Prentice Hall

Business

Browse available resources for Business Studies:



Your Attitude Is Showing, 12/E
Sharon Lund O'Neil, University of Houston
Elwood N. Chapman, deceased

ISBN-10: 0132429047
ISBN-13: 9780132429047

Publisher: Prentice Hall
Copyright: 2008
Format: Paper; 400 pp
Published: 02/05/2007

Suggested retail price: $67.60
Buy from myPearsonStore

For courses in Human Relations, Supervisory Practices, principles of management, Communications, and Career and Self-Explorations.

 

We have often heard attitude is everything. For more than three decades, readers have relied on Your Attitude is Showing to help improve their own attitude and enhance their interpersonal relationships. Because it is one of the most highly regarded primers in the field of business human relations, it has been printed in four languages and distributed to over one million people. It is filled with advice, cases, and experiential activities and is flexible in format and design. Continuing the tradition, this edition includes enhanced cases, new writing exercises and end-of-chapter summary activities all designed to train readers how to think in more positive and more productive ways.

For courses in Human Relations, Supervisory Practices, principles of management, Communications, and Career and Self-Explorations.

 

We have often heard attitude is everything. For more than three decades, readers have relied on Your Attitude is Showing to help improve their own attitude and enhance their interpersonal relationships. Because it is one of the most highly regarded primers in the field of business human relations, it has been printed in four languages and distributed to over one million people. It is filled with advice, cases, and experiential activities and is flexible in format and design. Continuing the tradition, this edition includes enhanced cases, new writing exercises and end-of-chapter summary activities all designed to train readers how to think in more positive and more productive ways.

 

Hallmark Features

 

A positive tone and everyday advice—-designed to tackle common human relations issues and real-life problems and situations.

  • Shows how to navigate human relations issues and improve one’s human relations skills.
  • Demonstrates the impact of attitude on success and trains people how to improve their attitude toward a variety of common issues.   

Key performance competencies—introduce each chapter.

  • Help students focus on skill-based statements and identify the important concepts being introduced in that chapter. 

A “Thought for the Day”—begins each chapter.

  • Offers useful advice that can be put into practice and serves as motivation throughout the chapter. 

Interactive exercises—include activities within each chapter.

  • Gives students a practical experience to better understand, practice, reinforce, and apply the concepts presented. 

Attitude Adjustment boxes–reinforce one or more of the chapter's key concepts.

  • Encourages students to think critically about attitude improvement.
  • Trains readers how to think in more positive and more productive ways. 

 Test Your Understanding self-assessments——end each chapter.

  • Tests the reader’s understanding of key concepts and can be used to facilitate group discussions, role playing, etc.
  • Includes a variety of assessment items such as true/false, multiple choice, and short-answer. Answers appear at the end of the book. 

A human-relations competency checklist–appears on the inside front cover.

  • Identifies 50 observable and measurable human relations skills so readers can easily monitor their own growth and development. 

Instructor/facilitator’s manual—-is available with this edition.

  • Assists teacher/facilitators includes suggestions, chapter outlines, additional testing and assessments, presentation visuals, etc.

 

New! Enhanced two-part cases–appear in this edition.

  • Part one of each case illustrates interesting and realistic scenarios to discuss and solve.
  • Part two of each case involves research-related assignments designed to expand one’s understanding and improve one’s research and writing skills.  

New! Think and Respond sections–are new to this edition.

  • Involve reflection and writing activities to help students develop these important skills.  

New! 24 summary activities–are new to this edition.

  • Extends material and has been added to the end of each chapter.
  • Includes a variety of items such as: My Self-Confidence Inventory; My Bounce-Back Strategic Plan; Relationship Self-Assessment; Choosing Appropriate Ways to Release Frustrations etc.

