from myPearsonStoreNet price: $52.50  (What's this?)Brief Description

  

  This book deals with ethics and value systems as they relate to technical and scientific discourse. While it covers several traditional ethical theories from classical to contemporary times, it also emphasizes that ethics is a personal matter of judgment. The book shows students how to become involved with thinking about and applying these theories to their own discourse. The fact that there are no easy answers to ethical questions is emphasized.

  Issues that are covered include how and why information is obtained and how it will be used; how the meaning of technical terms shift with the value perspectives behind them; and how science and technology can be used to put forth questionable values or to serve values not apparent in the discourse.

• 
  Global Contexts: Case Studies in International Technical Communication (Part of the Allyn & Bacon Series in Technical Communication)
  Bosley
  ©2001 | Longman | Paper; 216 pp | Instock
  ISBN-10: 0205286828 | ISBN-13: 9780205286829
  Suggested retail price: $82.00  Buy from myPearsonStoreNet price: $61.50  (What's this?)Brief Description

  

  Global Contexts offers a series of case studies about real and fictitious situations that allow students to understand the issues surrounding international and cross-cultural technical communication.

  Cases are individually authored and have been created by many of the leading authorities in the field of international technical communication. The text is intended to help graduate and undergraduate students understand the context of and issues involved in writing for international audiences, as it has become increasingly common in the evolving global marketplace to address such audiences, especially in technical fields.

• 
  Grant Seeking in an Electronic Age (Part of the Allyn & Bacon Series in Technical Communication)
  Mikelonis, Betsinger & Kampf
  ©2004 | Longman | Paper; 512 pp | Instock
  ISBN-10: 032116007X | ISBN-13: 9780321160072
  Suggested retail price: $80.00  Buy from myPearsonStoreNet price: $60.00  (What's this?)Brief Description

  

  This guide teaches students and professionals a systematic process for researching, designing, writing, and submitting successful grant-seeking proposals.

  Focusing on proposals submitted for government, foundation, and corporation funding, Grant Seeking in an Electronic Age leads the reader through a six-step grant-seeking process, from researching potential funders, to designing, writing and submitting a proposal that follows the funder's guidelines. Grounded in theory, but rooted in successful practice, it teaches students what really works—a third of students who submit proposals based on this text's approach get funded within a year. The text's guided discovery process provides a useful framework for novice writers while its thinking-planning exercises offer useful ways of organizing information and discovering what still need to be researched.

• 
  Oral Presentations for Technical Communication: (Part of the Allyn & Bacon Series in Technical Communication)
  Gurak & Dragga
  ©2000 | Longman | Paper; 263 pp | Instock
  ISBN-10: 0205294154 | ISBN-13: 9780205294152
  Suggested retail price: $84.40  Buy from myPearsonStoreNet price: $63.30  (What's this?)Brief Description

  

  Oral Presentations for Technical Communication provides what most technical communication textbooks lack: clear, accessible instruction on speaking. This book helps students and professionals master public speaking in a technical or scientific environment, whether it be through traditional presentations with whiteboards and flipcharts or presentations with computer software such as PowerPoint. Unlike most general speech texts, which include examples from various disciplines, Oral Presentations uses specific examples from the fields of science and technology and shows how skilled technical communicators make complex information accessible to non-technical audiences.

  The first three parts of the book focus on basic skills and concepts, including four basic types of presentations relevant to technical communication. The last two parts introduce more advanced topics, such as legal, privacy, and censorship issues, and the changing nature of presentations in the digital age.

• 
  Principles of Web Design (Part of the Allyn & Bacon Series in Technical Communication)
  Farkas, Farkas & Dragga
  ©2002 | Longman | Paper; 400 pp | Instock
  ISBN-10: 0205302912 | ISBN-13: 9780205302918
  Suggested retail price: $76.00  Buy from myPearsonStoreNet price: $57.00  (What's this?)Brief Description

  

  This is a conceptually rich textbook that teaches Web design skills and offers practical guidance within a coherent framework of information-design principles and hypertext theory.

  The authors believe website design should be taught as a substantive body of knowledge, an application of rhetoric to a new non-linear medium. This book offers students a great deal of practical, mainstream design guidance—as much as can be found in any trade book. But in contrast to trade books, Principles of Web Design offers a coherent, evolving framework of ideas.

