Prentice Hall

Information Technology



GO! with the Internet: Comprehensive
Shelley Gaskin
Rebecca Lawson, Lansin Community College

ISBN-10: 0131956957
ISBN-13: 9780131956957

Publisher: Prentice Hall
Copyright: 2008
Format: Paper; 816 pp
Published: 12/31/2007

Suggested retail price: $99.33
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For Introductory Computer courses and Internet/World Wide Web (WWW) courses.

 

Teach the course YOU want in LESS TIME! The primary goal of the GO! Series, aside from teaching computer skills, is ease of implementation, with an approach that is based on clearly-defined projects for students and a one of a kind supplements package. 

For Introductory Computer courses and Internet/World Wide Web (WWW) courses.

 

Teach the course YOU want in LESS TIME! The primary goal of the GO! Series, aside from teaching computer skills, is ease of implementation, with an approach that is based on clearly-defined projects for students and a one of a kind supplements package. 

 

 


 

OTHER POINTS OF DIFFERENTIATION

 

The GO! Textbook:

  • Ease of Use: GO! Series textbooks are designed for student success and ease of use for a diverse student audience.
    • Chapters named “Chapters” and Sequential Pagination makes the text easy for students to navigate and find assignments. 
  • Project-Based Approach: GO!’s project-based approach clusters the learning objectives around the projects rather than around software features. Teaches students to solve real problems as they practice and learn the features.
    • Projects are Color-Coded so students know where they are in a chapter.
  • NEW! Numbered Chapter Objectives indicate what students will learn in the chapter. You will see they are referenced throughout and in the end-of-chapter review. 
  • Chapter Opening Stories engage students and set the stage for the projects in the chapter.
  • Student File Guides at the beginning of each project clearly indicate the file needed to complete an assignment.

  • Student CD bound in the book makes it easy for students to locate and access the necessary data files. [INSIDE BACK COVER]

  • A Visual Summary shows students right up front what their project should look like. 

  • GO!’s friendly single-column design with ample white space is easy to read and navigate.

  • GO!’s unique usage of Microsoft Procedural Syntax presents instructions that begin with where the action is to take place, followed by the action itself. This prevents students from doing the right action in the wrong place.
  • Teachable Moment Theory: The GO! Series does not use tedious paragraphs of expository text; instead, concepts are woven into the steps at the teachable moment.

  • GO!’s End-of-Chapter material offers ample variety of chapter review from fill-in-the-blank concepts review to open-ended, project-based assessments to a running case.
    • Skills Assessment, Performance Assessment, Mastery Assessment, providing real world projects with high, medium, or low levels of guidance.

    • Color Coded exercises indicates various levels of guidance.

    • Numbered Chapter Objectives appear in end of chapter exercises and indicate what the student is about to review. 

    • File Guide Boxes at the beginning of each end of chapter assessment clearly indicate the file needed to complete an assignment.

    • Rubric, created with the help of assessment expert, Denise Wilbur of Authentic Assessments, provides a unique scoring guide for use with open-ended Problem Solving and NEW! You and GO! assessments. 
      • Responds to the trend in school accreditation board demands for authentic assessment of students.
      • Printed in textbook to provide students with guidance on completing and evaluating their work. 
         
    • You and GO! assessments provide an open-ended project that personally relates to the student (ex. create a budget of your expenses).

    • Business Running Case provides a continuing project that spans the chapters within an application and covers all the chapter objectives.

GO! System Unique Instructor Resources:

  • GO!'s One-of-a-Kind Instructor's Resource Kit includes a fully-annotated instructor's edition and numerous unique supplements to help all instructors implement the course quickly and with as little effort as possible.

  • Annotated Instructor's Edition in print and on CD contains the entire book, wrapped with vital margin notes, including objectives, a list of files needed for the chapter, teaching tips, and MORE!

    • Organized by Prepare, Teach, Assess, each chapter in the annotated instructor’s edition starts with a Prepare, Teach, Assess guide and file guide.

    • Full-size student pages in the annotated instructor’s edition let instructors experience the text just like their students.

  • Expert Demonstration Documents (EDD) cover identical skills of each in-chapter project with different content, accompanied by a brief script. Use it in class and avoid students skipping ahead.

  • Chapter Assignment Sheets provide a listing all of the assignments for the chapter, where you can quickly insert your name, course information, due dates, and points. Providing these to students ensures they always know what is due, when, and in what format.

