Check-In Check-Out: Managing Hotel Operations, 8/E
Gary K. Vallen, Emeritus, Northern Arizona University
Jerome J. Vallen, University of Nevada, Las Vegas

ISBN-10: 0132059673
ISBN-13: 9780132059671

Publisher: Prentice Hall
Copyright: 2009
Format: Cloth; 624 pp
Published: 03/25/2008

Suggested retail price: $84.00
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For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.

 

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.  Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

 

New to this Edition

 

New! Revised Chapter 14, Hotel Technology–appears in this edition.

·        Discusses current operating information, the hotel room of the future, energy management systems, wireless locking systems, guestroom control panels, in-room entertainment systems, and industry standardization of technical equipment. 

 

New! Reservation chapters have been reordered–to follow a more logical sequence.

·        Places the information on forecasting and availability earlier in the text–Ch. 4.

·        Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!

 

New! Addresses trends within the industry such as:

·        The all-inclusive hotel

·        Lifestyle hotel chains

·        The greening of the industry

·        Aspects of security

·        The blending of hotels, resorts, gaming establishments and residences

·        Increasing automation through electronics

·        Guest service and complaint handling

·        New designs in baths and lobbies

·        Changes in credit cards and smart cards

·        The role of third parties in reservations and more!

 

Features

 

Offers a broader scope–thatincludes the entire rooms division and is set within the context of the entire lodging industry.

·        Discusses not only the front-office, but also the entire rooms department.

·        Includes topics not found in other texts such as: corporate housing, destination elevators, trade advertising contracts, and much more.

 

Organizes chapter coverage to follow the guest–through the reservation, check-in and check-out process.

·        Includes a logical sequence that follows the guest's movement throughout the hotel.

 

Includes over 200 illustrations–throughout this edition.

·        Explains, clarifies and highlights major points by strategically placing exhibits throughout the text.

 

Emphasizes the industry’s interdependence–on other industries, such as franchising, credit cards, real estate and telecommunications.

·        Provides a look at other factors impacting hotel operations.

 

Presents detailed outlines–and helps readers decipher key elements of each chapter.

·         Shows students where the discussion is headed and helps them focus on important topics.

 

Offers extensive cross-referenced index–that includes over 4,000 index listings.

·         Gives readers an easy way to find material quickly.

 

Concludes with chapter-closing study materials–including questions and answers, bibliography, highlighted material, and open-ended “think” questions.

·         Provides students with aids to learning and remembering the material covered.

 

   
 

New to this Edition

 

New! Revised Chapter 14, Hotel Technology–appears in this edition.

·        Discusses current operating information, the hotel room of the future, energy management systems, wireless locking systems, guestroom control panels, in-room entertainment systems, and industry standardization of technical equipment. 

 

New! Reservation chapters have been reordered–to follow a more logical sequence.

·        Places the information on forecasting and availability earlier in the text–Ch. 4.

·        Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!

 

New! Addresses trends within the industry such as:

·        The all-inclusive hotel

·        Lifestyle hotel chains

·        The greening of the industry

·        Aspects of security

·        The blending of hotels, resorts, gaming establishments and residences

·        Increasing automation through electronics

·        Guest service and complaint handling

·        New designs in baths and lobbies

·        Changes in credit cards and smart cards

·        The role of third parties in reservations and more!

Table of Contents

 

PART I: THE HOTEL INDUSTRY

1.      The Traditional Hotel Industry

2.      The Modern Hotel Industry

3.      The Structure of the Hotel Industry

 

PART II: THE RESERVATIONS PROCESS

4.      Forecasting Availability and Overbooking

5.      Global Reservations Technologies

6.      Individual Reservations and Group Reservations

 

PART III: GUEST SERVICE AND RATE STRUCTURES

7.      Managing Guest Service

8.      Arrival, Registration, Assignments and Rooming

9.      Role of the Room Rate

 

PART IV: THE HOTEL REVENUE CYCLE

10.  Billing and the Guest Folio

11.  Credit and the City Ledger

12.  Cash Transactions

 

PART V: TECHNOLOGY

13.  The Night Audit

14.  Hotel Technology

 

GLOSSARY

BIBLIOGRAPHY

INDEX

 

    For courses in Hotel Front Office Management.

    The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. The seventh edition of Check-In; Check-Out focuses on the broad view of lodging management and all that it entails. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

  • 0131126822Check In; Check Out: Managing Hotel Operations, 7/E
    Vallen & Vallen
    © 2005 | Prentice Hall | Cloth; 656 pages | Instock
    ISBN-10: 0131126822 | ISBN-13: 9780131126824
    Brief Description

With this 8th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.

 

The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out.  The text is current even as it anticipates upcoming changes.  It is accurate even as it describes the latest industry innovations.

 

Among the many changes features in this latest revision is this sample:

  • Enhanced discussion on the “perfect fill”
  • Five hundred plus glossary entries
  • Importance of brands and branding
  • Incidents (small case studies) at chapter ends
  • Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation
  • Carefully outlined chapters to speed reading and locate references
  • Greening of the Industry:  LEED (Leadership in Energy and Environmental Design)
  • Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)
  • Real estate role in the lodging industry
  • Renewed look at the bedroom:  cleanliness, electronics, furnishing, linens, and more
  • Reservation forecasting and its role in yield management
  • Revised chapter sequence to recognize the natural flow of guests and records
  • Self-service through kiosks and hand-held devices
  • Topics not found in other texts:  corporate housing, destination elevators, trade advertising contracts, and much more
  • Use of professional vocabulary
  • Varied charts, illustrations, and photos to aide comprehension
  • Web Access to guests’ folios

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  • 0135063493Check-In Check-Out: Managing Hotel Operations, eTextbook
    Vallen & Vallen
    © 2009 | Prentice Hall | Café Scribe; 624 pages | Estimated Availability: 11/01/2008
    ISBN-10: 0135063493 | ISBN-13: 9780135063491

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  • 0135006937Check-In; Check Out, CourseSmart eTextbook, 8/E
    Vallen & Vallen
    © 2009 | Prentice Hall | Electronic Book; 624 pages | Instock
    ISBN-10: 0135006937 | ISBN-13: 9780135006931
    URL: http://www.coursesmart.com
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