• 
  Technical Editing, 4/E
  Rude
  ©2006 | Longman | Paper; 480 pp | Instock
  ISBN-10: 032133082X | ISBN-13: 9780321330826
  Suggested retail price: $90.67  Buy from myPearsonStoreNet price: $68.00  (What's this?)Brief Description

  

  This market-leading text has been thoroughly revised to reflect recent changes in technology, workplace practices and the global marketplace. The book progresses from concepts and basic copyediting to comprehensive editing, management and production issues. Coverage now includes a new chapter on client projects.

  Technical Editing takes a comprehensive approach to editing and defining editorial responsibility in terms of information design and the overall effectiveness of a document in helping readers understand and complete tasks. Expanding the concept of editing from a narrow focus on sentence-level revisions for correctness, this book encourages students to think about the effects of word choices, sentences, organization and design. Students learn that the measure of a “good” document is in part outside that document, in the document’s “match” to the users' needs and the author's goals.

  The textbook with its supplementary Web site and instructor’s manual offers a complete editing course, including materials for daily workshops and discussion and longer documents for graded assignments. In a password-protected portion of the Web site, instructors can also retrieve illustrations of edited versions as well as suggested responses to daily activities. Both focused and flexible, Technical Editing includes assignments carefully crafted to develop specific editing competencies and modular chapters that allow instructors to adapt the text to meet their own course goals and methods. 

• 
  Technical Marketing Communication [Part of the Allyn & Bacon Series in Technical Communication]
  Harner, Zimmerman & Dragga
  ©2002 | Longman | Paper; 256 pp | Instock
  ISBN-10: 0205324444 | ISBN-13: 9780205324446
  Suggested retail price: $76.00  Buy from myPearsonStoreNet price: $57.00  (What's this?)Brief Description

  

  Few marketing professionals, let alone graduating students, are prepared for the breakneck speed of technical marketing communications in today's Internet economy. This book provides that preparation.

  The ease of publishing content to the Internet has challenged many basic communication principles.

  Harner and Zimmerman's Technical Marketing Communication offers a conversational, easy-to-follow mix of fundamentals, planning tools, and real-life marketing examples. Harner and Zimmerman first clearly explain the role and responsibility of marketing communication in a technology-filled world. Then they progressively introduce the concepts of needs analysis, audience analysis, strategy development, media choices, tactics, and continuous evaluation. The text is filled with first-hand insights into the successes and failures of technical marketing communication in today's corporate world.

  Corporate communication teams as well as students can immediately apply these concepts to their next technical marketing project.

• 
  Technical Writing Style (Part of the Allyn & Bacon Series in Technical Communication)
  Jones & Dragga
  ©1998 | Longman | Paper; 302 pp | Instock
  ISBN-10: 0205197221 | ISBN-13: 9780205197224
  Suggested retail price: $90.67  Buy from myPearsonStoreNet price: $68.00  (What's this?)Brief Description

  

  Part of the new Allyn & Bacon Series in Technical Communication, Technical Writing Style is equally appropriate as a core text or as a supplement. This text offers the most current and comprehensive instruction available in achieving an effective style in technical docu- ments. It shows that technical prose style varies from the highly formal to the colloquial, from the pretentious to the plain, and it demonstrates the many stylistic strategies writers should consider for every technical document they write.

  Among the major topics included are: style and technical writing style; audiences and discourse communities; persuasion through style; diction; style in sentences and paragraphs; tone; bias; ethics; and editing for style. Throughout, engaging real-world case studies and numerous examples reinforce the author's discussion of effective and ineffective technical prose styles.

• 
  Writing a Professional Life: Stories of Technical Communicators On and Off the Job (Part of the Allyn & Bacon Series in Technical Communication)
  Savage, Sullivan & Dragga
  ©2001 | Longman | Paper; 292 pp | Instock
  ISBN-10: 0205321062 | ISBN-13: 9780205321063
  Suggested retail price: $41.20  Buy from myPearsonStoreNet price: $28.02  (What's this?)Brief Description

  

  This is the first collection of narratives by practicing technical communicators telling their own personal stories about the workplace and their lives on and off the job.

  The stories vividly demonstrate the unique power of narrative as a teaching and learning tool. Unlike fabricated cases, these real-life narratives show new and veteran technical writers at work on the job, dealing with tasks, clients, and co-workers, and revealing their insights, values, and attitudes about their work. The stories also show the skills required in the profession and the ethical and other issues raised in the course of the workday.

