Always Learning

Technical Communication Today (with MyTechCommLab)
Richard Johnson-SheehanPurdue University

ISBN-10: 0321361393
ISBN-13:  9780321361394

Publisher:  Longman
Copyright:  2005
Format:  Paper Bound with PIN; 784 pp
Published:  03/17/2005
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Description

Technical Communication Today is the first text to incorporate the use of computers into every aspect of technical communication.

 

Based on a solid core of rhetorical principles, Technical Communication Todayforegrounds how computers help students both think and write and shows them how this tool can help them draft and design documents, collaborate, prepare material for print and Web publication, and make oral presentations. Its goal is to offer a new kind of text, which more accurately reflects the modern day computer-centered workplace.

 

The text reflects an ongoing evolution in technical communication from literal-linear created to visual-spatial created documents. Its presentation of teaching students how to write integrates a new awareness of how readers read—by “raiding” documents for the information they need. This evolution, which has been provoked by the ubiquitousness of the computer as a communication tool, is changing fundamental writing and reading processes. It is these processes that Technical Communication Today attempts to reflect in its content and structure and that offer a high degree of accessibility for students.


Features

  • Each chapter places an emphasis on the activity of producing effective documents by following a process approach that mirrors how professionals communicate in the technical workplace and how students learn in the classroom.
  • An open design developed by Dorling-Kindersley, well-known for their innovative style of informative presentation, facilitates learning by presenting material graphically and in accessible chunks of information.
  • The text incorporates the newest technology-driven changes in workplace communication with in-depth discussions of email, working in virtual teams, making Web sites, using digital audio and visuals in documents, negotiating electronic ethics, and using instant messaging and PDAs among many other newly available strategies and tools.
  • “Help” boxes in every chapter describe how a specific computer application or related strategy can be used to improve the production and presentation of workplace communication.
  • “At Work” boxes in each chapter feature interviews with working professionals about how they communicate in a variety of workplace situations offering students a glimpse of the challenges faced in real world settings.
  • Annotated sample documents throughout show students worthwhile examples of workplace writing, usually on topics of intrinsic interest to a variety of student majors.
  • An abundance of exercises and projects at the end of each chapter gives students opportunities to work individually or in teams and are designed to challenge students with realistic workplace writing assignments.
  • Case studies at the end of each chapter present situations that students might encounter in the workplace and often involve an ethical dilemma. These are designed to demonstrate the personal, social, political, economic, and environmental issues that shape decisions in the technical workplace.
  • “Go to the Net”icons in the margins throughout the book provide links to the text's extensive Companion Website, which is designed to be used side-by-side with the book. Students are able to view more examples, download worksheets, and learn from other communication-related Web sites. The author of the text is an active presence on the Web site and will answer common questions and provide periodic case studies.
  • An extensive Instructor's Manual offers teaching strategies for each chapter. It will be available online and offer additional material for downloading such as slides and Power Point lectures as well as additional suggestions for assignments and projects.


Table of Contents

Every chapter includes “Chapter Objectives,” “Chapter Review,” “Exercises and Projects,” as well as an “At Work” box, “At a Glance,” “Go to the Net,” “Take Note,” and “Links” features.

Preface.

I. USING COMPUTERS IN THE TECHNICAL WORKPLACE.

1. Communicating in the Workplace.

How Important Is Technical Communication?

What Is Technical Communication?

Technical Communication: Actions, Words, Images.

Help: E-Literacy and Overcoming Cyberphobia.

Your Career and Technical Communication.

2. The Technical Writing Process Today.

Technical Writing Today.

Phase 1: Preparing and Researching.

Phase 2: Organizing and Drafting.

Help: Your Computer and Writers Block.

Phase 3: Improving Style.

Phase 4: Designing Documents.

Phase 5: Revising and Editing.

Developing Your Own Writing Process.

Case Study: The Procrastinator.

3. Readers and Their Contexts of Use.

Profiling Your Readers.

