Prentice Hall

Business



Guide to Interpersonal Communication
Joann Baney, Professional Development Company

ISBN-10: 0130352179
ISBN-13: 9780130352170

Publisher: Prentice Hall
Copyright: 2004
Format: Paper; 128 pp
Published: 07/30/2003

Suggested retail price: $28.00
Buy from myPearsonStore

For courses in General Management, Resource Management, and Management Communication.

This new guide for better business interactions and relationships gives practical advice on how to improve the foundational interpersonal communication skills of listening, feedback, asking and responding to questions, and adjusting to another's style. It offers step-by-step recommendations for approaching common interactions such as interviewing, negotiating, and conducting performance appraisals. Brief, practical, and reader-friendly, the text offers clear, straightforward tools useful in a professional context.

  • Brief, practical, and reader-friendly—Summarizes key ideas only, omitting bulky examples, cases, footnotes, exercises, and discussion questions.

    • Offers students clear, straightforward tools they can use in their professional careers, with an easy-to-skim format and a matter-of-fact, non-theoretical tone.

  • “How-To's” of effective listening—Explores this cornerstone for building an interpersonal relationship.

    • Teaches students to use attending, following, and reflecting skills, and to avoid the barriers to listening.

  • Feedback—Describes delivering feedback to motivate changes in behavior.

    • Explains to students how to manage the challenges of delivering feedback while giving tips on how to receive feedback from others.

  • Step-by-step guidelines for interviewing.

    • Reviews for students the techniques for wording questions to elicit the response needed, as well as how to respond effectively to questions.

  • Awareness of styles—Provides the understanding necessary to identify and interact with people's different styles.

    • Enables students to identify their own and others' styles, and gives tips on adjusting behavior to facilitate interactions.

  • Application opportunities—Applies the building block skills presented in the first part of the text to three specific applications in the business world: interviewing, negotiating, and conducting performance appraisals.

    • Allows students to evaluate their interpersonal skills in anticipation of professional advancement.



Introduction.


1. Listening.


2. Feedback.


3. Questioning and Responding.


4. Social Styles.


5. Interviewing.


6. Performance Appraisals.


7. Negotiating.

This concise, practical book is written for you if you want a guide for improving your business interactions and relationships.

  • How can you improve your interviewing effectiveness-both as an interviewer and an interviewee?
  • How can you create more comfortable interactions with your boss?
  • How can you become a better negotiator?
  • How can you deliver feedback while maintaining a good relationship?
  • How can you ask effective questions to elicit the kind of response you want?
  • How can you prepare for and structure better performance appraisals?
  • How can you improve your listening skills?
Like all the books in the Prentice Hall Series in Advanced Business Communication, this book is...
  • Brief: summarizes key ideas only
  • Practical: offers clear, straightforward tools you can use
  • Reader-friendly: provides an easy-to-skim format

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

This title is a member of the Guide to Series in Business Communication, which also contains the titles below . You can also visit the Guide to Series in Business Communication page.

  • 0131705245Guide for Internationals: Culture, Communication, and ESL* (*English as a Second Language)
    Reynolds & Valentine
    © 2006 | Prentice Hall | Paper; 144 pages | Instock
    ISBN-10: 0131705245 | ISBN-13: 9780131705241
    Buy from myPearsonStore

    • For courses in Consulting, Human Resource Management, Management, Auditing, Career Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone courses, as well as Seminars and Executive Education programs.

    Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.

  • 0131449176Guide to Business Etiquette (Guide to Business Communication Series)
    Cook, Cook, Yale & Munter
    © 2005 | Prentice Hall | Paper; 128 pages | Instock
    ISBN-10: 0131449176 | ISBN-13: 9780131449176
    Brief Description | Buy from myPearsonStore

    • For MBA courses in Cross-Cultural Workplace Communication, Management Communication, and International Business; also appropriate for BBA courses in Business Communication, Organizational Communication, and Multicultural, Cross-Cultural, or Intercultural Workplace Communication.

    The goal of this text is to help students either academically or professionally communicate across cultures by promoting cross-cultural understanding and fostering communication with foreign-born employees or employers. Providing new insights on culture not taught in sales training, Guide to Cross-Cultural Communication is a handy reference with information pertinent to negotiations, business writing, and speaking with those from diverse cultural backgrounds, with business-related examples throughout.

  • 0130497843Guide to Cross-Cultural Communication
    Reynolds & Valentine
    © 2004 | Prentice Hall | Paper; 160 pages | Out of Stock
    ISBN-10: 0130497843 | ISBN-13: 9780130497840
    Brief Description

    • Can be used in any course in which students use the Internet. For undergraduate Business Communication courses, upper-division undergraduate courses or graduate-level or in Information Management, Communication, or Management, or MBA module courses.