• 
  Writing for the Government
  Allison & Williams
  ©2008 | Longman | Paper; 320 pp | Instock
  ISBN-10: 0321427017 | ISBN-13: 9780321427014
  Suggested retail price: $65.33  Buy from myPearsonStoreNet price: $49.00  (What's this?)Brief Description

  

  Writing for the Government blends experience-based theory with actual workplace applications from a wide range of fields and documents to prepare readers for positions in government.

   

  Taking a rhetorical approach to writing, the authors encourage students to consider every document’s audience, purpose, and cultural context and increase the effectiveness of their communication.  Writing is also presented as a process, particularly collaborative, in which authors have a stake in the outcome.  The purpose is to prepare students to become “adaptable” writers regardless of their job, their agency, or its writing tasks.

• 
  Writing in the Health Professions
  Heifferon
  ©2005 | Longman | Paper; 336 pp | Instock
  ISBN-10: 0321105273 | ISBN-13: 9780321105271
  Suggested retail price: $65.33  Buy from myPearsonStoreNet price: $49.00  (What's this?)Brief Description

  

  Practical, applied, and up-to-the-minute, Writing for the Health Professions teaches students, healthcare professionals, and professional writers the essential skills in medical and health communications.

  Drawing on her extensive experience as a nurse, cardio-pulmonary technician, medical writer, and writing teacher, Barbara Heifferon addresses the communications requirements of the healthcare professions and those who write in these high-tech fields. This comprehensive text covers writing situations and documents common in hospitals, clinics, HMOs, health insurance companies, public health campaigns, and other healthcare environments. Special attention is given to visual and electronic forms of communication, including Web sites and multimedia productions.

• 
  Writing in the Sciences: Exploring Conventions of Scientific Discourse (Part of the Allyn & Bacon Series in Technical Communication), 2/E
  Penrose & Katz
  ©2004 | Longman | Paper; 464 pp | Instock
  ISBN-10: 0321112040 | ISBN-13: 9780321112040
  Suggested retail price: $83.80  Net price: $62.85  (What's this?)Brief Description

  

  This rhetorical, multi-disciplinary guide teaches the major genres of science writing, including research reports, grant proposals, conference presentations, and a variety of forms of public communication.

  Writing in the Sciences combines a descriptive approach—helping students to recognize distinctive features of common genres in their fields—with a rhetorical focus—helping them to analyze how, why, and for whom texts are created by scientists. Multiple samples from real research cases illustrate a range of scientific disciplines and audiences for scientific research, along with the corresponding differences in focus, arrangement, style, and other rhetorical dimensions. Comparisons among disciplines provide the opportunity for students to identify common conventions in science and investigate variation across fields.

• 
  Writing Proposals, 2/E
  Johnson-Sheehan
  ©2008 | Longman | Paper; 288 pp | Instock
  ISBN-10: 0205583148 | ISBN-13: 9780205583140
  Suggested retail price: $61.33  Buy from myPearsonStoreNet price: $46.00  (What's this?)Brief Description

  

  Founded on rhetorical principles guiding the field of technical/business/professional writing, Writing Proposals offers a comprehensive, activity-based approach to proposal and grant proposal development.

   

  Writing Proposals provides readers with a full range of tools needed to develop sound, convincing proposals.  This comprehensive and up-to-date text, takes readers step-by-step through the development process, helping them invent their ideas, organize their materials, write in plain and persuasive styles, and create an effective visual design.

   

  The inclusion of grantwriting expands the range of uses for this book. The second edition offers full coverage of this important subgenre of proposal writing. One of the case studies that runs through the book shows a team of people writing a grant to a private foundation. Readers will find the book very helpful for writing grants to fund research and good causes.

• 
  Writing Software Documentation: A Task-Oriented Approach (Part of the Allyn & Bacon Series in Technical Communication), 2/E
  Barker
  ©2003 | Longman | Paper; 496 pp | Instock
  ISBN-10: 0321103289 | ISBN-13: 9780321103284
  Suggested retail price: $87.33  Buy from myPearsonStoreNet price: $65.50  (What's this?)Brief Description

  

  Part of the Allyn & Bacon series in technical communication, Writing Software Documentation features a step-by-step strategy to writing and describing procedures.

  This task-oriented book is designed to support both college students taking a course and professionals working in the field. Teaching apparatus includes complete programs for students to work on and a full set of project tracking forms, as well as a broad range of examples including Windows-style pages and screens and award-winning examples from STC competitions.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.