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Table of Contents:

PART ONE: LEARNING FROM CASES

1.      An Introduction to the Case Method

2.      On Cases and the Case Method

3.      Toward Clearer Thinking

4.      Learning from Casework

PART TWO: PREPARING CASES FOR DISCUSSION

5.      Preparing Cases, Steps 1-3: Initial Work

6.      Preparing Cases, Step 4: Analytical Work

7.      Preparing Cases, Step 5: Diagnostic Work

8.      Preparing Cases, Step 6: Action Planning

9.      Preparing Iceberg Cases, Searching for Information

10.  Outlines for Case Preparation and Case Reports

PART THREE: CASES FOR DISCUSSION

Listing of Cases

Au Natural Restaurant

Avis Rent-A-Car

Bagel Hockey

Bamboo Garden

Bar Manager

Bellman’s Tale

Beta Beta Fraternity

Big Sky Blues

Bosnian Resettlement A, B, C

Box Tree

Cabinet Team

Casino Grande

Croissant Place

Danbury Hotel

Evergreen Willows

Exclusive Resorts Worldwide

Expatriate Manager’s Notebook

Group Report

Harbor View

Harrison Hotels Inc.

Juan Perez

Julie’s Cal

Kevin Stewart

Mama Linguini’s

Montville Hospital Dietary Department

On the Way to the Pinnacle

Prospector Hotel

Simon Says

Smokestack Village

Stations Casinos Inc.

Two Angel’s Inn

Visit to McDonalds

What to Say?

Whiteriver Golf and Country Club

Woodward Hotel

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.