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Interpersonal Messages: Communication and Relationship Skills
Joseph A. DeVito, Hunter College of the City University of New York

ISBN-10: 0205491111
ISBN-13: 9780205491117

Publisher: Allyn & Bacon
Copyright: 2008
Format: Paper; 352 pp
Published: 12/26/2006

Suggested retail price: $87.80
Buy from myPearsonStore

Interpersonal Messages is a brief, highly interactive text that emphasizes interpersonal communication and relationship skills, ethics, critical thinking, listening, and power in a multicultural world.

 

In 10 chapters, Interpersonal Messages provides a comprehensive introduction to interpersonal communication and relationships that creates a foundation for students to understand the concepts of interpersonal communication and to develop the necessary skills to apply what they have learned through real-life examples and exercises. With a strengthened focus on skill-building, this text helps today's students understand how to master interpersonal communication and relationship skills in every area of their personal, social, and professional lives.

  • Increased emphasis on skill-building throughout the text:
      • The skills of interpersonal communication and relationships have been “regrouped” and are now organized around chapter contents; each chapter covers one of each major skill set, as identified on the inside cover.
      • 30 Skill Building exercises help students acquire the skills of interpersonal communication and apply them to a variety of situations.
      • Each chapter contains a “dialogue for analysis” to illustrate the chapter contents and to provide opportunities to analyze a variety of interpersonal communication interactions.
      • For Discussion end-of-chapter questions challenge students to take a position on everyday issues related to communication, including case studies, controversial topics, and mass media topics.
  • Exploration of cultural differences brings attention to cultural sensitivity while teaching effective communication and relationship skillsfor a diverse world.
  • Fully integrated coverage of critical thinking encourages students to make more reasoned and logical interpersonal choices.
  • Discussions of power and interpersonal communication are integrated throughout the text, providing students with the skills and experiences needed to become more empowered and effective.
  • Ethical Messages boxes highlight the majorethical issues in interpersonal communication—including censorship, outing, lying, gossip, and silence—encouraging students to formulate their own ethical principles.
  • A new and thorough discussion of the dark side of interpersonal relationships (Ch. 9) provides students with insight into this growing area of the field.
  • Useful, interactive pedagogical features include: 15 self-tests that encourage students to reflect on and think about themselves in terms of their own interpersonal communication skills, end-of-chapter key word quizzes that review the significant vocabulary terms introduced in each chapter, application exercises with each “Ethical Messages” and “Listen to This” box, discussion questions to promote challenging debate in the classroom, and 30 skill building exercises.
  • E-Talk items (approximately 5 per chapter), positioned in the margins, encourage students to compare face-to-face and computer-mediated communication.
  • What Do You Say? items (approximately 5 per chapter), positioned in the margins, present scenarios inviting the student to connect what they’re reading about to specific, real-life  interpersonal situations.
  • MyCommunicationLab is a state-of-the-art, interactive online solution that provides a wide variety of resources including videos, interactive activities, exercises, and assessments related to each chapter’s concepts and skills.  Check it out online at www.mycommunicationlab.com.

  • The Communication Blog, maintained by the author and available at http://tcbdevito.blogspot.com, provides a forum for users of Interpersonal Messages and offers periodic updates and suggestions for teaching interpersonal communication.  

  • Part 1. Preliminaries to Interpersonal Messages

     

    Chapter 1. Interpersonal Communication

    Why Study Interpersonal Communication?

    What is Interpersonal Communication?

    The Elements of Interpersonal Communication

    Interpersonal Competence

    Principles of Interpersonal Communication

    Dialogue for Analysis: The Interpersonally Challenged Family

    Summary of Concepts and Skills

    Vocabulary Quiz: The Language of Interpersonal Communication

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: What Do You Believe about Interpersonal Communication?

