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Organizational Communication for Survival: Making Work, Work, 3/E
Virginia Peck Richmond, University of Alabama, Birmingham
James C. McCroskey, West Virginia University
Linda L. McCroskey, California State University, Long Beach

ISBN-10: 0205408001
ISBN-13: 9780205408009

Publisher: Allyn & Bacon
Copyright: 2005
Format: Paper; 224 pp
Published: 07/07/2004

Suggested retail price: $68.20
Not available for purchase at this time.

Assuming a unique perspective for an organizational communication text, this “handbook” focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments.

Taking a “subordinate” approach, this “survival guide for employees” centers on understanding how and why managers communicate the ways they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. In fifteen simple chapters, this text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students learn to become more effective communicators in today's workforce.

  • Combines communication and management perspectives to provide a well-rounded view of organizational communication.
  • Examines how to/not to communicate with management throughout each chapter, providing students with skills they can use regardless of their career choices.
  • Reviews the outcomes of effective communication, illustrating its importance in any organizational environment.
  • Illustrates good and poor communication skills and teaches students how to differentiate between the two.
  • Covers the importance of nonverbal behaviors and discusses what is and is not appropriate in organizations (Ch. 3).
  • Features a chapter that reviews the types of positive perceptions that employees will want to establish with their supervisors (Ch. 7).
  • Includes a chapter on organizational culture, which provides guidelines on how to thrive in a variety of organizational settings (Ch. 11).

  • Includes only the most critical aspects of communication, making the book more manageable for students by avoiding irrelevant aspects of organizations or management procedures.
  • Features a new chapter on communication traits (Ch. 7), helping students gain a better understanding of their role in organizations and why individuals communicate the way they do.
  • An expanded explanation of organizational orientations includes the latest research on this key area.
  • Important new references to social scientific research on communication in organizations has been added and referenced.
  • Text is now accompanied by an extensive Instructor's Manual.



Preface.


1. The Nature of Organizations.

Types of Organizations.

Common Characteristics of All Organizations.

Organizational Environments.

Preliminary Principles for Peons.

Viewing Organizations



2. The Nature of Communication in Organizations.

Myths and Misconceptions about Communication in Organizations.

Organizational Communication Defined.

Components of Communication.

Functions of Communication in Organizations.

Organizational Communication Networks.

Formal Communication Flow and Impact.



3. Nonverbal Behavior and Communication.

Significance of Nonverbal Communication in Organizations.

Functions of Nonverbal Messages.

Categories of Nonverbal Messages.

Immediacy and Organizational Communication.



4. Administration, Supervision, and Communication.

Supervisors' Duties: Subordinates' Views.

Why Aren't Managers Doing Their Jobs?

To Supervise or to Administer? That Is the Question.

What Kind of Manager Do You Have?



5. Barriers to Effective Communication.

Climate Control.

Status.

Communication Overload.

Handling Overload

Defensiveness.



6. Personality, Temperament, and Communication Traits.

Personality and Temperament

Temperamentality/Personality and Communication

Communication Traits

Sociocommunication Orientations and Styles



7. Organizational Orientations and Communication Traits.

Organizational Orientations

Personality Types

Organizational Orientations and Temperament

Organizational Orientations, Temperament, and Organizational Outcomes



8. Perceptions of People in Organizations.

Source Credibility.

Interpersonal Attractiveness.

Homophily.



9. Approaches to Management.

Early Orientations.

Leadership Approaches.

The Ideal Leader?



10. Management Communication Styles and Decision-Making.

Decision-Making and Communication

Why Managers Select One MCS over Another.

Identifying the MCS.



11. Power and Status.

Nature of Status.

Status Symbols.

Communication and Status.

Power.

From the Peon's Perspective.



12. Organizational Culture.

Defining Culture.

Culture and Communication.

Cultural Terminology.

Organizations and Cultures.

Ethnocentrism.



13. Communication and Change.

Why People Resist Change in Organizations.

Informal Communication Network Roles.

Innovativeness: The Willingness to Adopt.

Introducing Change

Stages of the Adoption Process

Characteristics or Attributes of Innovations

Six Conditions Necessary for Successful Change.



14. Disagreement, Conflict, and Groupthink.

Disagreement and Conflict.

Tolerance for Disagreement.

Conflict Prevention.

Conflict Management.

Groupthink: Too Much Agreement for the Good of the Organization.



15. Effective Supervisory and Subordinate Relationships.

Why Some Do Not Survive: Ten Common Communication Mistakes.

How to Survive: Common Communication Strategies for Survival.



Index.

    Assuming a unique perspective for an organizational communication text, this “handbook” focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments.

     

    Taking a “subordinate” approach, this “survival guide for employees” centers on understanding how and why managers communicate the way they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. In fifteen straightforward chapters, this text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students become more effective communicators in today's workforce.

  • 0205535054Organizational Communication for Survival: Making Work, Work, 4/E
    Richmond & McCroskey
    © 2009 | Allyn & Bacon | Paper; 224 pages | Instock
    ISBN-10: 0205535054 | ISBN-13: 9780205535057
    Brief Description | Buy from myPearsonStore

Assuming a unique perspective for an organizational communication text, Organizational Communication for Survival focuses students on how to communicate with managers and peers to survive, thrive and prosper in organizational environments.

Taking a “subordinate” approach, this “survival guide for employees” centers on understanding how and why managers communicate the ways they do and how employees can adapt their own communication skills to be more effective in the organizational environment. Students who master the study guide objectives in this book will be better prepared to function in real organizational situations. In fifteen simple chapters, this text provides clear and concise guidelines, along with a foundation of theory and scholarship, to help students learn to become more effective communicators in today's workforce.

What's New to This Edition

  • Includes only the most critical aspects of communication, making the book more manageable for students by avoiding irrelevant aspects of organizations or management procedures.
  • Features a new chapter on communication traits (Chapter 7), helping students gain a better understanding of their role in organizations and why individuals communicate the way they do.
  • An expanded explanation of organizational orientations includes the latest research on this key area.
  • Important new references to social scientific research on communication in organizations have been added in text and bibliographical materials.
  • Text is now accompanied by an extensive instructor's manual.

View a Sample Chapter PDF:

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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.


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