  • Custom Assignment Tags offer scoring checklists for chapter assignments that can be, printed, copied, cut out and attached to printed submissions.

  • Highlighted Overlays consist of transparent overlays of solution files. Yellow highlights point out the gradable elements for quick and easy grading.

  • Point Counted Production Tests are pre-made cumulative exams for each project, chapter, and application.

  • Rubric, created with the help of assessment expert, Denise Wilbur of Authentic Assessments, provides a unique grading tool for use with open-ended Problem Solving and You and GO! assessments.

    • Responds to the trend in school accreditation board demands for authentic assessment of students.

    • An example graded solution for instructors demonstrates the highest achievement a student could accomplish.
    • Additional cells are provided for instructors to indicate weighting.
    • Printed in textbook to provide students with guidance on completing and evaluating their work.
  • Instructor Planning Tools:
    • GO! Transition Guide helps new GO! adopters plan and format their course
    • Course Calendars provide a variety of recommended course schedules.
    • Assignment Planning Grid features assignment types and recommendations for use based on class size, delivery mode, and student needs.
    • Assessment Planning Grid provides a listing of all assessments and their file names.
  • Instructor Resource Center CD makes it easier to access instructor tools and data files.
    • Adopters will receive three copies, one each for office, class, and home!
  • GO! Guide provides a poster-size visual roadmap to the entire GO! System!

Visit www.prenhall.com/go!

Sequential chapter numbering: In addition to sequential page numbering GO! chapters are now numbered 1 through 22 instead of Word Chapter 1, Excel Chapter 1, etc. This makes the text even easier to navigate.

 

Project-Based Approach: GO!’s project-based approach clusters the learning objectives around the projects rather than around software features. Teaches students to solve real problems as they practice and learn the features.

  • Texts are now organized by objectives and student learning outcomes and there are always two instructional projects per chapter

“There’s More You Can Do” feature

 

·        Try It! exercises teach students additional skills or new office features that are not  included within the instructional portion of the chapter.

 

Workshop feature for Excel and PowerPoint chapters help students better understand the uses of these applications.

 

·        The Excel Workshop teaches formulas and other basic math skills and a separate PowerPoint Workshop teaches essential presentation skills

 

End-of-Chapter organized into two sections: Content–Based Assessments and Outcomes-Based Assessments.

  • Now your content-based or defined-solution assessments that can be graded with a solution file or GO! Highlighted Overlays are separated from your non-defined solution assessments that can be graded with the GO! Rubric. 

End-of-Chapter assessments provide even more options for quizzing and review.

 

·        GO! with Help teaches the student to work with the Help feature in Office as a project.

·        Group Business Running Case is a project that runs through entire textbook and designed to be assigned to group of students.

 

Audio/Video Expert Demonstration Documents (A/V-EDDs) are multimedia versions of the GO! Expert Demonstration Documents that provide an alternative scripted lecture scenario of each chapter project in the text.

 

·        Provided in Flash file format for easy delivery, these are ideal for online, lecture reinforcement, and lecture replacement.

 

Assignment Tags for Problem Solving assessments provide task-specific scoring checklists that save time in grading open-ended assessments (assessments without defined solutions).

 

GO!-Specific instructional content in the new myitlab assessment and training software for Office 2007!

 

  • New MyITLab training scenarios deliver the exact same step-by-step content as the projects in the GO! textbook while the assessment provides two additional scenarios of each GO! project.  

Chapter 1 Introducing the
Internet


PROJECT 1A Locating a Local ISP


Objective 1 Consult a Web Site to Locate
an ISP that Offers Service in a
Specific Area 

    Activity 1.1 Searching for ISPs in Your Local Area
Objective 2 Refine Searches to Distinguish
Among the Features of Each ISP 
    Activity 1.2 Refining Your Search Results 9
Objective 3 Compare Information You
Find on the Web
    Activity 1.3 Creating a Document that
    Compares ISPs


PROJECT 1B Researching Internet History


Objective 4 Browse a Directory
for Information 

    Activity 1.4 Searching for Internet History at the
    Librarians’ Internet Index
Objective 5 Describe Events and
Technologies that Affected the
Development of the Internet 

