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Working Through Conflict: Strategies for Relationships, Groups, and Organizations, 6/E
Joseph P. Folger, Temple University
Marshall Scott Poole, University of Illinois
Randall K. Stutman, CRA, Inc.

ISBN-10: 0205569897
ISBN-13: 9780205569892

Publisher: Allyn & Bacon
Copyright: 2009
Format: Paper; 336 pp
Published: 07/30/2008

Suggested retail price: $96.00
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Covering the whole range of conflict settings–interpersonal, group, and organizational – Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice.

 

Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help students learn how to apply theory. The Sixth Edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible to students.

  • Emphasis on the organizational and social context of conflict connects interpersonal conflict to wider social currents and provides a broader context for conceptual understanding.
  • Extensive coverage of culture and gender influences on conflict management throughout the text demonstrates the importance of these influences on working through conflict.
  • Numerous “Case Studies” encourage students to consider options, reactions, or problems from different points of view and apply theory to real-life situations.
  • Discussions of the role of emotion and social cognition in conflict offer students explanations for how conflicts develop and are affected by these factors.
  • A rich treatment of interaction and communication dynamics in conflict shows students how to determine the direction of a conflict and helps students build communication skills for managing conflict effectively.

  • New chapter on managing conflict presents an integrated model and techniques for conflict management.
  • Perspectives on conflict have been integrated into chapters on the Inner Experience of Conflict and Conflict interaction, presenting a more unified discussion of factors influencing conflict.
  • Tactics covered solely in one chapter in the 5th edition (Chapter 7) are blended throughout the text of the 6th edition, providing a more integrated discussion. 
  • Doing Conflict (Chapter 7 in the 5th edition) is now Chapter 4, making connections with conflict interaction (Chapter 3) more immediately evident to students.
  • Several new case studies dealing with leadership, family, and neighborhood conflict make the material even more engaging and relevant for students.
  • Integrated discussions of emotion and social cognition and conflict, cover the most recent research on the factors that create and help manage conflict.
  • Extensively updated references, highlight the most current research in the area of conflict studies.
  • A revised and updated Instructor’s Manual features sample syllabi, activities, exercises, and strategies for successfully teaching conflict and conflict management. Sections and cases from previous editions, not included in the main text of the 6th edition, are included for those instructors wishing to use them.

WORKING THROUGH CONFLICT

6th Edition

Table of Contents

 

Introduction

I.1 Conflict Defined

I.2 Arenas for Conflict

I.3 Productive and Destructive Conflict Interaction

I.4 Judgments About Conflict Outcomes

I.5 Plan of the Book

I.6 Summary and Review

 

Chapter 1: Communication and Conflict

1.1  A Model of Effective Conflict Management

1.2  Properties of Conflict Interaction

1.3  Summary and Review

1.4  Conclusion

 

Chapter 2: The Inner Experience of Conflict

2.1 The Psychodynamic Perspective

2.2 Emotion and Conflict

2.3 Social Cognitive Processes and Conflict

2.4 The Interaction of Psychodynamics, Emotion, and Social Cognition in

Conflict

2.5 Summary and Review

2.6 Conclusion

 

Chapter 3: Conflict Interaction

3.1 Stages of Conflict

3.2 Interdependence

3.3 Reciprocity and Compensation

3.4 Framing Issues in Conflict Interaction

3.5 Social Identity and Intergroup Conflict

3.6 Summary and Review

3.7 Conclusion

 

Chapter 4: Conflict Styles and Strategic Conflict Interaction

4.1 Origins of Conflict Styles

4.2 What is a Conflict Style?

4.3 An Expanded View of Conflict Style

4.4 Determining Other’s Styles

4.5 Pairings of Conflict Styles

4.6 Shifting Styles During Conflict Episodes

4.7 Selecting Conflict Styles

4.8 Cultural and Gender Influences on Conflict Styles

4.9 Styles and Tactics in Practice

4.10 Summary and Review

4.11 Conclusion

 

Chapter 5: Power: The Architecture of Conflict

5.1 Power and the Emergence of Conflict

5.2 A Relational View of Power

5.3 Power and Conflict Interaction

5.4 The Use of Power in Conflict Tactics

5.5 The Balance of Power in Conflict

5.6 Working with Power

5.7 Summary and Review

5.8 Conclusion

 

Chapter 6: Face-Saving

6.1 The Dimensions of Face

6.2 Face Loss as it Relates to Face-Saving

6.3 A Threat to Flexibility in Conflict Interaction

6.4 Conflict Interaction as a Face-Saving Arena

6.5 Forms of Face-Saving in Conflict Interaction

6.6 Face-Giving Strategies

6.7 Working With Face-Saving Issues

6.8 Summary and Review

6.9 Conclusion

 

Chapter 7: The Context of Conflict

7.1 History

7.2 Climate

7.3 The Organizational Context

7.4 Summary and Review

7.5 Conclusion

 

Chapter 8: Managing Conflict

8.1 Review of the Normative Model for Conflict Management

8.2 Navigating Differentiation

8.3 A Procedure for Managing Conflicts

8.4 Additional Useful Techniques

8.5 Summary and Review

8.6 Conclusion

 

Chapter 9: Third-Party Intervention

9.1 Property 1: Conflict is Sustained by Moves and Countermoves in Interaction

9.2 Property 2: Patterns of Conflict Behavior Tend to Sustain Themselves

9.3 Property 3: Conflict Interaction is Influenced by and in Turn Affects

Relationships

9.4 Property 4: Conflict Interaction is Influenced by the Context in Which It

Occurs

9.5 Summary and Review

9.6 Conclusion

Working Through Conflict: Strategies for Relationships, Groups, and Organizations, Sixth Edition

Joseph P. Folger, Temple University

Marshall Scott Poole, Illinois University

Randall K. Stutman, CRA, Inc.

 

Covering the whole range of conflict settings—interpersonal, group, and organizational—Working Through Conflict provides an introduction to conflict and its management that is firmly grounded in current theory, research, and practice. Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate concepts and help you learn how to apply theory. The sixth edition of this engaging and comprehensive text has been thoroughly revised and updated to be even more accessible.

 

 

Features of the Sixth Edition:

  • A new chapter, “Managing Conflict,” presents an integrated model of conflict and offers you techniques for conflict management.
  • Several new case studies addressing leadership, family, and neighborhood conflict make the material even more engaging and relevant.
  • “Tactics,” covered solely in one chapter in the fifth edition, are blended throughout the text of the sixth edition, providing a more integrated discussion of the topic.
  • Integrated discussions of emotion and social cognition and conflict, cover the most recent research on the factors that create and help manage conflict.

 

View a Sample Chapter PDF:

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