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Listening Effectively: Achieving High Standards in Communication (NetEffect Series)
John A. Kline, Troy State University

ISBN-10: 0130488410
ISBN-13: 9780130488411

Publisher: Prentice Hall
Copyright: 2003
Format: Paper; 78 pp
Published: 09/18/2002

Suggested retail price: $20.99
Buy from myPearsonStore

For courses on Business Communication, Leadership, Management, Speech Communication, Interpersonal or Relationship Skills.

Short and easy to read—yet substantive—this practical, learner-centered handbook was written by an experienced communicator who has taught thousands of corporate managers, military officers, and college students how to become better listeners. Unlike other texts on listening—which are either too long on theory or too short on substance—it teaches theoretically-based and acknowledged techniques—thoughts, attitudes, and skills—necessary for becoming a better listener. A variety of interesting, engaging, interactive, and sometimes humorous examples and exercises keep students personally involved with the content.

  • Lively and easy to read–Avoids technical jargon and presumes no previous study of the subject. Liberally intersperses interesting, engaging, interactive, and sometimes humorous examples and exercises throughout.

    • Students will want to read and work through this book.

  • Essential theory from a pragmatic perspective–Deals pragmatically with such constraints as selectivity, verbal and nonverbal barriers to understanding, memory, and methods of responding.

    • Keeps students engaged by not boring them with “nice to know but not essential” theory, but at the same time, shows them how effective, practical techniques are solidly grounded in that theory.

  • The 5 types of listening–Informative, relational, appreciative, critical, and discriminative.

    • Shows students that listening is not one-dimensional and that a variety of listening techniques are necessary for effective listening in varioussituations.

  • Practical examples–From classroom, corporate, and family/counseling settings.

    • Shows students concretely how listening is a key ingredient for success in all areas of their lives.

  • 6 common fallacies and 9 bad habits of listening–Illustrated through examples and exercises.

    • Alerts students to the mistaken ideas and bad habits that can hinder their becoming better listeners and how they can eliminate them.

  • 18 instructions for listening–6 for what to think about listening; 6 for what to feel about listening; 6 for what to do about listening.

    • Teaches students specific techniques that they can apply to improve their own listening.

  • Helpful suggestions for specific situations –Interspersed throughout–e.g., on ways to assess logical and emotional appeals by a speaker, improve memory, or stay focused when the speaker is dry.

    • Gives students insight into the subtleties of various listening situations, and techniques for dealing with them.

  • Varied activities–For in class and out of class. Can be done alone, in pairs, or in some cases by an entire class or training group. Self-assessment tests to check one's listening skills appear at various places throughout.

    • Keeps students involved and learning-by-doing.

This text is available for personalization in the PHCBR custom database program.  Select only the chapters you require or supplement with recommended case studies all under one cover.  CLICK HERE to go directly to the PHCBR book-build site or visit our product page for additional information at pearsoncustom.com/business.

 



1. The Need for Better Listening.


2. Fallacies about Listening.


3. Bad Listening Habits.


4. The Process of Listening.


5. Types of Listening.


6. Instructions for Listening.


Index.

John Kline grew up in Iowa, graduated from Iowa State University with a B.A. in English and speech, received his Ph.D. degree in communication from the University of Iowa, and taught at the Universities of New Mexico and Missouri-Columbia before going to the USAF Air University as a civilian professor, where he gained a reputation as the Air Force's leading expert on communication and listening—teaching thousands of officers, as well as enlisted and civilian personnel, how to communicate and listen effectively.

Dr. Kline is now a professor at Troy State University in Alabama. In addition, the Air Force, Army, and large companies regularly call on Dr. Kline to teach their personnel how to communicate more effectively.

Dr. Kline and his wife, Ann, who live in Montgomery, Alabama, have five grown children and twelve grandchildren.

Visit Dr. Kline's website: www.klinespeak.com

The Prentice Hall NetEffect series encompasses training for specific business areas, such as learning skills, job skills, management skills, and technology soft skills. Courses are available in print, on CD-ROM, or over the Internet. For more information on the NetEffect series, go to www.prenhall.com/neteffect

Listening Effectively was written by a professional who has taught thousands of college students, corporate managers, and military officers how to listen. This succinct book presents practical information in an interesting, engaging, and interactive way. It strips away extraneous fluff and gets right to the business of teaching people how to listen effectively.

The compelling features are

  • practical examples from classroom, corporate, and family/counseling settings
  • both in-class and out-of-class activities
  • ideas on what effective listeners think, feel, and do

Dr. Kline has also successfully taught these skills to college students, corporate audiences, and volunteer organizations. For more information, visit www.klinespeak.com

View a Sample Chapter PDF:

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    ISBN-10: 0131183877 | ISBN-13: 9780131183872
    Brief Description | Buy from myPearsonStore

    • For courses in Technical Customer Service, Marketing, and Sales.

    Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways.  Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas.  For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty.

  • 0130989908Technology and Customer Service: Profitable Relationship Building (NetEffect Series)
    Timm & Jones
    © 2005 | Prentice Hall | Paper; 208 pages | Instock
    ISBN-10: 0130989908 | ISBN-13: 9780130989901
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For courses in Introduction to Importing and Exporting and Export Management.

    This is the first text to provide an all-encompassing introduction to the full range of important trade related subjects. Focusing on the basic mechanics of how international trade is actually done, it gathers into a single volume the hows and whys of each step in the process of importing or exporting a product—e.g., shipping, finance, law, trading blocs, insurance, etc.

  • 0136717446Tour of International Trade, A (NetEffect Series)
    Neipert
    © 2000 | Prentice Hall | Paper; 202 pages | Instock
    ISBN-10: 0136717446 | ISBN-13: 9780136717447
    URL: http://www.prehall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For courses in Business English and Business Writing.

    This text improves students' communication skills by helping them understand and use English terms appropriately. It relies on principles of language development for effective learning, and approaches the process from various directions—context, analysis, comparisons, and memory devices. Students will benefit from this presentation and accumulation of adult learning experience—and by thinking, comparing, using, and remembering.

  • 013060710XVocabulary Basics for Business (NetEffect Series)
    Cox
    © 2003 | Prentice Hall | Paper; 320 pages | Instock
    ISBN-10: 013060710X | ISBN-13: 9780130607102
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations.

    Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.

  • 0131183885Your Attitude is Showing: A Primer on Human Relations [NetEffect Series], 11/E
    O'Neil & Chapman
    © 2006 | Prentice Hall | Paper; 320 pages | Instock
    ISBN-10: 0131183885 | ISBN-13: 9780131183889
    Brief Description | Buy from myPearsonStore

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