Check In; Check Out: Managing Hotel Operations, 7/E
Gary K. Vallen, Emeritus, Northern Arizona University
Jerome J. Vallen, University of Nevada, Las Vegas

ISBN-10: 0131126822
ISBN-13: 9780131126824

Publisher: Prentice Hall
Copyright: 2005
Format: Cloth; 656 pp
Published: 05/14/2004

Suggested retail price: $88.40
Not available for purchase at this time.

For courses in Hotel Front Office Management.

The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

  • Follows the guest—Organizes chapter coverage to flow in the same sequence as the guest's movement through the hotel.
  • Legal issues—Discusses the legal and operational issues of keys and locks, safety and security, overbooking, and the ADA.
  • Realistic approach—Draws upon both authors' professional and academic experience.
  • Comprehensive coverage—Discusses critical aspects of front office management that are often ignored in other books.
  • Emphasizes interdependence—Gives special attention to innkeeping's interdependence with other industries, such as franchising, credit cards, and telecommunications.
  • Post-chapter problems— Updates exercises and problems throughout to reflect new topics and refresh standard principles.
  • Over 200 illustrations.

    • Explains, clarifies and highlights major points by strategically placing exhibits throughout the text.

  • Balanced presentation—Includes modern and professional vocabulary, short sentences, and some redundancy.

    • Assures clarity and encourages reading.

  • Pedagogical Framework—Provides up to five levels of outline.

    • Shows students where the discussion is headed and helps them focus on topics.

  • Cross-referenced index—This essential reference tool includes over 4,000 index listings.

    • Presents students with an easy to use index containing the most detailed and best in the industry today.

  • Web site addresses and a definitive glossary.

    • Provide students and researchers with new and expanded resources and references.

  • In-depth coverage of lodging management—An integral part of the world of business. References throughout the chapters range from human resources to engineering; from accounting to telephone systems; from credit cards to email communications; from legal matters to travel agents; from environmental issues to global distribution systems; from spas to hurdle pricing.

    • Keep students in touch with all aspects of lodging management.

  • Chapter-closing study materials—Including questions and answers, bibliography, highlighted material, and open-ended “think” questions.

    • Provide students with aids to learning and remembering the material covered.

  • Coverage of new trends—Such as web reservations, growth of timeshare sales and the new role of hotel companies therein; impact of internationalization—the global economy and hotelkeeping; room rates and their sensitivity to the economy; hotel safety and security after 9/11; collapsing organizational structures and the empowerment of the employee; new operational moves by the industry—some successful and some not; the challenge of franchising; the return of the hotel lease, replacing the management contract; and conventions, trade shows and other group businesses.

    • Allows students to stay on the cutting edge of trends, industry verbiage, and technology.

  • The latest technology—Integrates discussion of computers and automation into each chapter where appropriate.
  • Current statistics—Reflects the latest figures and exhibits that demonstrate the amazing growth of the lodging industry in recent years.

I. THE HOTEL INDUSTRY.

 1. The Traditional Hotel Industry.

 2. The Modern Hotel Industry.

 3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

 4. Global Reservations Technologies.

 5. Individual and Group Reservations.

 6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

 7. Managing Guest Service.

 8. The Guest Arrival, Registration and Rooming.

 9. The Role of the Room Rate.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Folio.

11. Cash Transactions.

12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.

14. Technology and the Hotel Industry.

    For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.

     

    Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

  • 0132059673Check-In Check-Out: Managing Hotel Operations, 8/E
    Vallen & Vallen
    © 2009 | Prentice Hall | Cloth; 624 pages | Instock
    ISBN-10: 0132059673 | ISBN-13: 9780132059671
    Brief Description | Buy from myPearsonStore

Dr. Gary K. Vallen is a full professor in the School of Hotel and Restaurant Management at Northern Arizona University. He joined that program in 1988 as one of its founding faculty, bringing 16 years of industry experience to the classroom. Part of that resume included vice president and assistant general manager of a casino, hotel sales manager, financial and operational analyst, and associate manager for private clubs.

Dr. Vallen received his undergraduate degree in hotel administration at the University of Nevada, Las Vegas. Despite the long hours of industry, he simultaneously worked and earned an MBA at the University of Nevada, Reno. His Ed.D. degree with an emphasis in hospitality education (Northern Arizona University) was earned after he began teaching. In addition to Check-In, Check-Out, Dr. Vallen coauthored An Introduction to Hospitality Management and has published over three dozen refereed articles and conference proceedings. He is on the editorial boards of six professional journals.

Professor Vallen operates Gary Vallen Hospitality Consultants, which specializes in hosted casino nights for clients of destination management companies and in visitor analyses for festivals, fairs, rodeos, and ski slopes. He has developed and carried out numerous secret-shopper evaluations for both hotels and restaurants. The Southwest location has enabled him to assist many Native American groups, including the Hopi and Navajo, but he is also well known for his rural tourism expertise.

Dr. Jerome J. Vallen was the founding Dean of the College of Hotel Administration, University of Nevada, Las Vegas, and served in that capacity for 22 years. He is now professor emeritus/dean emeritus. Jerry Vallen returned to the classroom for a short period before taking an assignment as founding dean of the Australian International Hotel School, Canberra.

After earning a baccalaureate degree at Cornell, he entered the hotel industry, carrying with him the food experience gained from the family's small chain of four restaurants. For several years, this author taught and worked in industry. Dr. Vallen earned a master's degree in educational administration (St. Lawrence University) and a doctoral degree from Cornell's School of Hotel Administration.

He has coauthored a book on hotel management and edited a work on thl legal basis for obtaining a gaming license in Nevada. Professor Vallen has served as a consulting editor for textbook publishers; a traveling consultant to the U.S. Department of Commerce that has carried him to over three dozen countries; an outside examiner for the University of the West Indies; president of a consulting company; member of the board of several private companies and public entities; and president and chairman of the Council on Hotel, Restaurant and Institutional Education (CHRIE).

Such diverse groups as the University Alumni Association, the Educational Foundation of the National Restaurant Association, and the Educational Institute of the American Hotel & Lodging Association have honored him. So has CHRIE, with its prestigious H.B. Meek Award. Jerome Vallen has been cited in the Congressional Record and named among the 100 most important Las Vegans of the 20th century.

Check-In Check-Out has been a mainstay text for hotel educators, and a reference source for industry professionals, for over 30 years.

Frequent revisions by the authors—a father-and-son team—have kept the book current and complete. Both bring a depth of professional and educational experiences to the seventh edition.

Among the many features of the latest revision are:
  • Comprehensive treatments of central and global reservation systems
  • Over 4,000, cross-referenced listings in the index
  • Revised folio explanations that accommodate both accountants and non-accountants
  • Many carefully selected photographs and exhibits illustrating the textual material
  • Coverage of industry issues not found in any other texts
  • End-of-chapter questions and answers, problems, Web sites, and tidbits
  • A complete glossary; a book in itself
  • Application of yield management to a rapidly changing industry
  • Recognition of the many third parties with whom the industry must deal
  • Emphasis on the role of sleep, including beds and bedding, as the real product of lodging management
  • Special attention to the organizational changes that have taken place in hotelkeeping
  • Distinct outline headings to improve readability and comprehension
  • Historical perspective that locates issues within the framework of operations
  • Use of professional vocabulary
  • Explanation of the importance of brands and branding
  • Special topics such as franchising, room taxes, and timesharing along with other important issues facing the lodging executive
  • Description of the impact of electronic communication on hotel management

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