    Activity 1.5 Creating a Timeline of Historical
    Events Affecting the Internet


PROJECT 1C Connecting to the Internet


Objective 6 Define Common Internet Terms

 

Objective 7 Analyze URLs, DNS, and
Server Structure


 

Objective 8 Identify Hardware and Software
Needed for Internet Connections

 

Objective 9 Explain Internet
Connection Methods


 

Objective 10 Describe Wireless
Connection Options


PROJECT 1D Exploring Internet History


Objective 11 Summarize the Early History of
the Internet

 

Objective 12 Name Early Key Developers
of the Internet

Objective 13 Describe the Unique Features
of Hypertext

 

Objective 14 Describe Popular Uses of
the Internet Today

Chapter 2 Browsing the
World Wide Web


PROJECT 2A Browsing the World Wide Web


Objective 1 Perform Commands with
Internet Explorer 

    Activity 2.1 Exploring the Menu Bar 
    Activity 2.2 Showing and Hiding Toolbars 
    Activity 2.3 Customizing Text Size 
    Activity 2.4 Locating Favorites and Tools on
    the Menu Bar
Objective 2 Perform Commands with the
Toolbar 

    Activity 2.5 Exploring the Toolbar 
    Activity 2.6 Using Tabs in Your Browser Window
Objective 3 Specify a Default Home Page 
    Activity 2.7 Specifying a Default Home Page
Objective 4 Browse the World Wide Web
Using Links, the Address Bar,
History, and Favorites Center 

    Activity 2.8 Browsing the World Wide Web Using
    Links 
    Activity 2.9 Browsing the World Wide Web Using
    the Address Bar 
    Activity 2.10 Browsing the World Wide Web Using
    the History Feature 
    Activity 2.11 Browsing the World Wide Web with
    the Favorites Center


PROJECT 2B Managing Web Content
with Internet Explorer

Objective 5 Print, Save, and E-mail a
Web Page 

    Activity 2.12 Printing Text and Graphics Found
    on Web Pages

 

    Activity 2.13 Saving Web Pages and Graphics

    Activity 2.14 E-mailing Web Pages and Links

    to Web Pages

Objective 6 Create a Desktop Shortcut to

a Web Page

    Activity 2.15 Creating a Desktop Shortcut

Objective 7 Clear the Cache, Cookies, and

History

    Activity 2.16 Clearing the Cache and Cookies

    Activity 2.17 Managing the History

 

PROJECT 2C Identifying How Browsers Work

 

Objective 8 Describe How Plug-ins Work

 

Objective 9 Identify and Compare Several

Popular Web Browsers

 

PROJECT 2D Examining Privacy Risks and

Security Issues of Browsing

 

Objective 10 Determine the Risks of

Using the World Wide Web

 

Objective 11 Identify Safe Browsing

Strategies

 

Chapter 3 Searching the

World Wide

Web

 

PROJECT 3A Implementing Basic Search

Technique

 

Objective 1 Formulate a Keyword Query to

Implement a Search

    Activity 3.1 Developing Queries for a Search

    Activity 3.2 Identifying Search Engines and Their

    Characteristics

    Activity 3.3 Creating a Document to Compare

    Search Engines

Objective 2 Search with the Address Bar

    Activity 3.4 Searching with the Address Bar

Objective 3 Search with the Instant Search

Feature

    Activity 3.5 Searching with the Instant Search

    Feature

Objective 4 Locate Expert Resources

    Activity 3.6 Exploring Expert Resources

    Activity 3.7 Creating a Document to Compare

    Expert Resources

Objective 5 Find Online Library Catalogs

and Scholarly Resources

    Activity 3.8 Finding Online Library Catalogs

    and Other Scholarly Resources

    Activity 3.9 Creating a Document to Compare

    Library Resources

 

PROJECT 3B Performing Advanced Searches

 

Objective 6 Search with Boolean Operators

    Activity 3.10 Searching with Boolean Operators

    and Advanced Search Features

Objective 7 Locate News and Opinion

Resources

    Activity 3.11 Finding News at Google

    Activity 3.12 Searching for News Using

    Advanced Search Features

    Activity 3.13 Searching for Business News

    Resources

    Activity 3.14 Creating a Document to Compare

    News and Opinion Resources

Objective 8 Find Invisible Web Resources

and Specialized Databases

    Activity 3.15 Locating the Invisible Web and

    Specialized Databases

    Activity 3.16 Creating a Document to Compare

    Invisible Web Resources

 

