Business

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.  

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

• Coverage of topics essential to the industry, including customer focus creation, value creation, leadership, process improvement and management, strategic planning, measures of performance, supply chain management, human resources management, knowledge and information management, project management and business results. Provides students with a solid understanding of what it takes manage an effective organization.

• Student-friendly narrative. Offers students an engaging writing style that makes the material more stimulating and accessible.

• End-of-chapter cases that review an effective organization. Gives students insight to an actual organization from seven different points of view so they have a tangible example of the subject matter.

• Examples from a host of industries and organizations. Furnishes students with real world situations that illustrate the broad range of applicability of topics while provoking further interest in the material.

• Question and answer format. Enables students to focus on the issues that are troubling for managers.

• An emphasis on principles of management. Encourages students to concentrate on the core factors involved in managing a successful business.

• Based on Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. Presents students with current topics that are of strong interest to industries and organizations worldwide so they are better prepared for the workforce.

This edition is updated to include

• New chapter on supply chain management, covering the benefits of supply chain management, the elements of effective supply chain management, inventory management, information sharing, e-commerce, logistics, the role of purchasing in supply chain management, the challenges that face the development of an effective supply chain, and how supply chain management relates to the Malcolm Baldrige National Quality Award.? Lessons learned.
• New chapter on lean tools and techniques, covering lean thinking, Kaizen, value stream process mapping, the 5 S's, Kanban (pull inventory management), error-proofing, productive maintenance, set-up time reduction, reduced batch sizes, line balancing, schedule leveling, standardized work, and visual management.

1. Organizational Effectiveness.

2. Organizational Philosophy.

3. Quality Systems.

4. Creating a Customer Focus.

5. Organizational Leadership.

6. Strategic Planning.

7. Human Resource Development and Management.

8. Managing the Supply Chain

9. Measures of Organizational Success.

10. Benchmarking.

11. Process Management.

12. Lean Tools and Techniques

13. Problem-solving Tools and Techniques.

14. Project Management.

15. Business Results.

Appendix 1. Z Tables.
Appendix 2. X-bar and R chart factors.
Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines.
Appendix 4. Websites for Quality.
Appendix 5. Attribute Charts. Appendix A: Data Sheets.

Quality Management [CORE TEXTS] (Decision Science)
Quality Control (Industrial Engineering)
Quality (Engineering Technology and Industrial Management)

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

• Quality Management: Creating and Sustaining Organizational Effectiveness
  Summers
  © 2005 | Prentice Hall | Cloth; 432 pages | Instock
  ISBN-10: 0132626438 | ISBN-13: 9780132626439
  Brief Description
  

Dr. Donna Summers received a Bachelors of Science degree in Mechanical Engineering at the University of Cincinnati in 1982;  A Masters of Industrial Engineering at Purdue University in 1984.  A PhD in Industrial Engineering at the University of Cincinnati in 1990.  She has been teaching at the University of Dayton since 1984.  She has authored three books in the subject areas of Quality Assurance: Quality 5e; Quality Management 2e and Six Sigma.  She is known for emphasizing practical application of Industrial Engineering tools and techniques.

In a kaleidoscope, bits of glass are shown in ever-changing symmetrical patterns caused by their reflection from two or more mirrors. Saving the patterns is impossible because any movement disrupts the pattern and forms a new one. Running a business is a bit like a kaleidoscope. Decisions are made, strategies are defined and deployed, and patterns are set. Then something moves the entire system and the process must begin all over again. In an ever-changing world, quality management and its philosophies, tools, and techniques help organization manage their business effectively.

The second edition includes the following chapters:

• Supply Chain Management
• Lean Principles
• Benchmarking 

Significant new material focuses on the following:

• Customers
• Value Chains
• Process Improvement
• Ethics in Business
• Lean Management
• Supply Chain Management 

A special feature in each chapter, How do we know it’s working?, provides insights into a real organization’s pursuit of excellence.

View a Sample Chapter PDF:

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• Quality Management, CourseSmart eTextbook, 2/E
  Summers
  © 2009 | Prentice Hall | Electronic Book; 592 pages | Instock
  ISBN-10: 0137137079 | ISBN-13: 9780137137077
  URL: http://www.coursesmart.com
  Brief Description | Buy from myPearsonStore
  

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