Help: Profiling Readers with Search Engines.

Understanding the Readers Contexts of Use.

Using Your Reader and Context Analyses.

International and Cross-Cultural Communication.

Case Study: Installing a Medical Waste Incinerator.

4. Ethics in the Technical Workplace.

What Are Ethics?

Where Do Ethics Come From?

Help: Copyright Law in Technical Communication.

Resolving Ethical Dilemmas.

Ethics in the Technical Workplace.

Case Study: The Chemical Spill.

II. THE WRITING PROCESS IN ELECTRONIC MEDIA.

5. Researching and Managing Information.

Beginning Your Research.

Developing a Research Methodology.

Triangulating Materials.

Managing Information and Taking Notes.

Help: Avoiding Junk Science on the Internet.

Appraising Your Information.

Avoiding Plagiarism.

Case Study: Bye Bye Birdies.

6. Organizing and Drafting.

Basic Organization for Any Document.

Using Genres to Organize Information.

Outlining the Document.

Help: Organizing with Presentation Software.

Organizing and Drafting an Introduction.

Organizing and Drafting the Body.

Organizing and Drafting Conclusions.

Case Study: The Bad News.

7. Using Plain and Persuasive Style.

What Is Style?

Writing Plain Sentences.

Help: Using Computers to Create Plain Sentences.

When Is It Appropriate to Use Passive Voice?

Persuasive Style.

Case Study: Going Over the Top.

8. Designing Documents and Interfaces.

Five Principles of Design.

Design Principle 1: Balance.

Design Principle 2: Alignment.

Design Principle 3: Grouping.

Design Principle 4: Consistency.

Help: Using Styles and Templates.

Design Principle 5: Contrast.

Using the Five Principles of Design.

Case Study: The Design Is Not OK.

9. Creating and Using Graphics.

Guidelines for Using Graphics.

Using Graphs, Tables, and Charts.

Help: Making Visuals with a Spreadsheet Program.

Using Pictures and Drawings.

Using Video and Audio.

Case Study: The Illusion.

10. Revising and Editing.

Levels of Edit.

Revision: Level 1 Editing.

Substantive Editing: Level 2 Editing.

Copyediting: Level 3 Editing.

Proofreading: Level 4 Editing.

Using Copyediting Symbols.

Help: On-Line Copyediting.

Document Cycling and Usability Testing.

Case Study: Just My (Bad) Style.

11. Preparing and Giving a Presentation.

Planning and Researching Your Presentation.

Organizing the Content of Your Presentation.

Help: Surfing the Net for Grabbers.

Choosing the Appropriate Presentation Style.

Creating Visuals.

Delivering the Presentation.

Practice and Rehearsal.

Case Study: The Coward.

III. WORKING THROUGH THE INTERNET.

12. Using E-mail and Instant Messaging.

What Is E-mail?

Basic Features of Email.

Managing E-mail.

E-mail Netiquette.

Help: Using Mailing Lists (Listservs).

What Is Instant Messaging?

Case Study: Exposed.

13. Working in Teams.

The Stages of Teaming.

Forming: Strategic Planning.

Storming: Managing Conflict.

Help: Virtual Teaming.

Norming: Determining Team Roles.

Performing: Improving Quality.

The Keys to Virtual Teaming.

Case Study: Not a Sunny Day.

14. Designing Websites.

Basic Features of Websites.

Planning and Researching a Website.

Drafting and Organizing Your Website.

Help: Using Web Authoring Software.

Using Style in Websites.

Designing the Website.

Revising, Editing, and Proofreading.

Case Study: Invasion of Privacy.

15. Starting Your Career.

Setting Goals, Making a Plan.

Preparing a Resume.

Help: Designing a Scannable/Searchable Resume.

Writing Application Letters.

Creating a Professional Portfolio.

Interviewing Strategies.

Case Study: The Lie.