    Listen to This: Listening to New Ideas

    Ethical Messages: The Ethics of Communicating in Cyberspace

    SkillBuilding Exercises: (1)Giving Effective Feedback, (2) Content and Relationship Messages, (3) Interpersonal Principles in Practice

     

    Chapter 2. Culture and Interpersonal Communication

    Culture and Interpersonal Communication

    Cultural Differences

    Intercultural Communication

    Dialogue for Analysis: The Intercultural Relationship

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: How Ethnocentric Are You?

    Listen to This: Listening without Bias

    Ethical Messages: The Ethics of Cultural Practices

    SkillBuilding Exercises: (1)Exploring Cultural Attitudes, (2) Identifying Cultural Differences, (3) Confronting Cultural Differences

     

    Chapter 3. The Self in Interpersonal Communication

    Self-Concept, Self-Awareness, and Self-Esteem

    Self-Disclosure

    Interpersonal Apprehension

    Dialogue for Analysis: The Facilitation of Self-Disclosure

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Tests: (1) How’s Your Self-Esteem? (2) How Apprehensive Are You? (3) How Apprehensive Are You in Computer-mediated Communication?

    Listen to This: Listening to Empower

    Ethical Messages: Outing

    SkillBuilding Exercises: (1) Empowering Others, (2) Self-Disclosing Appropriately, (3) Reducing Apprehension

     

    Chapter 4. Perception and Interpersonal Communication

    The Stages of Perception  

    The Processes of Perception

    Increasing Your Accuracy in Interpersonal Perception

    Dialogue for Analysis: The Parental Difference

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: How Accurate Are You at People Perception?

    Listen to This: Listening to Other Perspectives

    Ethical Messages:  Censoring Messages and Interactions

    SkillBuilding Exercises: (1) First Impressions, (2) Perceiving Differences, (3) Reversing Negative Perceptions

     

    Chapter 5. Listening and Interpersonal Communication

    The Importance of Listening: Task and Relationship Benefits

    The Stages of Listening

    Styles of Listening Effectively

    Listening, Culture, and Gender

    Dialogue for Analysis: The Reluctant Listeners

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: How Do You Listen?

    Listen to This: Listening Ethically

    Ethical Messages: A Question of Choice

    SkillBuilding Exercises: (1) Obstacles to Listening, (2) Paraphrasing to Ensure Understanding, (3) Listening Actively

     

     

    Part 2. Interpersonal Messages in Context

     

    Chapter 6. Verbal Messages

    Principles of Verbal Messages

    Confirmation and Disconfirmation

    Using Verbal Messages Effectively and Critically

    Dialogue for Analysis: The Uncritical Observers

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Tests: (1)How Assertive Are Your Messages? (2) Can You Distinguish Facts from Inferences?

    Listen to This: Listening to Gender Differences

    Ethical Messages: Lying

    SkillBuilding Exercises: (1) Practicing Assertiveness, (2) Confirming, Rejecting, and Disconfirming, (3) Thinking and Talking in E-Prime

     

    Chapter 7. Nonverbal Messages

    The Benefits of Effective Nonverbal Communication

    The Functions of Nonverbal Messages

    The Channels of Nonverbal Messages

    Culture and Nonverbal Communication

    Dialogue for Analysis: The Nonverbal Interview

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: What Time Do You Have?

    Listen to This: Listening Nonverbally

    Ethical Messages: Interpersonal Silence

    SkillBuilding Exercises: (1) Integrating Verbal and Nonverbal Messages, (2) Sitting at the Company Meeting, (3) Nonverbal Impression Formation

     

    Chapter 8. Conversation Messages

    The Process of Conversation

    Effective Conversation

    Emotional Conversation

    Effective Emotional Conversation

    Dialogue for Analysis: The Conversation of Old “Friends”

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: How Satisfying Is Your Conversation?