PART I: UNDERSTANDING YOURSELF

1.      You Can’t Escape Human Relations

        Case 1: Reality

2.      Human Relations Can Make or Break You

        Case 2: Adjustment

3.      Hold On to Your Positive Attitude

        Case 3: Credit Blues

4.      When People Step on Your Attitude

        Case 4: Bounce Back

 

PART II: RELATIONSHIPS WITH OTHERS

5.   Vertical and Horizontal Working Relationships

        Case 5: Decision

6.   Your Potential and Productivity–A Closer Look

        Case 6: Message

7.      The Winning Combination

        Case 7: Insight

8.      Your Most Important Working Relationship

        Case 8: Choice

9.      Understanding the Nature of Relationships

        Case 9: Currency

 

PART III: MAXIMIZING YOUR RELATIONSHIPS

10.  Your Success as a Team Player

        Case 10: Controversy

11.  Emotional Intelligence: Managing Stress, Frustration, and Aggression

        Case 11: Frustration

12.  Restoring Injured Relationships

        Case 12: Restoration

13.  Attitudes Among Culturally Diverse Co-Workers

        Case 13: Communication

 

PART IV: Building Your Career

14.  Succeeding in a New Job or Assignment

        Case 14: Nonprofessional

15.  Initiation Rites–Coping with Teasing and Testing

        Case 15: Confrontation

16.  Absenteeism and Human Relations

        Case 16: Balance

17.  Avoiding Six Common Human-Relations Mistakes

        Case 17: Motivation

18.  Business Ethics, Rumors, and the Confidence Triangle

        Case 18: Dilemma

 

PART V: SUCCESS AT EXPANDING YOUR ASSETS

19.  Goal Setting and Your Attitude

        Case 19: Conflict

20.  Strategies for Advancing Your Career

        Case 20: Preference

21.  Keeping a Positive Attitude Through Plateau Periods and Reorganizations

        Case 21: Change

22.  When You Are Tempted to Scramble

        Case 22: Interview

23.  Attitude Renewal

        Case 23: Focus

24.  Leadership/Management: Your Career on the Move

        Case 24: Sensitivity

    For undergraduate-level courses in Human Relations, Supervisory Practices, Principles of Management, Communications, and Career and Self Explorations.

    Helping students become aware of the strong impact that one's attitude has on every aspect of life, this highly regarded primer in the field of business human relations empowers readers of all backgrounds to play their human-relations roles with greater understanding and sensitivity. Fully updated and fresh with new material, it teaches readers that people who balance their technical skills with human-relations competencies find greater on-the-job happiness, contribute more to the productivity of organizations, and, in general, have more successful careers and satisfying lives.

  • 0131183885Your Attitude is Showing: A Primer on Human Relations [NetEffect Series], 11/E
    O'Neil & Chapman
    © 2006 | Prentice Hall | Paper; 320 pages | Instock
    ISBN-10: 0131183885 | ISBN-13: 9780131183889
    Brief Description | Buy from myPearsonStore

Sharon Lund O'Neil is a widely published author.  In addition to her friendly writing style and practical advice, she has a common-sense approach to problem solving.  Her human-relations cases, based on the corporate work environment, are popular with both trainers and educators. 

 

As a frequent national speaker and facilitator on leadership and engaging teams, Sharon advocates the importance of "soft skills" - the human-relations skills that are so critical for building strong relationships. 

 

Sharon has been actively involved in many professional groups and has led several prominent national professional and educational organizations.

View a Sample Chapter PDF:

Give your students a choice! PearsonChoices products are designed to give your students more value and flexibility by letting them choose from a variety of text and media formats to best match their learning style and their budget.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, see the Packages tab.

    CourseSmart Textbooks Online is an exciting new choice for students looking to save money. As an alternative to purchasing the print textbook, students can subscribe to the same content online and save up to 50% off the suggested list price of the print text. With a CourseSmart etextbook, students can search the text, make notes online, print out reading assignments that incorporate lecture notes, and bookmark important passages for later review. For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com.

     

  • 0135018714Your Attitude is Showing, CourseSmart eTextbook, 12/E
    O'Neil & Chapman
    © 2008 | Prentice Hall | Electronic Book; 400 pages | Instock
    ISBN-10: 0135018714 | ISBN-13: 9780135018712
    URL: http://www.coursesmart.com
    Brief Description | Buy from myPearsonStore

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.



Copyright ©2008 Pearson Education. All rights reserved. Legal Notice | Privacy Policy | Permissions