PROJECT 3C Exploring Search Tools

 

Objective 9 Implement a Search Using a

Directory Search Site

 

Objective 10 Implement a Search Using a

Meta-Search Engine

 

PROJECT 3D Developing Search Strategy

Guidelines

 

Objective 11 Explore How a Search

Engine Works

 

Objective 12 Evaluate Search Results

 

Chapter 4 Communication

Using E-mail

 

PROJECT 4A Signing Up for a Web-Based

E-mail Account

 

Objective 1 Locate and Set Up a

Web-Based E-mail Account

    Activity 4.1 Setting Up a Web-Based E-mail

    Account 2

Objective 2 Compose and Send a Basic

E-mail Message

    Activity 4.2 Creating a Basic E-mail Message

    Activity 4.3 Creating a Signature File and

    Signing Out of Your Account

 

PROJECT 4B Managing Web-Based E-mail

Programs

 

Objective 3 Receive and Reply to an E-mail

Message with an Attachment

    Activity 4.4 Checking for E-mail and Opening

    E-mail with an Attachment

    Activity 4.5 Using the Reply and Forward

    Features

Objective 4 Print an E-mail Message

    Activity 4.6 Printing an E-mail Message

Objective 5 Create Folders and Filters

    Activity 4.7 Creating a Folder and Moving

    E-mail into It

    Activity 4.8 Creating a Filter

Objective 6 Delete E-mail from

Your Account

    Activity 4.9 Deleting E-mail and Signing Out

 

PROJECT 4C Exploring E-mail Systems,

Protocols, Netiquette, and

Nuisances

 

Objective 7 Compare E-mail Systems

 

Objective 8 Identify Appropriate E-mail

Netiquette

 

Objective 9 Minimize Nuisances Associated

with E-mail

 

PROJECT 4D Exploring Mailing Lists and

Newsletters

 

Objective 10 Explore Mailing Lists

 

Objective 11 Find Special Interest

Newsletters

 

Chapter 5 Collaborating

on the World

Wide Web

 

PROJECT 5A Creating Your Own Blog

 

Objective 1 Locate Existing Blogs

    Activity 5.1 Locating Blogs with a Search

    Engine

    Activity 5.2 Comparing Blog Search Tools

Objective 2 Set Up an Account at a

Blogging Web Site

    Activity 5.3 Signing Up for a Blogging

    Account

Objective 3 Publish Posts to

Your Blog

    Activity 5.4 Posting to a Blog

 

PROJECT 5B Locating Newsgroups

 

Objective 4 Search for USENET Newsgroups

    Activity 5.5 Locating a USENET Newsgroup

Objective 5 Locate a Web-Based Newsgroup

    Activity 5.6 Locating a Web-Based Newsgroup

Objective 6 Read and Reply to Threads at a

Web-Based Newsgroup

    Activity 5.7 Reading Threads at a Web-Based

    Newsgroup

    Activity 5.8 Joining a Newsgroup and

    Posting a Reply

 

PROJECT 5C Exploring Other Web-Based

Communication Tools

 

Objective 7 Discover Wikis and Vlogs

 

Objective 8 Identify Message Boards,

Web-Based Forums, and

Bulletin Boards

 

Objective 9 Explore Instant Messaging and

Compare Instant Messengers

 

PROJECT 5D Comparing Synchronous

Communication Tools

 

Objective 10 Identify Types of IRC

and Chat

 

Objective 11 Define Internet Telephony

and VoIP

Objective 12 Describe Video Conferencing

 

 

Chapter 6 Locating

Resources on

the World

Wide Web

 

PROJECT 6A Accessing a Special-Interest

Web Site for Health

Information

 

Objective 1 Perform a Directory Search

and Evaluate a Special

Interest Web Site

    Activity 6.1 Locating Health Information

    Using a Directory

Objective 2 Perform a Search for

Special-Interest Web Sites

Using a Search Engine and

an Advanced Search

    Activity 6.2 Locating Health Information

    Online Using a Search Engine

    Activity 6.3 Locating Health Information

    Online Using an Advanced Search

Objective 3 Compare Types of Special-Interest

Web Sites

    Activity 6.4 Comparing Health Information

    Web Sites

 