  • 0130933481Guide to Electronic Communication
    DeTienne
    © 2002 | Prentice Hall | Paper; 118 pages | Instock
    ISBN-10: 0130933481 | ISBN-13: 9780130933485
    Brief Description | Buy from myPearsonStore

    • For courses in General Management, Resource Management, and Management Communication.

    This new guide for better business interactions and relationships gives practical advice on how to improve the foundational interpersonal communication skills of listening, feedback, asking and responding to questions, and adjusting to another's style. It offers step-by-step recommendations for approaching common interactions such as interviewing, negotiating, and conducting performance appraisals. Brief, practical, and reader-friendly, the text offers clear, straightforward tools useful in a professional context.

  • 0130352179Guide to Interpersonal Communication
    Baney
    © 2004 | Prentice Hall | Paper; 128 pages | Instock
    ISBN-10: 0130352179 | ISBN-13: 9780130352170
    Brief Description | Buy from myPearsonStore

    • For undergraduate and MBA course in Management Communication, Writing, or Oral Presentations courses, and Executive Seminars or Workshops.

    Guide to Managerial Communication is a clear, concise and practical reference to effective written and oral communication in a managerial, business, government, or professional context. 

  • 0131467042Guide to Managerial Communication (Guide to Business Communication Series), 7/E
    Munter
    © 2006 | Prentice Hall | Paper; 208 pages | Instock
    ISBN-10: 0131467042 | ISBN-13: 9780131467040
    Brief Description | Buy from myPearsonStore

    • For courses in Business Communication and Managerial Communication.

    This brief, student-friendly guide focuses on the kinds of persuasion employed by business people in their day-to-day work. It considers such factors as organizational relationships, culture, and the context of persuasive communication.

  • 0131405683Guide to Managerial Persuasion and Influence
    Thomas
    © 2004 | Prentice Hall | Paper; 120 pages | Instock
    ISBN-10: 0131405683 | ISBN-13: 9780131405684
    Brief Description | Buy from myPearsonStore

    • For courses in Corporate Communications, Public Relations, Media and Business Relations, Management Communications, Crisis Management, and Integrated Marketing Communications.

    Exploring how to effectively communicate with the media, this text offers students a practical and concise guide to all aspects of media relations. Examining the media's pervasive presence and influence on business, this First Edition covers a plethora of topics including how to establish ongoing relationships with reporters, managing media relations during a crisis, preparing for interviews and identifying important media contacts, and how to differentiate between financial media and mainstream media.

    Using a practical and reader-friendly approach, this text also provides solid direction on public relations strategies such as writing press releases, creating press lists and planning news conferences.

  • 0131405675Guide to Media Relations
    Schenkler & Herrling
    © 2004 | Prentice Hall | Paper; 144 pages | Instock
    ISBN-10: 0131405675 | ISBN-13: 9780131405677
    Brief Description | Buy from myPearsonStore

    • Can be used in any course in which students meet or study in groups or work teams—or learn how to run professional meetings. For Organizational Behavior, Management, Strategy, or Marketing courses, or undergraduate Business Communication courses, MBA Management Communication courses, or executive seminars.

  • 0130338567Guide to Meetings (Guide to Business Communication Series)
    Munter & Netzley
    © 2002 | Prentice Hall | Paper; 93 pages | Instock
    ISBN-10: 0130338567 | ISBN-13: 9780130338563
    Brief Description | Buy from myPearsonStore

    • Can be used in any course in which students are assigned presentations on any topic or are taught how to make a presentation. For courses in which students deliver presentations, such as Strategy, Marketing, Entrepreneurship; MBA Management Communication, Oral Communication, or Presentations courses, undergraduate Business Communication, Oral Communication, or Presentations courses, Business Studies or Introduction to Business courses, or executive seminars or workshops on presentations.

  • 0130351326Guide to Presentations
    Munter & Russell
    © 2002 | Prentice Hall | Paper; 114 pages | Instock
    ISBN-10: 0130351326 | ISBN-13: 9780130351326
    Brief Description | Buy from myPearsonStore

    • Can be used in any course in which students are assigned to write a business report or are taught how to write reports. For Entrepreneurship, Management, Consulting, or Marketing courses; undergraduate Report Writing courses, MBA Managerial Writing courses, or adult or continuing education courses in Report Writing or Business Writing.

  • 0130417718Guide to Report Writing
    Netzley & Snow
    © 2002 | Prentice Hall | Paper; 87 pages | Instock
    ISBN-10: 0130417718 | ISBN-13: 9780130417718
    Brief Description | Buy from myPearsonStore

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.



Copyright ©2008 Pearson Education. All rights reserved. Legal Notice | Privacy Policy | Permissions