Sign in to the Instructor Resource Center

Countless books have been devoted to hardware troubleshooting, while

software troubleshooting has been nearly completely ingnored. Ask any system

administrator or help desk support technician where they could use help, and

the answer is almost always "troubleshooting." Administrators continually

struggle to resolve problems with technologies such as Active Directory,

WINS, DHCP, and DNS. This book shows how, with the right methodology,

you can systematically analyze and repair problems affecting an individual

computer or an entire network. The author not only provides answers to some

of the most puzzling Microsoft computer problems, but also presents the

answers in the context of the troubleshooting methodology most highly

regarded in the computer industry. Wolf covers both Microsoft and third party

troubleshooting tools. Whether you are an end user looking to exert a new level of

problem solving independence, or an experienced help desk analyst or systems

administrator, this book will be an invaluable tool for repairing glitches on all

the computers you manage.

Not only teaches the fundamentals of troubleshooting networks, but then applies these to all major Microsoft network products.

° Addresses the topic on which network administrators most need help - troubleshooting.

° Comprehensive - covers Windows Server 2003, Windows XP, Office, Active Directory, and more.

° The first book to cover troubleshooting Microsoft networks.

Preface.


 1. Introduction.


 2. Fundamental Networking.


 3. Troubleshooting Techniques.


 4. Monitoring and Diagnostic Tools.


 5. Client-Server Troubleshooting.


 6. Office XP.


 7. Disk Subsystems.


 8. DNS.


 9. WINS.


10. DHCP.


11. Network and Application Services.


11. Routing and Remote Access.


13. Active Directory.


Appendix A. Command Line Troubleshooting Tool Reference.


Appendix B. Common Error Codes.


Appendix C. Third Party Tools.


Index. 0321133455T03032003

Networking--Advanced  [PTG: AW PROFESSIONAL]   (Computer Science)

A senior training consultant with CommVault Systems, Chris Wolf specializes in network troubleshooting, clustering, and enterprise storage. A regular contributor to MCP, Windows, and .Net magazines, he is also the coauthor of two other books and a frequent speaker at conferences nationwide. Chris holds the following certifications: MCSE (Windows 2000), MCT, MCP, CCNA, Network+, and A+.

Many IT professionals have long considered the practice of troubleshooting to be more of an art than a science. However, with the right methodology, anyone can systematically analyze and repair problems affecting an individual computer or an entire network. All it requires is an understanding of the technologies involved, knowledge of the available tools, and insight into the most common system and application issues.

Troubleshooting Microsoft Technologies is the first complete guide to troubleshooting the vast interrelationships of Microsoft network technologies. This book begins by introducing readers to the fundamentals of networks and troubleshooting. After documenting the available Microsoft troubleshooting tools, the author then attacks technology-specific problems chapter by chapter. A concise technical introduction at the outset of each chapter quickly brings readers up to speed on the technologies involved.

Key topics covered include:

• Client-server issues, including XP-related problems
• Office XP application and file faults
• Disk failures
• Domain Name Service (DNS), including client configuration, server configuration and replication, zone configuration, and Active Directory integration
• Windows Internet Naming Service (WINS), including server and database configuration and database replication
• Dynamic Host Configuration Protocol (DHCP), including DHCP clients and servers and relay agents
• Network and application services such as RIS, print services, terminal services, and DFS
• Routing and Remote Access Service (RRAS), including Network Address Translation (NAT), Virtual Private Networks (VPNs), and Remote Access Servers (RAS)
• Active Directory (AD), including group policies, domains, trusts, replication, service integration, and security

In short, Troubleshooting Microsoft Technologies is the ultimate ready reference for solving problems on Microsoft networks.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.