IV. GENRES OF TECHNICAL COMMUNICATION.

16. Letters and Memos.

Basic Features of Letters and Memos.

Planning and Researching Your Letter or Memo.

Drafting and Organizing the Message.

Choosing an Appropriate Style.

Designing Letters and Memos.

Help: Making Letter and Memo Templates.

Revising and Proofreading.

Case Study: The NastyGram.

17. Technical Definitions.

Basic Features of Technical Definitions.

Planning and Researching Your Definition.

Organizing and Drafting Technical Definitions.

Help: Using the On-Line Oxford English Dictionary.

Revising and Editing.

Case Study: Bones of Contention.

18. Technical Descriptions and Specifications.

Basic Features of a Technical Description.

Planning and Researching Your Description.

Partitioning the Subject.

Organizing and Drafting the Description.

Using Style in Descriptions.

Designing the Description.

Help: Using Digital Photography in Descriptions.

Revising and Editing.

Case Study: Memories.

19. Instructions and Procedures.

Basic Features of Instructions.

Planning and Researching Your Instructions.

Organizing and Drafting Instructions.

Help: On-Line and Multimedia Documentation.

Style in Documentation.

Designing the Documentation.

Revising, Editing, and Proofreading.

Case Study: The Flame.

20. Proposals.

Basic Features of a Proposal.

Planning and Researching Your Proposal.

Help: Reading a Request for Proposals (RFP).

Organizing and Drafting Your Proposal.

Developing Your Proposals Style.

Designing the Proposal.

Revising, Editing, and Proofreading Your Proposal.

Case Study: The Mole.

21. Activity Reports and Briefings.

Basic Features of Activity Reports and Briefings.

Planning and Researching Your Activity Report.

Drafting and Organizing Activity Reports.

Help: Making and Using PDFs.

Style and Design in Activity Reports and Briefings.

Editing and Proofreading.

Case Study: Bad Chemistry.

22. Analytical Reports.

Basic Features of Reports.

Planning and Researching Your Analytical Report.

Researching the Content of the Report.

Drafting and Organizing Your Report.

Help: Virtual Teaming on Reports.

Drafting Front Matter and Back Matter.

Choosing Your Reports Style.

Designing Reports.

Revising and Editing Reports.

Case Study: The X-File.

23. Writing Articles for the Media.

Basic Features of an Article.

Planning and Researching Your Article.

Researching the Content of the Article.

Drafting and Organizing the Article.

Developing Your Articles Style.

Help: Blogging.

Designing the Article.

Revising, Editing, and Proofreading the Article.

Case Study: The Misogynist.

Style, Usage, and Grammar Handbook.

Punctuation and Grammar Guide.

Punctuation Refresher.

The Dirty Dozen Grammar Mistakes.

Citing and Documenting Your Sources.

APA Documentation Style.

CBE Documentation Style (Citation-Sequence).

MLA Documentation Style.

English as a Second Language Guide.

Using Articles Properly.

Putting Adjectives and Adverbs in the Correct Order.

Using Verb Tenses Appropriately.



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Websites and Online Courses

Companion Website
Johnson-Sheehan
©2005  |  Longman  |  Website; 0 pp  |  Live
ISBN-10: 0321277309  |  ISBN-13: 9780321277305
More Info

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Print this content

In this section:

Companion Website
Johnson-Sheehan
©2005  |  Longman  |  Website; 0 pp  |  Live
ISBN-10: 0321277309  |  ISBN-13: 9780321277305
More Info

Back to top


Websites and online courses

Companion Website
Johnson-Sheehan
©2005  |  Longman  |  Website; 0 pp  |  Live
ISBN-10: 0321277309  |  ISBN-13: 9780321277305
More Info


Websites and Online Courses

Companion Website
Johnson-Sheehan
©2005  |  Longman  |  Website; 0 pp  |  Live
ISBN-10: 0321277309  |  ISBN-13: 9780321277305
More Info

Print this content

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