ISBN-10: 0135006244
ISBN-13: 9780135006245
Publisher: Prentice Hall
Copyright: 2009
Format: Electronic Book; 336 pp
Published: 06/12/2008
Suggested retail price: $35.34
Buy from myPearsonStore
CourseSmart Textbooks Online is an exciting new choice for students looking to save money. As an alternative to purchasing the print textbook, students can subscribe to the same content online and save up to 50% off the suggested list price of the print text. With a CourseSmart etextbook, students can search the text, make notes online, print out reading assignments that incorporate lecture notes, and bookmark important passages for later review. For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com.
- CourseSmart eTextbook offer study advantages no print textbook can match. With an Internet-enhanced CourseSmart eTextbook, students can search the entire text for key concepts, navigate easily to a page number, reading assignment, or chapter, or bookmark important pages, sections, or chapters for quick review at a later date. With a CourseSmart eTextbook, students enjoy these key features:
- Digital Textbook Delivery that saves students as much as 50% off the print edition suggested list price.
- Internet-based Service making textbook content available anytime, anywhere there is a web connection.
- Easy Navigation that makes finding pages and completing assignments easy and efficient.
- Search, Bookmark, & Note Taking Tools that save study time and reduce frustration by making critical information immediately accessible. Organizing study notes has never been easier!.
- Ability to print pages on the fly to lighten up the backpack while making critical content available for offline study and review.
- Now students have a new choice in how they purchase and access required or recommended course textbooks. CourseSmart Textbooks Online - Where the web meets textbooks for student savings!
This edition is updated to include:
- The new edition introduces the “Golden Rule Environment” in the respect chapter, encouraging students to establish a “Golden Rule Environment” in their work place. By treating others as they wish to be treated, students learn to minimize many of the issues related to harassment and diversity-related challenges.
- "What is this Business” essays by industry leaders (including Ferdinand Metz) provide students with real-world insight from the industry's leading authorities.
- Each chapter features an activity sheet that assists the teacher using different teaching techniques and increasing the involvement of the student in the learning process.
I. THE CHEF AS SUPERVISOR.
1. Supervision.
2. Quality, Philosophy, History, Excellence, Reengineering, and Change.
3. Motivation, Morale, and Strokes.
4. Building Teamwork in the Kitchen.
5. Total Quality Respect.
6. Dealing with Conflict and Complaints.
7. The Chef as Communicator.
8. The Chef as Leader.
II. THE CHEF AS TRAINER.
9. Total Quality and Training in the Kitchen.
10. Preparing Training Objectives.
11. Understanding Instructional Delivery.
12. Training Methods.
13. Induction and Orientation Training.
14. Training Media and Technology.
15. Training and Transactional Analysis.
III. MANAGEMENT AND CHEF SUPERVISORS.
16. Managing and Utilizing Time.
17. Recruiting and Selecting Kitchen Team Members.
18. Discipline and the Kitchen Team.
19. Problem Solving and Decision Making.
20. Team Performance Appraisal.
Appendix A: Federal Regulations and Executive Orders.
Appendix B: Glossary of Terms.
Appendix C: Bibliography.
Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.
Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.