Always Learning

Cisco CallManager Fundamentals: A Cisco AVVID Solution
Anne Smith
John Alexander
William R. Parkhurst, Ph.D., CCIE�
Delon Whetten

ISBN-10: 1587050080
ISBN-13:  9781587050084

Publisher:  Cisco Press
Copyright:  2002
Format:  Cloth; 720 pp
Published:  07/31/2001
Status: Out of Print


We're sorry, this product is no longer available.
Please contact your Pearson rep if you are using this product and need instructor resources.


Print this content

In this section:


Description

<p> Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution</p>


Table of Contents



1. Cisco CallManager Architecture.

Circuit-Switched Systems. Cisco AVVID IP Telephony Networks. Enterprise Deployment of Cisco CallManager Clusters.



2. Call Routing.

The Three Responsibilities of Call Routing. The Seven Fundamentals of Call Routing. Route Patterns and Route Filters. Dialing Transformations. Translation Patterns. Route Lists and Route Groups. Calling Search Spaces and Partitions. Case Studies. Miscellaneous Solutions. The North American Numbering Plan. Troubleshooting.



3. Station Devices.

Definition of Station Devices. Overview of Station Devices Supported by Cisco CallManager. Skinny Station Devices. Computer Telephony Interface (CTI) Devices. H.323 Endpoint Devices. Implementation of TFTP for Station Devices.



4 Trunk Devices.

Overview of Trunk Devices. H.323 Gatekeeper and Gateway. H.323 Features. MGCP Gateways. Cluster-to-Cluster Communication. Initialization, Recovery, and Device Registration. ISDN Timers. H.323 Implementation Details. Troubleshooting.



5. Media Processing.

Media Processing Overview. Architecture and Functionality of the Media Control Layer.



6. Manageability and Monitoring Tools.

Manageability Tools. Monitoring Tools.



7. Call Detail Records.

Overview of CDR Data. Creation and Usage of CDR Data. Storage and Maintenance of CDR Data. Understanding Field Data in CDRs. Understanding Field Data in CMRs. Identifying CDR Data Generated for Each Call Type. Accessing CDR Data in the Central CDR Database. Hints on Processing CDR Data. Troubleshooting CDR Data Generation and Storage.



Appendix A. Feature List.

Cisco CallManager Feature List.



Appendix B. Cisco Integrated Solutions.

Administrative Reporting Tool (ART). Bulk Administration Tool (BAT). Tool for Auto-Registered Phone Support (TAPS). Cisco CallManager Serviceability. Admin. Serviceability Tool (AST). Cisco DPA Voice Mail Gateways. Cisco Customer Response. Cisco IP Contact Center (IPCC). Cisco IP Integrated Contact Distribution (IP ICD). Cisco IP Phone Productivity Services Software Development Kit (Cisco XML SDK). Cisco IP Videoconferencing (Cisco IP/VC). Cisco Personal Assistant. Cisco Unity. CiscoWorks2000. Cisco Applications Software Development Kit (SDK). Cisco IP Auto Attendant (Cisco IP AA). Cisco Interactive Voice Response (IVR). Cisco IP Phone User Options Web Page. Cisco IP SoftPhone. Cisco Messaging Interface (CMI). Cisco WebAttendant. Lightweight Directory Access Protocol (LDAP) Support.



Appendix C. Glossary.



Back to top

Print this content

In this section:


Author Bios

John Alexander is the director of the CallManager software development at Cisco Systems. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems. John was a member of the team that developed and implemented the CallManager software.

Chris Pearce is a technical leader in the CallManager software group at Cisco Systems. His primary areas of expertise include call routing, call control, and telephone features. Chris was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.

Anne Smith is a technical writer in the CallManager software group at Cisco Systems. She has eight years of documentation experience, including six years writing and developing technical documentation. Anne was a member of the team that developed the CallManager documentation from its early stages.

Delon Whetten is the manager of the Core Call Processing team in the CallManager software group at Cisco Systems. His experience has been centered on communication systems and includes the design and development of message switching, voice messaging, video teleconferencing, and VoIP call processing systems. Delon was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.


Backcover Copy

Exposes the inner workings of CallManager to help you maximize your Cisco IP Telephony solution

  • Learn how to deploy and manage a CallManager solution
  • Understand how CallManager processes information through detailed architectural examples and descriptions
  • Understand the components that make up CallManager call routing through the use of basic to advanced examples that solve enterprise call routing problems
  • Learn detailed information about North American and international dial plans, trunk and station devices, media resources, managing and monitoring CallManager, and call detail records

Cisco CallManager Fundamentals provides examples and reference information about CallManager, the call processing component of the Cisco AVVID (Architecture for Voice, Video, and Integrated Data) IP Telephony solution. Cisco CallManager Fundamentals uses examples and architectural descriptions to explain how CallManager processes calls. This book details the inner workings of CallManager so that those responsible for designing and maintaining a Voice over IP (VoIP) solution from Cisco Systems can understand the role each component plays and how they interrelate. You'll learn detailed information about hardware and software components, call routing, media processing, system management and monitoring, and call detail records. The authors, all members of the CallManager group at Cisco Systems, also provide a list of features and Cisco solutions that integrate with CallManager. This book is the perfect resource to supplement your understanding of CallManager.

John Alexander is the director of the CallManager software development at Cisco Systems. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems. John was a member of the team that developed and implemented the CallManager software.

Chris Pearce is a technical leader in the CallManager software group at Cisco Systems. His primary areas of expertise include call routing, call control, and telephone features. Chris was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.

Anne Smith is a technical writer in the CallManager software group at Cisco Systems. She has eight years of documentation experience, including six years writing and developing technical documentation. Anne was a member of the team that developed the CallManager documentation from its early stages.

Delon Whetten is the manager of the Core Call Processing team in the CallManager software group at Cisco Systems. His experience has been centered on communication systems and includes the design and development of message switching, voice messaging, video teleconferencing, and VoIP call processing systems. Delon was a member of the team that developed and implemented the CallManager software from its early stages, and he was directly involved in developing the system architecture and design.

Back to top

Log in to the Instructor Resource Center

Login name: 

  Password: 

Forgot login/password?  |  Need to redeem an access code?

        

Instructor Resource Center File Download

This work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from this site should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

Cancel     I accept, proceed with download

Print this content

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.

Back to top