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Contents in Brief

Preface

I           Understanding the Foundations of Business Communication

            1          Achieving Success Through Effective Business Communication

            2          Communicating in Teams and Mastering Listening and Nonverbal Communication

            3          Communicating Interculturally

II          Applying the Three-Step Writing Process

            4          Planning Business Messages

            5          Writing Business Messages

            6          Completing Business Messages

III        Writing Letters, Memos, E-mails, and Instant Messages

            7          Writing Routine and Positive Messages

            8          Writing Negative Messages

            9          Writing Persuasive Messages

IV        Preparing Reports and Oral Presentations

            10        Planning Reports and Proposals

            11        Writing Reports and Proposals

            12        Completing Reports and Proposals

            13        Planning, Writing, and Completing Oral Presentations

V         Writing Employment Messages and Interviewing for Jobs

            14        Building Careers and Writing Résumés

            15        Applying and Interviewing for Employment

            Appendix A: Format and Layout of Business Documents

            Appendix B: Documentation of Report Sources

            Appendix C: Correction Symbols

Video Guide and Exercises

Handbook of Grammar, Mechanics, and Usage

Answer Keys

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