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Professional and Technical Writing: Problem Solving at Work
George E. Kennedy, Washington State University
Tracy T. Montgomery, Idaho State University

ISBN-10: 0130550728
ISBN-13: 9780130550729

Publisher: Prentice Hall
Copyright: 2002
Format: Paper; 510 pp
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Suggested retail price: $105.20
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For more rigorous introductory courses in Technical and Professional Writing.

Taking a research-based, integrated problem-solving approach to technical and professional writing, this text provides a model that illustrates real working-world solutions to problems that students are likely to encounter in the workplace. Designed to show that problem solving is a multidimensional process, each chapter begins with a short scenario case study that deals with theoretical or applied issues of technical and professional communication. The problem is carried through its development and resolution, thereby preparing students to deal appropriately and successfully in the professional world.

  • Integrated problem-solving, research-based approach.

    • Shows students the relevance of the course by connecting problem solving in the workplace with good communication. Ex.___

  • Real working world case studies—With solutions presented in a variety of forms in every chapter.

    • Demonstrates to students the process of solving problems in the professional workplace so that they can identify with the process. Ex.___

  • Theory and practice mix.

    • Enables students to see the close connection between the careful analysis of rhetorical needs of readers and the responsible production of documents to meet those needs. Ex.___

  • Separate chapter on research methods—Including the ethics of research.

    • Familiarizes students with appropriate procedures, which they will need throughout their college careers. Ex.___

  • Chapters 1-5 focus on the basics of rhetorical problem solving and professionalism and are considered more theoretical.

    • Gives students a basis in problem solving and theories about technical communication. Ex.___

  • Chapters 6-10 discuss specific problem solving as they relate to specific kinds of communication and writing.

    • Provides the basis to create practical examples of sample technical communication documents, proposal letters, reports, etc. Ex.___

  • Chapters 11-13 discuss different kinds of communication structures, not all specifically associated with specific writing—Includes document design and oral presentations and job searches.

    • Gives students resources to consider other types of communication. Ex.___

  • Variety of sample documents and writing forms.

    • Introduces students to a diverse mix of communication types and samples to build on. Ex.___



 1. Professionalism and Problem Solving.


 2. Technical Problem Solving.


 3. Rhetorical Problem Solving.


 4. Solving Problems Through Advanced Research.


 5. Collaborative Writing and the Uses of Technology.


 6. Solving Problems Through Proposals.


 7. Solving Problems Through Progress (Periodic) Reports and Completion Reports.


 8. Solving Problems Through Trip Reports, Feasibility Studies, and Scientific Reports.


 9. Solving Problems Through Policy Statements, Manuals, and Procedures.


10. Solving Problems Through Letters and Memoranda.


11. Solving Problems in the Professional Job Search.


12. Solving Problems Through Document Design.


13. Solving Problems Through Oral Presentations.


Appendix.


Index.

"Too often technical writing and business communication books do not fulfill their own suggestions. This text does, and it is a superior product as a result." — David Marshall, University of North Dakota

"The case study beginning each chapter in Kennedy & Montgomery's text is an indispensable discussion of how technical writing plays a concrete role in the working world .... When teaching this course, the make or break of the book depends upon the author's ability to make the assignments and material real to the students." — Dr. David Strong, Winona State University

Taking a research-based, integrated problem-solving approach to technical and professional writing, this text provides a model that illustrates real working-world solutions to problems that students are likely to encounter in the workplace. Each chapter begins with a short scenario case study that deals with theoretical or applied issues of technical and professional communication. The problem is carried through its development and resolution, thereby preparing students to deal appropriately and successfully in the professional world,

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    © 2001 | Prentice Hall | Paper | Instock
    ISBN-10: 0130904007 | ISBN-13: 9780130904003


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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.


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