For introductory courses in hotel operations and management.

Written in an easy-to-understand style, this book provides comprehensive information on every facet and department of the hotel. Property management system operation is discussed, with sample reports for students. The operation of restaurant point of sale systems is also discussed, with related sample reports included.

• NEW - Updated sales and marketing coverage—With increased focus on advertising.

  • Provides students with more information in an area that offers many employment opportunities.

• NEW - New technology in property management systems and point-of-sale programs.

  • Provides students with the most current information regarding reservations, front office, and income control issues.

• NEW - Communications update.

  • Familiarizes students with the broad scope of the most recent technological advances and changes in the field of communications.

• NEW - Rewritten chapter on engineering.

  • Provides students with complete coverage of the technological changes in the field.

• NEW - Reflects Uniform System of Account for the Lodging Industry changes—With an emphasis on financial statement impacts.

  • Provides students with the changes endorsed in the seventh edition of this industry standard.

• Coverage of every facet of the industry—Including development, preopening, marketing, and operations of all departments, new and traditional.

  • Provides students with comprehensive coverage of all hotel/motel operations.

• Easy-to-follow presentation.

  • Provides students with a step-by-step guidebook that helps them understand the organization structure within which hotels operate.

• Hotel accounting.

  • Provides students with exposure to a subject that is often neglected.

• Front office operations.

  • Provides students with practical information in the areas they are likely to obtain employment.

• Feasibility determination.

  • Enables students to recognize that hotel/motel operations must be viable from a business and financial viewpoint.

• Hotel and corporate relations.

  • Provides students with information on various types of leases and management.

• Pedagogical aids—Chapter summaries, questions and case studies.

  • Provides students with tools to reinforce the material.

• Updated sales and marketing coverage—With increased focus on advertising.

  • Provides students with more information in an area that offers many employment opportunities.

• New technology in property management systems and point-of-sale programs.

  • Provides students with the most current information regarding reservations, front office, and income control issues.

• Communications update.

  • Familiarizes students with the broad scope of the most recent technological advances and changes in the field of communications.

• Rewritten chapter on engineering.

  • Provides students with complete coverage of the technological changes in the field.

• Reflects Uniform System of Account for the Lodging Industry changes—With an emphasis on financial statement impacts.

  • Provides students with the changes endorsed in the seventh edition of this industry standard.

I. HOTEL AND MOTEL DEVELOPMENT.

II. HOTEL MANAGEMENT.

III. HOTEL OPERATIONS.

IV. HOTEL ACCOUNTING AND CONTROLS.

V. THE FUTURE OF THE INDUSTRY.

Introduction to Hotel and Motel Management (Hospitality)

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.

• Package ISBN-10: 0135001137 | ISBN-13: 9780135001134
  ©2004 | Instock | Suggested retail price: $117.60 | Buy from myPearsonStore
  This package contains:
• Hotel and Motel Management and Operations, 4/E
  Gray & Liguori | ©2003 | Prentice Hall | Cloth; 412 pages
  
• Simulation Student CD for Professional Front Office Management, 1/E
  Hayes & Miller | ©2008 | Prentice Hall | CD-ROM Only