Engineering

A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. <

This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits.

Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning.

In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization.

Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations.

(NOTE: Each chapter begins with an Introduction and concludes with Summary and Discussion Questions, except for Chapters 1 and 14.)

Foreword.


Introduction.

I. ABOUT QFD.

II. QFD AT GROUND LEVEL.

III. QFD FROM 10,000 FEET.

IV. QFD HANDBOOK.

V. BEYOND THE HOUSE OF QUALITY.

Quality Control [PTG: PRENTICE HALL PROFESSIONAL] (Industrial Engineering)
Quality Engineering [PTG: PRENTICE HALL PROFESSIONAL] (Mechanical & Aerospace Engineering)
Quality Management (Decision Science)

 

Lou Cohen, a well-known QFD practitioner, has spent 35 years as a product developer and quality manager in the computer industry. He is now a freelance consultant working with clients to apply QFD to products as diverse as laundry detergent, software, office furniture, credit card services, and medical instruments.

0201633302AB04062001

A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries.

This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits.

Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning.

In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization.

Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations.

"This is far and away the best book on QFD, a book that is very much needed by American and European industry."
- Don Clausing, Bernard M. Gordon Adjunct Professor of Engineering Innovation and Practice Massachusetts Institute of Technology

0201633302B04062001

View a Sample Chapter PDF:

  

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This title is a member of the Engineering Process Improvement Series, which also contains the titles below . You can also visit the Engineering Process Improvement Series page.

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• Design and Management Service Processes: Keeping Customers for Life
  Ramaswamy
  © 1996 | Prentice Hall | Paper; 464 pages | Instock
  ISBN-10: 0201633833 | ISBN-13: 9780201633832
  Brief Description | Buy from myPearsonStore
  
  



With practical techniques, real-life examples, and special software, this hands-on book/disk package teaches practicing engineers and students how to use Taguchi Methods and other robust design techniques that focus on engineering processes in optimizing technology and products for better performance under the imperfect conditions of the real world.

The unique WinRobust Lite software included with the book, together with a number of practice problems, enables you to conduct and analyze Taguchi experiments by simplifying the tedious process of performing the many necessary computations.

The book contains complete information on the process of engineering robust products that are insensitive to sources of variability in manufacturing and customer use. You will find detailed instructions for planning, designing, conducting, and analyzing the experiments that are used to optimize a product's performance under a variety of "stressed" conditions. An entire section focuses on designing products that achieve additivity, the property that reduces negative interactions. In addition, the book offers a systematic method for optimizing cost, quality, and cycle time. It even discusses the relationship of robust design to such other quality processes as Quality Function Deployment and Six Sigma.

Numerous case studies, taken from the authors' extensive practical experience, illustrate how robust design theories and techniques actually work in the real world of product engineering. With the techniques described in this book as well as the WinRobust Lite software, you will be better able to design robust products that are high-quality, durable, and able to perform well in the marketplace.

• Engineering Methods for Robust Product Design: Using Taguchi Methods in Technology and Product Development
  Fowlkes & Creveling
  © 1995 | Prentice Hall | Cloth Bound with Disk; 432 pages | Instock
  ISBN-10: 0201633671 | ISBN-13: 9780201633672
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• Dr. W. Edwards Deming, the legendary master of managing for quality whose techniques helped propel Japan into its postwar economic boom, delivered his management message in the form of four-day seminars. Now you can experience the wisdom of his seminars with this unique book.
• Reviewed in detail by Dr. Deming himself before his recent death, Four Days with Dr. Deming compiles and summarizes the essence of his seminars in a remarkably entertaining and easy-to-absorb style. Through the voices of Dr. Deming, the authors, and a company executive, you will learn about the problems with prevailing management systems that focus on such short-term strategies as quotas and management by results. You will discover how to move beyond these counterproductive strategies to achieve true cooperation, process improvement, and long-term productivity.
• The book includes Dr. Deming's most recent thinking on the System of Profound Knowledge, as well as purchasing strategies, cross-functional teams, alternatives to quotas, operational definitions, and systems of measurement. The unique one-concept-per-page visual format allows you to absorb complex material quickly, and the real-life examples make Dr. Deming's message concrete and usable.

• Four Days with Dr. Deming: A Strategy for Modern Methods of Management
  Latzko & Saunders
  © 1995 | Prentice Hall | Paper; 256 pages | Instock
  ISBN-10: 0201633663 | ISBN-13: 9780201633665
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• Power of Statistical Thinking, The: Improving Industrial Processes
  Leitnaker, Sanders & Hild
  © 1996 | Prentice Hall | Paper; 544 pages | Instock
  ISBN-10: 0201633906 | ISBN-13: 9780201633900
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• Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.
• Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.
• You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization.
• The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.

• Process Redesign: The Implementation Guide for Managers
  Tenner & DeToro
  © 1997 | Prentice Hall | Cloth; 352 pages | Instock
  ISBN-10: 0201633914 | ISBN-13: 9780201633917
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A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. <

This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits.

Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning.

In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization.

Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations.

• Quality Function Deployment: How to Make QFD Work for You
  Cohen
  © 1995 | Prentice Hall | Cloth; 368 pages | Instock
  ISBN-10: 0201633302 | ISBN-13: 9780201633306
  Brief Description | Buy from myPearsonStore
  
  

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.