Prentice Hall

Business



Guide to Business Etiquette (Guide to Business Communication Series)
Roy A. Cook, D.B.A., Fort Lewis College
Gwen O. Cook
Laura J. Yale, Ph.D., Emerita, Fort Lewis College
Mary M. Munter, Series Editor

ISBN-10: 0131449176
ISBN-13: 9780131449176

Publisher: Prentice Hall
Copyright: 2005
Format: Paper; 128 pp
Published: 07/07/2004

Suggested retail price: $29.33
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For courses in Consulting, Human Resource Management, Management, Auditing, Career Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone courses, as well as Seminars and Executive Education programs.

Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.

  • A practical reference—Answers such specific questions as: “How do I introduce myself?”; “How do I dress for different occasions?”; “What is the etiquette for a job interview?”; “How can I handle contact in the office?”; “How can I take the stress out of business travel?”; “How do etiquette rules change in international settings?”; and more.

    • Allows students to double-check their knowledge to avoid potential etiquette blunders (faux pas).

  • Brief—only 120 pages—Culled from thousands of pages of text, this book omits bulky examples, cases, footnotes, exercises, and discussion questions.
  • On point—Includes only information students will find useful in a professional context.

    • Offers students clear, straightforward advice.

  • Reader-friendly and flexible—Uses an easy-to-skim format and a direct, matter-of-fact, non-theoretical tone.

    • Enables students to either read this book in its entirety or just refresh their knowledge by skimming specific pages.



1. Understanding the Rules of Etiquette.

Etiquette Lessons from History. The Basis of Etiquette Today.



2. Creating a Powerful First Impression.

Dressing to Make a Good Impression. Introducing Yourself and Others. Shaking Hands. Interviewing Basics.



3. Maintaining Business Relationships.

Conflict Resolution. Office Romances. Business Travel. Personal Work Space.



4. Communication Etiquette.

Communication Etiquette. Face-to-Face Etiquette. Telephone Etiquette. Writing Etiquette. E-mail Etiquette. Web Page Etiquette. Public Speaking Etiquette.



5. Basic Business Dining Etiquette.

Basic Dining Behavior. Basic Table Settings. Basic Table Settings. Host Etiquette. Guest Etiquette.



6. Special Dining Events.

Invitations. Formal Dining. Casual Dining. Business Banquets.



7. Successful Meetings.

Before the Meeting. During and After the Meeting. Being a Productive Participant. Distance Meetings. Use Parliamentary Procedure.



8. Cross-Cultural Etiquette.

Preparing for Your Trip. Greeting People. Establishing Relationships. Eating and Gift-Giving. Considering Gender Issues.

This concise, practical book is written for you if you want to become more adept at business etiquette—those important do's and don'ts for every business setting—that will help you appear poised, confident, and professional.

  • How do I introduce others and myself?
  • What is the etiquette for email, voicemail, and text messages?
  • How can I be an effective host or guest during business meals?
  • How do I dress for different occasions?
  • What is the etiquette for a job interview?
  • How can I handle conflict in the office?
  • How do etiquette rules change in international settings?
Like all the books in the Prentice Hall Series in Advanced Business Communication, this book is...
  • Brief: summarizes key ideas only
  • Practical: offers clear, straightforward tools you can use
  • Reader-friendly: provides easy-to-skim format

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

This title is a member of the Guide to Series in Business Communication, which also contains the titles below . You can also visit the Guide to Series in Business Communication page.

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    ISBN-10: 0131705245 | ISBN-13: 9780131705241
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    • For courses in Consulting, Human Resource Management, Management, Auditing, Career Exploration, Freshman Seminar, Business and Managerial Communication, all Capstone courses, as well as Seminars and Executive Education programs.

    Providing an excellent foundation for business etiquette, this text is designed to be a brief, practical, user-friendly guide answering specific etiquette questions for the student or busy professional. Students will learn poise, build confidence, and appear professional.

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    © 2005 | Prentice Hall | Paper; 128 pages | Instock
    ISBN-10: 0131449176 | ISBN-13: 9780131449176
    Brief Description | Buy from myPearsonStore

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    ISBN-10: 0130497843 | ISBN-13: 9780130497840
    Brief Description | Buy from myPearsonStore

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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.



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