PROJECT 6B Comparing Push and Pull

Content on the Web

 

Objective 4 Access Weather Information

Online

    Activity 6.5 Locating Weather Information Online

Objective 5 Install a Feed on Your Computer

    Activity 6.6 Installing and Using a RSS Feed

Objective 6 Manage Travel Arrangements

Online

    Activity 6.7 Searching for Maps and Travel

    Directions to Businesses

    Activity 6.8 Exploring Travel Arrangement Sites

 

PROJECT 6C Finding Informational

Resources on the Web

 

Objective 7 Find People Using Online

Resources

 

Objective 8 Locate Legal Information and

Educational Opportunities

 

PROJECT 6D Locating Entertainment Sites

 

Objective 9 Identify Award-Winning

Web Sites and Portals

 

Objective 10 Compare Gaming Sites

 

Objective 11 Explore Multimedia

Resources

 

Chapter 7 Working with

Data on the World

Wide Web

 

PROJECT 7A Accessing Files on the World

Wide Web

 

Objective 1 Search for and Download

Public Domain Images

    Activity 7.1 Locating and Downloading Public

    Domain Images

Objective 2 Search for and Download an

Audio File

    Activity 7.2 Searching for and Downloading

    Audio Files

Objective 3 View a Video File Online 404

    Activity 7.3 Viewing Cooking Videos at a

    Web Site

 

PROJECT 7B Uploading and Download

Files and Programs

 

Objective 4 Store Photos Online

    Activity 7.4 Creating an Account at an

    Online Storage Site

    Activity 7.5 Uploading a Photo to an

    Online Storage Site

Objective 5 Download and Install a

Program File

    Activity 7.6 Downloading an FTP Client

Objective 6 Compress Files Using a File

Compression Program

    Activity 7.7 Compressing Files with

    Windows XP

PROJECT 7C Recognizing Issues of Ethics,

Copyright, and Fair Use

 

Objective 7 Explore the Ethics of

Computer Use

 

Objective 8 Define Copyright Laws and

Fair Use Provisions

 

PROJECT 7D Citing Online Sources

 

Objective 9 Determine When to Use a

Citation

 

Objective 10 Compare the MLA and

APA Styles

 

Chapter 8 Protecting Your

Computing

Environment

 

PROJECT 8A Staying Secure at Home and

In Small Business

 

Objective 1 Identify Security Practices

for Home and Small Business

    Activity 8.1 Viewing Videos about Home

    Computer Security

    Activity 8.2 Taking a Quiz about Home

    Computer Security

Objective 2 Evaluate the Protection Level

of Computer Ports

    Activity 8.3 Performing a Port Scan

PROJECT 8B Searching for Firewall

Software

 

Objective 3 Identify Firewall Programs

    Activity 8.4 Performing a Search to Locate

    Firewall Software Reviews

Objective 4 Compare Benefits, Features, and

Costs of Firewall Software

    Activity 8.5 Creating a Document to Compare

    Firewall Software

 

PROJECT 8C Evaluating Threats and

Countermeasures

Objective 5 Identify Physical and

Computer Security

 

Objective 6 Manage the Computing

Environment

 

PROJECT 5D Comparing Security

Techniques

 

Objective 7 Differentiate Between

Identification, Authentication,

and Certificates

 

Objective 8 Explore Encryption Methods

 

Chapter 9 Conducting

Business Online

 

PROJECT 9A Finding a Job Online

 

Objective 1 Find Data on Employment

Trends

    Activity 9.1 Locating National Salary Data

    Activity 9.2 Comparing National Salary Data

Objective 2 Explore an Online

Employment Service

    Activity 9.3 Registering with an Online

    Employment Service

    Activity 9.4 Searching for a New Job

 

PROJECT 9B Using the World Wide

Web for Sales

Objective 3 Locate an Item at an

Online Auction Site

    Activity 9.5 Registering with an Online

    Auction Site

    Activity 9.6 Using an Online Auction Site

Objective 4 Explore an Online Storefront

    Activity 9.7 Searching for Items at eBay Stores

 

PROJECT 9C Collecting Payments Online

 

Objective 5 Define Electronic Payments

 

Objective 6 Compare Online Payment

Options

 

PROJECT 9D Classifying E-Commerce

Methods

 

Objective 7 Distinguish Among

E-Commerce Models

 

