Simulation Student CD for Professional Front Office Management
David K. Hayes, Ph.D., Clarion Hotel and Conference Center
Allisha A. Miller

ISBN-10: 0131352318
ISBN-13: 9780131352315

Publisher: Prentice Hall
Copyright: 2008
Format: CD-ROM Only
Published: 05/24/2007

Suggested retail price: $27.20
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For courses in Hotel Operations, Front Office Management, Revenue Management, Hotel Sales and Marketing, Hospitality Management Information Systems, and Managerial Accounting in the Hospitality Industry.

 

A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience.

 

 

Please take a tour of our CD-ROM-based product by visiting:  www.prenhall.com/foms

For courses in Hotel Operations, Front Office Management, Revenue Management, Hotel Sales and Marketing, Hospitality Management Information Systems, and Managerial Accounting in the Hospitality Industry.

 

A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience.

 

Please take a tour of our CD-ROM-based product by visiting:  www.prenhall.com/foms

 

Hallmark Features

 

Provides hands-on training in five front office categories, including:

  • Revenue Management
  • Reservation Management
  • Guest Stay Information
  • Guest Departure and Payment
  • Accounting and Financial Summaries 

Offers 24 different field-tested lessons—that build both basic and advanced skills.

  • Gives users experience estimating future rooms revenue; modifying group master reservations; posting folio charges; reconciling a guest ledger and more!
  • Includes an introduction to the lesson, a description of its importance, student learning expectations and a grading feature.  

Gives immediate feedback and results—via a grading feature and a gradebook that tracks progress.

  • Helps students assess their own skill development and identifies lessons or topics that require additional practice. 

Includes an instructor’s online usage guide—complete with “answer screens” for each lesson.

  • Helps diminish preparation and course development time. 

Offers the perspective of a diverse development team—consisting of educators, front office personnel, and computer graphics specialists.

  • Draws on the experience of a variety of professionals to create a hand-on training tool that reflects the automated nature of today’s Front Desk.

 

I. Revenue Management

Lesson 1: Main             Enter Occupancy Forecast Data

Lesson 1: Advanced     Estimate Future Rooms Revenue

Lesson 2: Main             Manage Group Block Data

Lesson 2: Advanced    Modify ADR Estimates

 

II. Reservation Management

Lesson 3: Main             Make Individual Room Reservations

Lesson 3: Advanced    Modify Individual Room Reservations

Lesson 4: Main             Make Group “Master” Reservations

Lesson 4: Advanced    Modify Group “Master” Reservations

Lesson 5: Main             Learn Revenue Management Principles

Lesson 5: Advanced    Determine Room Rates to Be Charged

 

III. Guest Stay Information

Lesson 6: Main             Update Room Status Reports

Lesson 6: Advanced    Schedule Room Attendants

Lesson 7: Main             Assign Guests to Specific Rooms

Lesson 7: Advanced    Make Alternate Room Assignments

 

IV. Guest Departure and Payment

Lesson 8: Main             Post Folio Charges

Lesson 8: Advanced    Adjust Folio Charges

Lesson 9: Main             Split Charges and Close Folios

Lesson 9: Advanced    Manage Guest Payment Disputes

 

V. Accounting and Financial Summaries

Lesson 10: Main           Balance and Close Out a Shift

Lesson 10: Advanced  Balance a Full Day’s Shift Reports

Lesson 11: Main           Reconcile a Guest Ledger

Lesson 11: Advanced  Reconcile a City Ledger

Lesson 12: Main           Complete a Manager’s Daily

Lesson 12: Advanced   Assess Competitive Set Data

 

Please take a tour of our CD-ROM-based product by visiting:  www.prenhall.com/foms

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