ISBN-10: 013118329X
ISBN-13: 9780131183292
Publisher: Prentice Hall
Copyright: 2006
Format: Paper; 128 pp
Published: 04/27/2005
Suggested retail price: $20.00
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For hospitality and tourism management courses at the undergraduate level.
This book presents a collection of current stories culminated into cases from the real world experiences of industry practitioners. These easy to read thought provoking cases–focusing on all sectors of the industry–provide students with the visceral experiences of practicing middle level hospitality management.
45 real world cases–Culminated from stories extracted from practicing managers in the hospitality industry–including lodging, foodservice, theme parks, attractions, resorts, recreation, events, transportation and entertainment venues.
~Help students strengthen their problem-solving, critical-thinking, and decision-making skills–all necessary to be successful managers.
End-of-chapter questions presented in each case–Guide readers in the application of knowledge in hospitality management scenarios that exist in the “real world.”.
~Facilitate thought provoking discussion.
Industry experience of the authors–The authors presents a combined experience of over 35 years in lodging, meeting planning, F&B, human resources, strategy, marketing, and destination promotion.
~Students gain real-life perspective from the authors’ experiences.
Versatility. Students can pick and choose cases as supplemental reading in any order or pick and choose which sections to start even if using the entire text.
~Allows students flexibility which helps keep them interested.
I. MICRO CASES FOR MANAGEMENT STRATEGIES.
1. Productivity Enhancement.
2. Leading a Turnaround Strategy.
3. Value-added Restaurant Service.
4. Training Strategies.
5. Turnaround Strategies and Employee Relations.
6. Rules and Progressive Discipline.
7. A New Management Assignment.
8. Dealing with Problem Employees.
II. CASE VIGNETTES IN MANAGEMENT & SUPERVISION.
9. The Restaurant.
10. Career Paths.
11. A Comparison of Management Styles.
12. Management and Employee Motivation.
13. The Department Transfer.
14. The Training Scenario.
15. Manager’s Reputations.
16. Coaching, Counseling, and Discipline.
17. The Special Restaurant.
18. Subjective Management Practices.
19. Job Opportunities.
III. CASE VIGNETTES IN HUMAN RESOURCE MANAGEMENT.
20. Human Resource Management Overview.
21. Recruitment and Retention.
22. Employee Productivity and Value-Added Management.
23. Legal Compliance.
24. Employee Relations and Retention.
25. Employee Retention.
26. Legal Compliance.
27. Recruitment and Selection.
28. Employee Training and Needs Assessment.
29. Employee Compensation.
30. Performance Appraisals and Management Responsibility.
31. Management Communications and Employee Relations.
32. Leadership Development.
33. Employee Motivation and Recognition Programs.
34. Starting and Running an HR Office.
IV. HOSPITALITY OPERATIONS CASES.
35. The Invisible Car.
36. Taking Care of the Elderly.
37. There’s a Mouse in the House.
38. Forty-Eight Hours.
39. Don’t Park Here.
40. The Confused Consultant.
41. Can You Float Me a Loan?
42. The “Sick” Van.
43. The Prejudice Housekeeper.
44. The Overnight “Vigil.”
45. The Disappearing Dodge.
Introduction to the Hospitality Industry (Hospitality)
Hospitality Administration (Hospitality)
Introduction to Hospitality Management (Hospitality)
Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.
Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.
- Package ISBN-10: 0135023130 | ISBN-13: 9780135023136
©2007 | Instock | Suggested retail price: $98.47 | Buy from myPearsonStore
This package contains: - Little Book of Cases in Hospitality Management, The: Stories From Industry Practitioners, 1/E
Tesone & Ricci | ©2006 | Prentice Hall | Paper; 128 pages - Hotel Operations Management, 2/E
Hayes & Ninemeier | ©2007 | Prentice Hall | Cloth; 592 pages
- Package ISBN-10: 0136039618 | ISBN-13: 9780136039617
©2008 | Instock | Suggested retail price: $98.47 | Buy from myPearsonStore
This package contains: - Little Book of Cases in Hospitality Management, The: Stories From Industry Practitioners, 1/E
Tesone & Ricci | ©2006 | Prentice Hall | Paper; 128 pages - Discovering Hospitality and Tourism: The World's Greatest Industry, 2/E
Ninemeier & Perdue | ©2008 | Prentice Hall | Cloth; 704 pages