    Listen to This: Listening to Emotions (10 Easy Ways)

    Ethical Messages: Keeping Secrets Secret

    SkillBuilding Exercises: (1) Opening and Closing a Conversation, (2) Formulating Excuses, (3) Responding to Emotions

     

    Chapter 9. Interpersonal Relationships

    Relationship Stages

    Advantages and Disadvantages of Interpersonal Relationships

    Relationship Types

    The Dark Side of Interpersonal Relationships

    Relationship Theories

    Relationships, Culture, and Technology

    Dialogue for Analysis: The Telephone Breakup

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Test: What Kind of Lover Are You?

    Listen to This: Listening to Stage Talk

    Ethical Messages: Q and A

    SkillBuilding Exercises: (1) Talking Cherishing, (2) Using Affinity Seeking Strategies, (3) Interpersonal Relationships in Songs and Greeting Cards

     

    Chapter 10. Interpersonal Conflict Management

    What is Interpersonal Conflict?

    Principles of Interpersonal Conflict

    Conflict Styles Have Consequences

    Conflict Resolution Stages

    Conflict Management Strategies

    Dialogue for Analysis: The Unproductive Interpersonal Conflict

    Summary of Concepts and Skills

    Vocabulary Quiz

    Four for Discussion

    Web Exploration

    Featured Boxes

    Self-Tests: (1) How Verbally Aggressive Are You? (2) How Argumentative Are You?

    Listen to This: Listening to Conflict Messages

    Ethical Messages: Ethical Fighting

    SkillBuilding Exercises: (1) Early Conflict Resolution, (2) Generating Win-Win Solutions, (3) Responding to Confrontations

     

    Glossary of Interpersonal Communication Concepts

    Glossary of Interpersonal Communication Skills

    Bibliography

    Credits

    Index

     

    Specialized Table of Contents

     

    Self-Tests

    These self-assessment tests will help you analyze your own communication patterns and strategies and make plans for achieving greater interpersonal effectiveness.

    1. What Do You Believe about Interpersonal Communication?
    2. How Ethnocentric Are You?
    3. How’s Your Self-Esteem?
    4. How Apprehensive Are You?
    5. How Apprehensive Are You in Computer-mediated Communication?
    6. How Accurate Are You at People Perception?
    7. How Do You Listen?
    8. How Assertive Are Your Messages?
    9. Can You Distinguish Facts from Inferences?
    10. What Time Do You Have?
    11. How Satisfying Is Your Conversation?
    12. What Kind of Lover Are You?
    13. Is Violence a Part of Your Relationship?
    14. How Verbally Aggressive Are You?
    15. How Argumentative Are You?

     

    Listen to This

    These discussions will help you improve your listening skills in a wide variety of specific interpersonal situations.

    1. Listening to New Ideas
    2. Listening without Bias
    3. Listening to Empower  
    4. Listening to Other Perspectives
    5. Listening Ethically
    6. Listening to Gender Differences
    7. Listening Nonverbally
    8. Listening to Emotions (Ten Easy Ways)
    9. Listening to Stage Talk
    10. Listening to Conflict Messages

     

    Ethical Messages

    These discussions will encourage you to consider the ethical implications of your interpersonal messages and will help you formulate your own code of the ethics of interpersonal communication.

    1. The Ethics of Communicating in Cyberspace
    2. The Ethics of Cultural Practices
    3. Outing
    4. Censoring Messages and Interactions
    5. A Question of Choice
    6. Lying
    7. Interpersonal Silence
    8. Keeping Secrets Secret
    9. Q and A
    10. Ethical Fighting

     

    Dialogues for Analysis

    These brief dialogues offer you the opportunity to analyze interactions focusing on the principles discussed in the text and will help you see these principles in operation. 

    1. The Interpersonally Challenged Family
    2. The Intercultural Relationship
    3. The Facilitation of Self-Disclosure
    4. The Parental Differences
    5. The Reluctant Listeners
    6. The Uncritical Observers
    7. The Nonverbal Interview
    8. The Conversation of Old “Friends”
    9. The Telephone Breakup
    10. The Unproductive Interpersonal Conflict

     

    SkillBuilding Exercises

    These exercises will help you work actively with interpersonal communication concepts and principles and will help you practice the many and varied interpersonal skills discussed in the text.

