Hotel Operations Management, 2/E
David K. Hayes, Ph.D., Clarion Hotel and Conference Center
Jack D. Ninemeier, Ph.D., Michigan State University

ISBN-10: 0131711490
ISBN-13: 9780131711495

Publisher: Prentice Hall
Copyright: 2007
Format: Cloth; 592 pp
Published: 12/30/2005

Suggested retail price: $89.40
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Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments.

 

A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

 

Appropriate for the Intro. to Hotel Operations or Intro. to Lodging course in Hospitality Management departments. A compilation of skills and knowledge requirements to train a future hotel general manager to effectively supervise and efficiently-run a midsize full-service hotel.

 

  

NEW TO THIS EDITION:
  •  Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
  • NEW CHAPTER - Chapter 6 - Revenue Management
  • NEW CHAPTER - Chapter 15 - The International Hotel Manager
  • NEW - Addition of detailed job descriptions for general managers of various sized hotels
  • Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting

   HALLMARK FEATURES:

 

  • Higher level text than Hayes/Ninemeier - Foundations of Lodging Management, 1/e, 2006 CY.
  • Unparalleled pedagogy including: Chapter Fundamentals, "This Chapter at Work", "Tiered Content Outline", "Hotel Terminology at Work", "Manager's At Work", "The Internet at Work", Managerial Tools, "Hotel Terminology at Work", "Issues at Work"

   

NEW TO THIS EDITION:

  •  Significant revision - Two new chapters and every chapter from 1/e was updated with between 10% and 30% NEW content.
  • NEW CHAPTER - Chapter 6 - Revenue Management
  • NEW CHAPTER - Chapter 15 - The International Hotel Manager
  • NEW - Addition of detailed job descriptions for general managers of various sized hotels
  • Expanded coverage of general manager's role in planning and managing guest service procedures: Chapter 3 - Management, Supervision & Service Skills for the General ManagerAddition of implications on general manager of Sarbanes-Oxley and a review of accounting fundamentals: Chapter 5 - Accounting

Chapter 1 - The Hotel Industry: Overview and Professional Career Opportunities

 

Chapter 2 - The Hotel General Manager

 

Chapter 3 - Management, Supervision and Service Skills for the G.M.

 

Chapter 4 - Human Resources

 

Chapter 5 - Accounting

Chapter 6 - Revenue Management

Chapter 7 - Sales and Marketing

Chapter 8 - The Front Office

Chapter 9 - Housekeeping

 

Chapter 10 - Food and Beverage

Chapter 11 - Facility Engineering and Maintenance

Chapter 12 - Safety and Property Security

 

Chapter 13 - Franchise Agreements and Management Contracts

Chapter 14 - Purchasing a Hotel


Chapter 15 - Managing in the Global Hotel Industry

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