Business

A casebook appropriate for advanced courses in Operations Management.

Unique in perspective, this collection of action and implementation-oriented cases focuses on improving the operations of a business unit — i.e., the individual operating unit in both manufacturing and services — and is based on the common conceptual premise that striving to create a “world-class” operation is not enough to guarantee long-term success. Throughout, the cases stress that the key to success lies in designing operations to provide a foundation for subsequent improvement, managing them in a way that directs, fuels, and sustains that improvement path, and improving the operating unit with an explicit and effective strategy.

• Focuses on the individual operating unit — in both manufacturing and services. Pg.___

• Explores issues at the intersection of Information Systems and Operations Management. Pg.___

• Part I addresses the design, management and improvement of the fundamental building blocks of operations — operations processes. Pg.___

• Part II looks at the systems used to coordinate processes, focusing on the use and management of information technology as part of such systems. Pg.___

• Part III addresses the operating unit as a whole and looks at how the various processes and systems are designed and managed within a human community in a way the builds superior and rapidly improving performance. Pg.___

  • Introduces the concept of an improvement strategy, which integrates the themes of improvement that run through the previous chapters. Pg.___

Preface.


Introduction

MODULE 1: DESIGNING, MANAGING AND IMPROVING OPERATIONS PROCESSES.

MODULE 2: OPERATIONS SYSTEMS AND INFORMATION TECHNOLOGY.

MODULE 3: DESIGNING AND IMPLEMENTING OPERATIONS IMPROVEMENT STRATEGIES.

Advanced Production and Operations Management [COMPREHENSIVE TEXTS] (Decision Science)
Operations Strategy [CORE TEXTS] (Decision Science)

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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.