Engineering

An exploration of concepts and techniques necessary for diagnosing and correcting the problems that create queues.

• explains the general principles of how queues operate and how to use models to analyze queueing phenomena and develop queueing solutions.

• includes real-life case studies to explain queueing theories.

• provides an extensive analysis of data collection, model building, and model verification.

• examines employee scheduling, congestion pricing, reservations, and appointments.

 1. Introduction.


 2. Observation and Measurement.


 3. The Arrival Process.


 4. Simulation.


 5. Steady-State Analysis.


 6. Non-Stationary Arrivals.


 7. Reducing Delay through Changes in the Service Process.


 8. Reducing Delay through the Arrival Process.


 9. Queue Discipline.


10. Queuing Networks.


11. Queuing System Design.

Queueing Theory [CORE TEXTS] (Industrial Engineering)

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.