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Conflict Survival Kit, The: Tools for Resolving Conflict at Work
Clifford R. Goodwin, Indiana University-Purdue University, Indianapolis
Daniel B. Griffith, Syracuse University

ISBN-10: 0131183036
ISBN-13: 9780131183032

Publisher: Prentice Hall
Copyright: 2007
Format: Paper; 352 pp
Published: 03/10/2006

Suggested retail price: $45.00
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Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills—such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making—and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft. 

 

Includes three chapters devoted to interpersonal communication skills and conflict resolution—in Part II (Chapters 5-7).

  • Gives students a thorough grounding in basic interpersonal communication and management skills such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making. 

Features unique application and practice chapters—in Part IV (Chapters 10-16).

  • Addresses specific conflict resolution situations, including negotiation, mediation, group decision making, assertive confrontation etc.
  • Includes resolution frameworks and models for these situations using a step-by-step process.  

Addresses current trends and techniques for managing conflict—throughout the text.   

  • Introduces students to important techniques such as interest-based collaborative approaches, empathetic communication and listening, the supportive confrontation model, participative management practices and alternative dispute resolution. 

Offers special “Tools for the Conflict Survival Kit” sections—throughout the text.

  • Provide a collection of specific skills, advice, activities, challenges and techniques which students can apply immediately to workplace situations. 

Includes exercises, case studies and role plays—which provide learners with hands-on practice handling conflict.

  • Feature creative application of chapter content using traditional case studies, scenarios involving a fictitious company, and eleven different characters that are used in end-of-chapter role plays. 
  • Give instructors flexibility and assignment material that can be used for class discussion, written assignments, self-instruction, etc.  

Provides performance checklists, multiple choice questions, discussion questions, and additional references—at the end of each chapter.

  • Synthesize chapter material and test basic student comprehension.

1.      The Nature of Conflict

PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE

2.      Preventing Conflict

3.      Approaches to Conflict

4.      Working Towards Collaboration

PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT

5.      The Three Channels of Communication

6.      Listening to Resolve Conflict and Build Lasting Relationships

7.      The Communication Continua

PART III: PREPARING TO RESOLVE CONFLICTS

8.      Are you Capable?

9.      Opening the Doors to Conflict Resolution

PART IV: APPLICATION AND PRACTICE

10.  The Building Blocks of Collaboration

11.  Integrative Negotiation: Negotiating as Partners

12.  Overcoming Barriers to Integrative Negotiation

13.  Mediating Conflicts Between Parties

14.  Decision Making Choices for the Manager

15.  Handling Conflicts Requiring Direct Confrontation

16.  Special Situations: “Opportunistic” Employees, Workplace Violence, and Terminations

CONCLUSION

17. Achieving Effectiveness as a Conflict Manager

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    Business Skills lets you create your own customized textbook by selecting the chapters you need -- in the sequence you want -- from texts covering diverse topics as human relations and interpersonal skills, personal and professional development,  customer service,  leadership and management issues, workplace ethics, and business communications.  

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    © 2009 | Prentice Hall | On-line Supplement | Estimated Availability: 10/01/2008
    ISBN-10: 0135075475 | ISBN-13: 9780135075470

This title is a member of the NetEffect Series, which also contains the titles below . You can also visit the NetEffect Series page.

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    • Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.  

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    ISBN-10: 0131128337 | ISBN-13: 9780131128330
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

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    © 2001 | Prentice Hall | Paper; 224 pages | Instock
    ISBN-10: 0136347274 | ISBN-13: 9780136347279
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • Continuing the Elwood Chapman tradition, author Cliff Goodwin brings you The Supervisor’s Survival Kit, 10th Edition. Updated throughout, this edition focuses on the essential techniques and skills needed to be an effective supervisor. This text discusses how to make the transition to management, achieve productivity through people, build an effective team, and conduct essential supervisory tasks such as staffing, delegating, motivating and appraising employees. It offers a unique approach–fostering supervisory skills through the use of role plays, case studies, games and exercises–and will help readers gain confidence in their leadership and supervisory roles.

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    ISBN-10: 0131183877 | ISBN-13: 9780131183872
    Brief Description | Buy from myPearsonStore

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    © 2005 | Prentice Hall | Paper; 208 pages | Instock
    ISBN-10: 0130989908 | ISBN-13: 9780130989901
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For courses in Introduction to Importing and Exporting and Export Management.

    This is the first text to provide an all-encompassing introduction to the full range of important trade related subjects. Focusing on the basic mechanics of how international trade is actually done, it gathers into a single volume the hows and whys of each step in the process of importing or exporting a product—e.g., shipping, finance, law, trading blocs, insurance, etc.

  • 0136717446Tour of International Trade, A (NetEffect Series)
    Neipert
    © 2000 | Prentice Hall | Paper; 202 pages | Instock
    ISBN-10: 0136717446 | ISBN-13: 9780136717447
    URL: http://www.prehall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For courses in Business English and Business Writing.

    This text improves students' communication skills by helping them understand and use English terms appropriately. It relies on principles of language development for effective learning, and approaches the process from various directions—context, analysis, comparisons, and memory devices. Students will benefit from this presentation and accumulation of adult learning experience—and by thinking, comparing, using, and remembering.

  • 013060710XVocabulary Basics for Business (NetEffect Series)
    Cox
    © 2003 | Prentice Hall | Paper; 320 pages | Instock
    ISBN-10: 013060710X | ISBN-13: 9780130607102
    URL: http://www.prenhall.com/neteffect
    Brief Description | Buy from myPearsonStore

    • For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations.

    Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.

  • 0131183885Your Attitude is Showing: A Primer on Human Relations [NetEffect Series], 11/E
    O'Neil & Chapman
    © 2006 | Prentice Hall | Paper; 320 pages | Instock
    ISBN-10: 0131183885 | ISBN-13: 9780131183889
    Brief Description | Buy from myPearsonStore

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