Culinary, Hospitality, Travel & Tourism

For courses in Front Office Management, Hotel Operations, and Lodging Operations.

This hands-on workbook with computer tutorial reinforces learning guest accounts receivable management. It lays out all the components of the night audit and provides students with the basic tools necessary to transfer their understanding to the many computer systems developed.

• NEW - New section on Front Office Operational Auditing—Used as a teaching/learning tool and as a practical management tool in hotels.

  • Provides students with an overview of how the many functions are applied and evaluated.

• Night Audit Problem Sets—Contains numerous examples and practice sets.

  • Helps students gain a better understanding of the material.

• Example Problem Set—Lays the foundation for computer systems.

  • Shows students how to complete the night audit.

• Disk.

  • Shows students the link from the manual system.

• New section on Front Office Operational Auditing—Used as a teaching/learning tool and as a practical management tool in hotels.

  • Provides students with an overview of how the many functions are applied and evaluated.

Introduction.


Preface.


Notes to Instructors.


Notes to Students.

MANUAL NIGHT AUDIT INSTRUCTIONS AND EXERCISE.

Front Office Operations (Travel & Tourism)

The goals of the Front Office Operations and Auditing Workbook, Second Edition have evolved over the years. The workbook begins with exercises to provide the user with a clearer insight into front office and guest accounting and operations. This is accomplished by having the student begin by performing a simple, manual audit of the guest accounts receivable.

In the first section, the student performs an entire day's front office transactions before beginning the audit itself. The preliminary front office guest management part of the exercise should put front office accounting operations into cycled perspective.

The "computer" section of this book is designed to illustrate how front office operations flow from the manual foundation which we have laid in the context of an actual property management system. This section helps students understand that the primary goal is to provide guests with excellent, quick service and the hotel with accurate records.

In order to help provide tools for constant quality management and guest services, this latest edition contains an entirely new section on operational auditing in the front office and for guest services. This new section on front office operational auditing can serve many purposes. Most importantly, it aids the student in getting an overview of how the functions they read about in their textbook are actually applied and evaluated. With the addition of the operational auditing section, the Front Office Operations and Auditing Workbook, Second Edition goes well beyond traditional accounts receivable and income auditing.

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.

• Package ISBN-10: 0131971980 | ISBN-13: 9780131971981
  ©2005 | Instock | Suggested retail price: $109.00 | Buy from myPearsonStore
  This package contains:
• Front Office Operations and Auditing Workbook, 2/E
  Moreo, Sammons & Beck | ©2001 | Prentice Hall | Paper; 213 pages
  
• Check In; Check Out: Managing Hotel Operations, 7/E
  Vallen & Vallen | ©2005 | Prentice Hall | Cloth; 656 pages
  

• Package ISBN-10: 0135015189 | ISBN-13: 9780135015186
  ©2005 | Instock | Suggested retail price: $133.00 | Buy from myPearsonStore
  This package contains:
• Front Office Operations and Auditing Workbook, 2/E
  Moreo, Sammons & Beck | ©2001 | Prentice Hall | Paper; 213 pages
  
• Check In; Check Out: Managing Hotel Operations, 7/E
  Vallen & Vallen | ©2005 | Prentice Hall | Cloth; 656 pages
  
• Simulation Student CD for Professional Front Office Management, 1/E
  Hayes & Miller | ©2008 | Prentice Hall | CD-ROM Only