    1. Giving Effective Feedback
    2. Content and Relationship Messages
    3. Interpersonal Principles in Practice
    4. Exploring Cultural Attitudes
    5. Identifying Cultural Differences
    6. Confronting Cultural Differences
    7. Empowering Others
    8. Self-Disclosing Appropriately
    9. Reducing Apprehension
    10. First Impressions
    11. Perceiving Differences
    12. Reversing Negative Perceptions
    13. Obstacles to Listening
    14. Paraphrasing to Ensure Understanding
    15. Listening Actively
    16. Practicing Assertiveness
    17. Confirming, Rejecting, and Disconfirming
    18. Thinking and Talking in E-Prime
    19. Integrating Verbal and Nonverbal Messages
    20. Sitting at the Company Meeting
    21. Nonverbal Impression Formation
    22. Opening and Closing a Conversation
    23. Formulating Excuses
    24. Responding to Emotions
    25. Talking Cherishing
    26. Using Affinity Seeking Strategies
    27. Interpersonal Relationships in Songs and Greeting Cards
    28. Early Conflict Resolution
    29. Generating Win-Win Solutions
    30. Responding to Confrontations

     

    • 0205414893Messages: Building Interpersonal Communication Skills, 6/E
      DeVito
      © 2005 | Allyn & Bacon | Paper; 352 pages | Out of Stock
      ISBN-10: 0205414893 | ISBN-13: 9780205414895
      Brief Description

    Interpersonal Messages:

    Communication and Relationship Skills

    Joseph A. DeVito, Hunter College of the City University of New York

     

    Interpersonal Messages is a brief, highly interactive text that emphasizes interpersonal communication and relationship skills, ethics, critical thinking, listening, and power in a multicultural world.

     

    In 10 chapters, Interpersonal Messages provides a comprehensive introduction to interpersonal communication that creates a foundation for students to understand the concepts of interpersonal communication and to develop the necessary skills to apply what they have learned through real-life examples and exercises. With a focus on skill-building, this text helps today's students understand how to master interpersonal communication and relationship skills in every area of their personal, social, and professional lives.

     

    Features

     

    • Emphasis on skill-building throughout the text.
    • Exploration of cultural differences (in Ch. 2 as a dedicated chapter, in a section on culture in every chapter, and throughout the text) brings attention to cultural sensitivity, while teaching effective communication in a diverse world.
    • Fully integrated coverage of critical thinking encourages students to make more reasoned and logical interpersonal choices.
    • Discussions of power and interpersonal communication are integrated throughout the text, providing students with the skills and experiences needed to become more empowered and effective.
    • Ethical Messages boxes highlight a variety of ethical issues in interpersonal communication–including censorship, outing, lying, gossip, and silence–encouraging students to formulate their own ethical principles.
    • Along with special listening boxes in each chapter, Chapter 5 is entirely devoted to listening, a skill critical to successful interpersonal communication.
    • A thorough discussion of the dark side of interpersonal relationships in Chapter 9 provides students with insight into this growing area of the field.
    • The Communication Blog, maintained by the author and available at http://tcbdevito.blogspot.com, provides a forum for users of Interpersonal Messages and offers periodic updates and suggestions for teaching interpersonal communication.

     

     

    TECHNOLOGY ADVANTAGE —

      • MyCommunicationLab is a state-of-the-art, interactive and instructive solution for Interpersonal Communication. Designed to be used as a supplement to a traditional lecture course, or to completely administer an online course, MyCommunicationLab combines an E-book, multimedia, video clips, interpersonal communication activities, research support, tests and quizzes to completely engage students. (See Valuepack listings for package ISBNs.)

    View a Sample Chapter PDF:

    For Interpersonal Communication


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