Objective 8 Evaluate E-Commerce Sites

 

Chapter 10Developing

a Web Site

 

PROJECT 10A Exploring Web

Authoring Tools

 

Objective 1 Create a Web Page with a

Plain Text Editor

    Activity 10.1 Creating a Web Page in Notepad

    Objective 2 Create a Web Page with a

    WYSIWYG Editor

    Activity 10.2 Downloading and Installing a

    WYSIWYG Edit

    Activity 10.3 Creating a Web Page with a

    WYSIWYG Edit

    Activity 10.4 Modifying a Web Page

 

PROJECT 10B Locating Online Web Design

Tutorials and Templates

 

Objective 3 Search for Online Design

Resources

    Activity 10.5 Searching for Design Tutorials

    Objective 4 Locate and Use HTML Templates

    Activity 10.6 Locating a USENET Newsgroup

    Activity 10.7 Modifying a Template

 

PROJECT 10C Designing User-Centered

Web Sites

 

Objective 5 Define the Purpose of a Site and

the Needs of the Audience

 

Objective 6 Identify the Web Development

Team and Web Development

Tools

 

PROJECT 10D Developing the Page Layout

and Site Structure

 

Objective 7 Identify the Page Layout

 

Objective 8 Define the Site Structure

 

Chapter 11 Enhancing a

Web Site

 

PROJECT 11A Using Graphics on a

Web Page

 

Objective 1 Choose a Color Scheme

for a Web Site

    Activity 11.1 Choosing a Web-Safe Color Palette

    Activity 11.2 Adding a Background Color

    Activity 11.3 Establishing Text and Link Colors

    Activity 11.4 Modifying Font Style and Color

Objective 2 Add Graphics to a Web Page

    Activity 11.5 Locating, Modifying, and

    Saving Images

    Activity 11.6 Inserting a Graphic on a Web Page

 

PROJECT 11B Developing Site Structure

and Content

 

Objective 3 Establish Navigation with

Hyperlinks

    Activity 11.7 Downloading and Saving an HTML

    Template

    Activity 11.8 Adding Hyperlinks to a Template

    Activity 11.9 Adding Text Hyperlinks to a

    Template

Objective 4 Implement Scripts to Add

Interactive Content

    Activity 11.10 Adding JavaScript to a Web Page

 

PROJECT 11C Harnessing the Impact of

Multimedia

 

Objective 5 Add Audio to a Web Page

 

Objective 6 Insert Animated Graphics

and Video on a Web Page

 

PROJECT 11D Using Frames and Forms on

a Web Site

 

Objective 7 Create Frames for Navigation

Control

 

Objective 8 Add a Form to a Web Site

 

Chapter 12 Maintaining a

Web Site

 

PROJECT 12A Managing Web Server Space

 

Objective 1 Locate a Hosting Provider

    Activity 12.1 Searching for Hosting Providers

    Activity 12.2 Obtaining an Account with a

    Hosting Provider

Objective 2 Develop Appropriate Server

Structure

    Activity 12.3 Creating Folders on Web Server

 

PROJECT 12B Moving Content to a Web

Server

 

Objective 3 Test and Debug a Web Page

    Activity 12.4 Testing a Web Page for Accessibility

    Activity 12.5 Testing a Web Page for Screen Size

    Compatibility

    Activity 12.6 Testing a Web Page for HTML

    Validation

Objective 4 Use an FTP Client to Upload

a Web Page

    Activity 12.7 Creating and Uploading a Web Page

    Activity 12.8 Renaming a Web Page

 

PROJECT 12C Evaluating the Effectiveness

of a Web Site

 

 

Objective 5 Implement Usability with a

Focus Group

 

Objective 6 Measure Web Site Performance

 

PROJECT 12D Promoting a Web Site

 

Objective 7 Establish a Web Site Name

 

Objective 8 Plan for Search Engine

Optimization

Shelley Gaskin, Series Editor for the GO! Series, is a professor of business and computer technology at Pasadena City College in Pasadena, California. She holds a master's degree in business education from Northern Illinois   University and a doctorate in adult and community education from Ball State University. Dr. Gaskin has 15 years of experience in the computer industry with several Fortune 500 companies and has developed and written training materials for custom systems applications in both the public and private sector. She is also the author of books on Microsoft Outlook and word processing.

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