Prentice Hall

Business



Managing Quality and Student CD Package, 2/E
S. Thomas Foster, Boise State University

ISBN-10: 0131302663
ISBN-13: 9780131302662

Publisher: Prentice Hall
Copyright: 2004
Format: Cloth Bound w/CD-ROM; 544 pp
Temporarily out of stock

Suggested retail price: $154.60
This item is temporarily out of stock and is unavailable for purchase.

For undergraduate and graduate courses in quality management, found in departments of management, operations management, marketing, or engineering.

This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.


  • NEW - Increased emphasis on Statistical Quality Control—With separate chapters for variables and for attributes.

    • Provides students with a more clear discussion of statistical quality control including an expanded discussion of reliability, creating control charts in Excel and additional control charts such as s charts and median charts.

  • NEW - Six Sigma chapter added (Ch. 14).

    • Provides students with an emphasis on tools and the organization of Six Sigma and DMAIC.

  • NEW - ISO/TS 16949 introduced and other updates—e.g. ISO 9000-2000, the recent Baldrige changes, other new standards, lean manufacturing, design of experiments and more.

    • Provides students with the latest approaches and standards for managing quality.

  • NEW - Student CD—Contains PowerPoint slides, active graphs on SPC, Excel worksheets for SPC, and a link to the Companion Website which includes video clips.
  • NEW - Updated Highlight boxes—Including Firestone, Enron, and 9/11.

    • Draws students into the material with timely, interesting topics.

  • Integrative/multidisciplinary approach—Discusses what “quality” means to people in different functional areas of the firm.

    • Allows students to view quality from a variety of functional perspectives.

  • Contingency approach—How to assess the current condition of the firm and identify gaps in quality deployment as a basis for future improvement.

    • Prepares students to resolve differences between competing quality management theories.

  • Current coverage—Discusses cutting edge concepts such as facilitation and training, quality in service, global organizations, and environmental quality.

    • Enables students to see the value of teamwork and on-the-job-training.

  • Quality tools and techniques—Covers the basic 7 tools of quality, the managerial tools, the Taguchi method, project management, and statistical quality control.

    • Provides students with the fundamental tools/techniques that they can apply to their future careers.

  • Practical applications— Boxed highlights, introductory quotes, chapter questions, solved problems, chapter exercises, and cases.

    • Provides students with practice applying the concepts with real world exercises that reinforce the text.

  • Covers ASQ (American Society for Quality) certification topics—Curriculum for Certified Quality Manager (CQM) and Certified Quality Engineer (CQE) are found in the chapter contents.

    • Exposes students to critical topics that are required for the certification exam.

  • Increased emphasis on Statistical Quality Control—With separate chapters for variables and for attributes.

    • Provides students with a more clear discussion of statistical quality control including an expanded discussion of reliability, creating control charts in Excel and additional control charts such as s charts and median charts.

  • Six Sigma chapter added (Ch. 14).

    • Provides students with an emphasis on tools and the organization of Six Sigma and DMAIC.

  • ISO/TS 16949 introduced and other updates—e.g. ISO 9000-2000, the recent Baldrige changes, other new standards, lean manufacturing, design of experiments and more.

    • Provides students with the latest approaches and standards for managing quality.

  • Student CD—Contains PowerPoint slides, active graphs on SPC, Excel worksheets for SPC, and a link to the Companion Website which includes video clips.
  • Updated Highlight boxes—Including Firestone, Enron, and 9/11.

    • Draws students into the material with timely, interesting topics.

I. UNDERSTANDING QUALITY CONCEPTS.

 1. Differing Perspectives on Quality.

 2. Quality Theory.

 3. Global Quality and International Quality Standards.

II. DESIGNING AND ASSURING THEORY.

 4. Strategic Quality Planning.

 5. The Voice of the Customer.

 6. The Voice of the Market.

 7. Quality in Product and Process Design.

 8. Designing Quality Services.

 9. Managing Supplier Quality in the Supply Chain.

III. IMPLEMENTING QUALITY.

10. The Tools of Quality.

11. Managing Quality Improvement Teams and Projects.

12. Statistically Based Quality Improvement for Variables.

13. Statistically Based Quality Improvement for Attributes.

14. Six Sigma Management and Tools.

IV. FOREVER IMPROVING THE QUALITY SYSTEM.

15. Managing Learning for Quality Improvement.

16. Implementing and Validating the Quality System.

Dr. S. Tom Foster is a professor, author, and consultant in the field of quality management. Among Dr. Fosters areas of expertise are strategic quality management, quality-based learning, service quality, Six Sigma, quality in government, and technology-based quality improvement. Dr. Foster is a professor of quality and operations management at Boise State University and also has taught at Pennsylvania State University and the University of Missouri-Columbia.

Dr. Foster has professional experience in manufacturing, financial services, and international oil exploration. He has consulted for more than 20 companies, including Hewlett-Packard, Trus Joist MacMillan, Cutler-Hammer/Eaton Corp., Heinz Frozen Foods, QWEST, and Healthwise Corporation, as well as the U.S. Department of Energy. Dr. Foster served on the 1996 and 1997 boards of examiners for the Malcolm Baldrige National Quality Award and has served as executive director for the Idaho Quality Award.

Dr. Foster is on the editorial boards of the Journal of Operations Management, Benchmarking for Quality Management, and the Quality Observer. He has published more than 40 quality-related articles in such journals as Decision Sciences, the International Journal of Production Research, the Journal of Quality Management, the Decision Sciences Journal of Innovative Education, the International Journal of Quality and Reliability Management, the Quality Management Journal, and Quality Progress. He is listed in Who's Who in the World and Who's Who in America. Dr. Foster is founder of www.freequality.org, principal of Foster Management Consulting, and was awarded the ASBSU 2000 Outstanding Faculty Award. In addition, he was the winner of the 2002 Decision Sciences Institute Innovative Education Award.

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

This package contains:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.



Copyright ©2008 Pearson Education. All rights reserved. Legal Notice | Privacy Policy | Permissions